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“Still great...but.”
Review of The Soho Hotel

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The Soho Hotel
Ranked #18 of 1,076 Hotels in London
Certificate of Excellence
Reviewed 26 February 2010

Another stay at the Soho Hotel, another perfect week in rainy London. However, on our last visit we took the trouble to check out the newly opened Dean Street Town House Hotel, literally two doors down the road from Soho. We were very impressed by the rooms (we did not stay but were shown two different rooms by the very friendly and helpful desk staff) and were really quite amazed to be quoted prices of c. 220 pounds per night... 150 pounds LESS than what we are paying at the Soho for a comparable room. We have been to the Soho, well at least 5 times if I remember correctly, possibly more. We stay for 6 nights every time. We were never, ever, given any recognition for our loyalty, not an upgrade, not a single cup of complimentary coffee. The dinners and lunches we have had at Refuel have always been pleasant but nothing special. The breakfast is horribly overpriced. When you pay 25 pounds PER PERSON for breakfast you expect the finest, such as organic eggs and bacon -but everything is conventional (perhaps the eggs are free-range but that's it). So it looks like it might be the Dean St Townhouse for us next time. Perhaps we shall not be seated next to Ethan Hawke or Hugh Grant there, ...but 150 pounds per night is an expensive premium to be paying for celebrity stardust!

  • Stayed: February 2010, travelled on business
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2  Thank mgThessaloniki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,161 - 1,167 of 1,529 reviews

Reviewed 21 February 2010

My girlfriend and I were made to feel very welcome and all of the staff were really helpful. Even though we were a couple of ordinary punters down in london for a weekend we felt that we were treated just as well as the beautiful people who hang out or stay at the soho regularly. Thank you Soho Hotel.

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2  Thank albertswift
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2010

I just returned from six days at the Soho Hotel and can only say it was a wonderful experience in all respects. The few recent negative reviews surprised me since we have only accolades for the wonderful staff, the breakfasts, the quality of service, the stylish decor and most of all, the incredibly comfortable rooms. It's also a perfect location from which to explore London; you can walk to virtually any area and the major sights in 15 or 20 minutes max, including Covent Garden, Bloomsbury, the major museums, the Thames and so on.

We had a junior suite that was plush, spacious and comfortable, and the king bed was a single king mattress with high-end linens, so not sure why the other individual had two separate mattresses joined up. The bed was so luxurious it was a struggle to leave in the morning. The standards of cleanliness were incredibly high; everything looked brand-new, with no signs of even ordinary wear and tear, although i believe the hotel is at least 5 or 6 years old.

Breakfasts were sumptous and the service was delightful, especially a terrific woman named Kasha. The concierge staff was terrific, and got us theatre tickets and good restaurant bookings at short notice on a holiday weekend. They had a knack for picking small interesting places, not terribly expensive, and not at all "touristy."
It's true the restaurant/bar is crowded and noisy at night, but that just adds to the energy and ambience of staying in a hotel like this in an area like Soho. That was part of the charm. And once upstairs in the rooms, silence reigned -- incredibly good soundproofing.

While a bit pricy at the current exchange rate, for us it was worth every penny and this will be our first choice in London for sure. We've stayed in a number of 4 and 5-star hotels in many cities in the US and Europe and thought this was ranked with the best.
The only negative, as several people noted, was the high cost for internet service -- double or more what you'd pay in the US, but again, the exchange rate affects that. If I had one suggestion for management, it would be to offer that gratis, a policy I see more and more in the US.
Can't wait for my next stay.

  • Stayed: February 2010, travelled as a couple
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1  Thank luxlovernyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2010

Stayed here for my son's birthday with some friends and family. Sunday lunch in the restaurant was a disaster. Raw meat, cold veg, terrible service. Food returned three times. Would have walked out if I had been alone. Breakfastwas not great. Had to ask for 10 pence size slice of black pudding. Could hear cook swearing when we were eating.

  • Stayed: December 2009, travelled as a couple
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3  Thank GlasgowMother
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2010

The impression was that this hotel's popularity is leading to slightly sloppy standards. The restaurant, adjacent to a bar heaving with activity, is VERY noisy on Friday and Saturday evenings. It is also very expensive and although the seared tuna was excellent, the tasteless Dover sole, at £30 was grilled on one side only and there was soggy skin to negotiate therefore. The double beds have two single mattresses with a mattress topper which is also annoying in a hotel of this class and price. There was a noticeable 'cliff' in the middle of the bed. Our room, a junior suite, was spacious and stylish, albeit with a ghastly view out onto air-conditioning units, except that the baths are small and we thought it was a shame that they had not invested in roll-tops, especially as the hotel specialised in 'romantic' breaks. Room service breakfast was served stone cold, with bacon the consistency of shoe leather. The downstairs spaces are beautifully designed, nevertheless, and the small cinema, with double sofas, is great. Service in the restaurant was inf=different. It took them three attempts to deliver a hot sticky toffee pudding, and when ti came it was no more than average - not excellent as recoomened by our waiter. Reception staff and porters could not have been more helpful, going out of their way to make us welcome. Manager dealt with our compliants courteously and generously.

Stayed: January 2010, travelled as a couple
4  Thank Fourelmsman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2010

I just went for a night with wife for shopping and visiting the theater in London (the location of the hotel is perfect for that).

I liked the interior design, which is modern but still cozy. Everything looks brand new, no signs of wear out. The staff was friendly and helpful. The place was busy during day and night, but this had no negative impact for staying guest.

Although I booked the cheapest room category, the room provided enough space (I expected much worse in London).

  • Stayed: December 2009, travelled as a couple
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1  Thank ChrisHVienna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2010

We have stayed here several times over the last 12 months. Not suprisingly situated in the heart of Soho this is the perfect city retreat. The rooms are what you would expect from a modern boutique hotel and are immaculately clean. The service we have experienced from reception/restaurant/bar/house-keeping have never fallen short of excellent. The bar in particular is extremely popular and cool. The food in the restaurant can be hit and miss, but the breakfasts are well worth getting out of your room for.
There are so many great restaurants nearby of all styles and type that to be honest for our long weekend we didnt venture that far from the hotel and rarly needed a cab.

  • Stayed: December 2009, travelled as a couple
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3  Thank davidwatts040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Soho Hotel

Address: 4 Richmond Mews, London W1D 3DH, England
Phone Number:
Region: United Kingdom > England > London > Soho
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#8 Romantic Hotel in London
#18 Luxury Hotel in London
#40 Business Hotel in London
Price Range: £266 - £668 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Soho Hotel 5*
Number of rooms: 96
Official Description (provided by the hotel):
The Soho Hotel has 96 individually designed bedrooms, suites and apartments and is situated on a quiet street in the heart of London's entertainment neighbourhood. The Soho Hotel is situated in a quiet street between Dean and Wardour Streets in the heart of London's entertainment neighbourhood. It is surrounded by some of London's best restaurants and bars, vibrant cafes and most exciting theatre and nightlife. Leafy Soho Square is a one minute walk and the city's business district is within easy reach. ... more   less 
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Also Known As:
Soho Hotel London

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