Love this hotel and the reception, concierge are spot on. Location is great for the theatres and oxford street and to be honest cabs aren't that expensive considering.
Major gripe - 1st morning for breakfast it took half an hour from ordering the teas for them to arrive, then the rest of breakfast arrived really slow. (there were 4 of us).
We thought it was an off day, so the next morning we arrived for breakfast at 9.45am and we got out at 11.15am. We only had standard breakfast on the menu, it was really slow poor service which brought the otherwise 5 star down to 3 star. I heard some other guests saying the service was also slow. I'd recommend without the need to go to the refuel breakfast bar.More