I've stayed at the Soho's sister hotel on Charlotte street several times and loved it, so when the opportunity arose to book a room at the Soho I jumped at it. Unfortunately the whole experience was somewhat of a let down. Yes the place is beautiful and the rooms are well appointed, but I'm slowly beginning to tire of Kit Kemp's design ethos. Is it boho chic or borderline Cath Kidston?
That's a matter of personal taste obviously, what really disappointed me was the service. After a long days travelling I just wanted a quiet cuppa in my room, not too difficult a request for such a quintessentially British hotel surely? Wrong! I tried every which way to contact room service but my room phone couldn't connect, I then contacted reception and they got room service to contact me. After asking if I could be provided with tea making facilities or would I have to order a pot of tea I was told that yes they could provide a kettle etc. I was never once informed that there would be a charge for this. I then waited 45 minutes to get a kettle and some teabags sent to my room, but when they arrived there was no milk. An hour and half after first calling reception I finally got everything I needed to make my tea.
This may sound incredibly nit picking but at £370 for the night (with breakfast) I'm not sure it's a reasonable waiting time. Adding insult to injury, the following morning I discovered I'd been charged £11 for the privilege! It made me realise that however lovely the hotel, it's got the basics wrong. Yes, there's Krug fizz and fancy popcorn in the mini-bar but God forbid they provide a kettle, tea & a couple of biscuits...
- Official Description (provided by the hotel):
- The Soho Hotel has 96 individually designed bedrooms, suites and apartments and is situated on a quiet street in the heart of London's entertainment neighbourhood. The Soho Hotel is situated in a quiet street between Dean and Wardour Streets in the heart of London's entertainment neighbourhood. It is surrounded by some of London's best restaurants and bars, vibrant cafes and most exciting theatre and nightlife. Leafy Soho Square is a one minute walk and the city's business district is within easy reach. ... more less
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- Also Known As:
- Soho Hotel London