For a group of five, £120 a night seemed very good. We were prepared to all be sharing the same room and same bathroom as advertised. Received a phone call the day before we were due to travel, saying that we were being split across three rooms (It sounded like three rooms, one double, one twin, and possibly another twin for the last friend of ours. Difficult to understand over phone.) This seemed ok as I assumed we were still reasonably together and in a hotel, and that each room would have its own bathroom. So I agreed on the phone and left it at that.
Upon turning up, we were taken out of the main hotel building (which from what we saw didn't look too bad) and next door into a block of flats. Each flat seemed to be split into around four rooms, with a shared bathroom. We ended up with one twin room, two single rooms, and another single in another part of the building! It also turned out that our next door room-neighbor was a staff member who lived there? It felt like we were staying at a strangers house! So my partner and I were sharing a bathroom with two of our friends, a staff member of the hotel, and the random guests he seemed to have himself?!?
The decor was tidy but shabby. Bathroom well-used. Each bed had one clean towel supplied which was fresh each day. The TV in our room worked fine (one set of batteries for two remotes was fun though) and we had freeview. Our friends rooms had either no freeview or a TV that didn't work at all. Tea and coffee facilities supplied, had to plug kettle in and leave on the floor to boil. Beds varying degrees of lumpiness, didn't dare investigate beneath sheets but first inspection was clean. One pillow per bed, ranging from "ok thickness" to "you're basically sleeping on the mattress".
Noise was a combination of shared bathroom next door to our room (which had a terribly loud noise every time toilet flushed or taps were used), our staff-neighbour next door who had guests over who slammed the doors until 1am (we could hear every word of their conversations, walls very thin) and the main road outside our window. Windows useless, was as if they were wide open, could hear conversations of people passing in the street. Curtains may as well have not been there either. Didn't fully close, broken so didn't meet in the middle, thin as anything.
Breakfast fine, buffet-style full English with cereal and fruit as options. This was served over in the main hotel, from 7-9. Due to sharing a block of flats with other random guests, didn't feel very safe as there was no reception or door security for the block. Not filthy but not clean. Paid a deposit of £10 per set of keys, but as there were so many of us (and we weren't all there for check-in) paid £20 for four sets of keys, refunded on checkout. No hairdryer in rooms.
Overall, if you're staying in the main hotel you might get what you paid for. For us though, it was a whole load of strange and unwelcome surprises. Combine this with a very bright, noisy room, ended up with two terrible nights sleep. Will not return.
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- Also Known As:
- Newham Hotel London