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“good hotel but left me cold”
Review of The Soho Hotel

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The Soho Hotel
Ranked #20 of 1,072 Hotels in London
Certificate of Excellence
Reviewed 3 August 2009

This hotel deserves most of the great reviews it has garnered here. We stayed in a luxury double and it was incredible roomy with a great bathroom. The bed was very big and so comfortable. My only minor complaint with this hotel would have to be the staff. While they were professional and efficient they were in no way friendly or warm. Often it is the little details like genuine warmth that add to a great experience in a hotel. I've stayed in plenty of hotels and it is often the ones that are not as expensive as this that make one feel genuinely welcome.
One word of warning - beware the honesty bar! Its all too easy to start mixing hugh vodka tonics on coming in at 3 in the morning and as there are no prices listed you don't know what you are paying until you check out. I was shocked to find a couple of rounds of drinks had come to £90 - ouch!

  • Stayed: June 2009, travelled as a couple
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3  Thank strawberryjellybean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,164 - 1,170 of 1,488 reviews

Reviewed 2 August 2009

I booked the Soho Hotel for my friends hen night as it has had so many excellent reviews.......we were not disappointed. On arrival, the staff were very friendly and professional and because it was a special occasion we were upgraded from the deluxe junior suite that we had booked to the penthouse suite......AMAZING and really made our one night stay very special.

I would definitely book and stay at this hotel again as it had such a warm and cosy astmosphere but sophisitcated, modern and sleak at the same time!

We all loved it!

  • Stayed: August 2009, travelled with friends
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3  Thank nikki-jamie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2009

Far and away our favorite hotel experience ever. The service was exceptional. Celebrities were staying here, but it gave off no attitude to us middle-class pretenders. Our room was gorgeous and supremely comfortable. A very special end to a very special vacation. Thrilling.

  • Stayed: July 2009, travelled as a couple
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1  Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2009

Wentu with my wife on a romatic trip. Brilliant they upgarded us and the staff were just suprub. Great location, papparazzi and great bar with brilliant Mojitos! Thank you the Soho Hotel!!

  • Stayed: May 2009, travelled as a couple
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1  Thank Handsome_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2009

We live in London but just stayed at the Soho Hotel as an anniversary treat. We were made to feel very special - upgrade to lovely Junior Suite, personal note, complimentary champagne, breakfast included (so delicious). It's chic, relaxed and professional - expensive but fabulous! All the hotels in this minichain look exquisite. There were lots of other deals around and we were tempted to stay somewhere half the price but the feel good factor of exceptional service in a hip setting felt worthwhile!

  • Stayed: July 2009, travelled as a couple
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2  Thank rubytoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2009

Having spent the previous night in the rather pompous Stafford hotel, the Soho was a breath of fresh air.

I had booked a deluxe junior suite but was upgraded (without asking) to the penthouse. Vast, rather luridly decorated suite with one wall completely glass affording a fine view of... well, nothing very much. Rooftops, mainly.

Penthouse was well furnished, with comfortable sofas and chairs in abundance. Flat TVs in both bed and living rooms were excellent, both with rather low-rent but useful DVD players.

Reception staff were welcoming. Room service was fast, friendly: the food was tasty and hot, which is a basic requirement that some other London hotels seem to struggle with.

Gripes?

Wifi was not free (c'mon guys!) and the only complementary mineral water was supplied at turn-down. The bathroom was of an adequate size but somewhat cheaply furnished. No iron/ironing-board. Safe would not accommodate even the smallest of netbooks. As a chap, I did find the dressmaker's dummy and vibrant pink sofa a little too girly.

But these niggles are pretty trivial.

An excellently located hotel, attentive staff, decent-sized rooms and room service that is actually edible. I will be back.

  • Stayed: July 2009, travelled solo
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2  Thank csmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asun P, Manager at The Soho Hotel, responded to this reviewResponded 25 July 2009

Dear TripAdvisor reviewer,

This review belongs to SOHO Hotel in London, not in Barcelona!!!! I would really appreciate if you could repost it, since it can be misleading for SOHO Barcelona potential guests!

Muchas gracias,

Asun Pareja
Hotel SOHO Barcelona Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2009

My wife and booked the Soho Hotel, having read the reviews and having stayed in another Firmdale property - The Covent Garden Hotel.

The hotel is located in a very quite part of Soho and if you weren't looking for it, you would never know it was there.

Decor is 'trendy' without being sterile.

When I originally booked I was asked if it was for a special occasion. When I informed them it was our Wedding Anniversary, I was offered breaskfast and a bottle of Champagne on arrival at no extra cost.

If this wasn't enough when we checked into the hotel we were upgraded to a Penthouse Suite. The Penthouse Suite was enormous with a huge terrace.

Staff are very attentive and not at all pompus. Everyone is made to feel very welcome.

We had breakfast in the room the next morning, which was delivered exactly as ordered and on time and was delicious.

Would definately stay again.

  • Stayed: May 2009, travelled as a couple
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1  Thank lfcaahah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Soho Hotel

Address: 4 Richmond Mews, London W1D 3DH, England
Phone Number:
Region: United Kingdom > England > London > Soho
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in London
#8 Romantic Hotel in London
#20 Luxury Hotel in London
#40 Business Hotel in London
Price Range: £299 - £1,537 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Soho Hotel 5*
Number of rooms: 96
Official Description (provided by the hotel):
The Soho Hotel has 96 individually designed bedrooms, suites and apartments and is situated on a quiet street in the heart of London's entertainment neighbourhood. The Soho Hotel is situated in a quiet street between Dean and Wardour Streets in the heart of London's entertainment neighbourhood. It is surrounded by some of London's best restaurants and bars, vibrant cafes and most exciting theatre and nightlife. Leafy Soho Square is a one minute walk and the city's business district is within easy reach. ... more   less 
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Also Known As:
Soho Hotel London

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