I booked this single room a few months in advance. I sent no less then 4 emails asking to have a room at the back to avoid street noise. When I arrived the owner, Mr Orlando, claimed he never would have promised me a room in the back and it was his cousin who was answering his emails for awhile. Huh? I sent 2 more days before confirming my arrival-attached were all the original correspondences. When Mr. Orlando told me he did not have the room I had requested he offered to call and find me another room. I feel he knew full well most people don't want to go thru that hassle after an 11 hour flight. So, I asked for a discount. He offered a 5. pound discount per night which I thought was fair-at the time!! The room was on the third floor and no offer was made to help me up the tight winding stairs with my suitcase. I had to make 2 trips to get everything up. All the while there was an Italian man screaming on his phone in the tiny lobby while his wife smoked in the hotel entrance. They barely moved to let me thru. The room was small, basically clean but could used a really good clean like in the corners with the hoover/vacuum et. That being said the nastiest thing thru out the place was the carpeting. As you climb the stairs higher it becomes more and more old and threadbare. I think it is kept nice for the part you see when you come in but is due for a change throughout the hotel. I would not walk on it without socks. I am only 5'7 but the single bed was short for me and very soft. The hotel was very loud and noisy. People constantly let all the doors slam-front, fire and room-they stomp up and down the stairs and talk in very loud voices. There were also people smoking out by the front steps at times. Since I did not get the room in the back, which I had booked, I was also subjected to the smell of cigarette smoke wafting up towards my window which was above the front door. There was no washcloth/flannel in the room. I asked for one which they then took away the next day and forgot to replace. The breakfast was fine but no vegetarian options on the meat-most places at least offer a veggie sausage or some mushrooms in place et. The breakfast room was full 2 or the 3 mornings I stayed when I came down, so I had to go back up to my third floor room and wait for a phone call telling me a table was free. Finally when I went to check out I planned to pay with cash to get the 5% discount noted on the website. When I went to pay Mr. Orlando told me he could not give it to me due to the 5. pound discount I was already getting. Ok, that makes no sense at all. I imagined the 5% discount was to save him the credit card fees. It seems smart business to offer it. When I tried to have a reasonable discussion to that effect, Mr Orlando insinuated I was ripping him off and he was going to take a loss. He seemed to play the long suffering innkeeper. It was very uncomfortable. I then asked him if he would prefer I pay with my card then as I can keep and use the cash. We finally settled on a sum. It was more then I was supposed to pay if I had gotten the discounts I was promised combined with the cash discount but I just wanted to leave. Honestly, my experience of everyone that worked there seemed like they were unhappy. I barely saw a smile cross anyones face in the employ of that hotel-from the owners to the small staff. I cancelled the one day I was supposed to stay there again on my way out of London. I sent an email 2 days in advance telling them I would not be coming. I received no reply or confirmation. I only hope they don't try and charge my credit card on file and claim I never cancelled. Considering Mr Orlando does not seem to check his email it would not surprise me. As well as they charge you one pound to "verify" your card when you make the booking but make no offer to apply it to your bill when you leave. I did not feel comfortable, welcomed or appreciated as someone paying money to stay here. If you are a single American woman I would avoid Hotel Orlando!!!!
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