I had booked a family room for myself, my 16-year-old son and my 8-year-old son at this hotel and received confirmation via Email that we had booked a double bed and a single bed in a family room. Upon arrival, the receptionist informed us that we were booked into a double room as opposed to a family room. As we queried this, her manager interrupted and was adamant that there were no other rooms available, taking no responsibility for this problem but rather blaming the booking website. The manager was rude, unhelpful and took no responsibility. Also, he did not take into account that it would be very difficult and uncomfortable to fit us all into the double bed in the room to which we he ensured us we were entitled to. Eventually, the manager put us into another grotty, inadequate hotel nearby. The room appeared not to have been cleaned in an age and our entire experience with the hotels was quite awful. I would suggest that no one make a booking with the original hotel (the Pembury Hotel) since the customer service was some if the worst I have ever received.
- Official Description (provided by the hotel):
- Its well known service and competitive prices combined with its location, 2 minutes walk from Finsbury Park Underground Station which connects directly to all major Central London's Underground Stations and also Heathrow Airport, makes this established hotel a firm favourite for regular business and leisure travellers, both locally and throughout Europe. The hotel is also only a 10-15 minute walk from Arsenal's Emirates Stadium. The rooms are decorated in a bright color scheme, the sizes of the rooms vary due to the nature of the building. All are comfortable and equipped with all the basic amenities to make your stay a memorable one. Single, Double and Triple Rooms are available. Guests can also kick-start their day with a continental breakfast served in the hotel's breakfast room ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Lastminute, LateRooms, Odigeo, Priceline, Booking.com, Book Direct Rooms, Traveltool, S.L.U., Cancelon and HotelQuickly so you can book your Pembury Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Pembury Hotel London