Booked this hotel as it was a decent price for it's location. Arrived at 2pm and as soon as I stepped in the room I knew I had made a mistake! The room was tiny, old fashioned and damp on ceiling. The other first impression I got from the room was the stench...at first I thought maybe the smell was coming from outside but after a minute or so it was clearly something in the room. I looked around and to my disgust found a pile of vomit between tbe bed and the wall. I complained to reception who said they would have it cleaned up. Went out and returned 4 hours later and when I went back in the room and discovered it had not been cleaned. Went back down to reception and the member of stuff was beyond rude, suggesting that it was not a problem and that the cleaner probably left it because it was on carpet and couldn't be mopped up!!! She seemed oblivious to the fact I was not prepared to spend a night in the squalor. After an hour she agreed to move my room and stuck me in a 3rd floor room on top of a tube line that caused noise throughout the night, with bunkbeds and curtains that only reached part way down the window allowing opposite properties to see straight in my window. Staff were rude and unhelpful, hotel was filthy and in desperate need of repair. Would not stay here again if you paid me!!!!
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- Also Known As:
- Earls Court Gardens London