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“disgusting room-worst ever stayed in”

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Ormonde House Hotel
Ranked #956 of 1,063 Hotels in London
north of england
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“disgusting room-worst ever stayed in”
Reviewed 2 June 2010

Our room (9) was filthy, tiny and filled with tacky cheap furniture. A dirty handkerchief was found down the back of the bed and the bed drape board was covered in tin foil.

Bathroom disgusting - the shower curtain filthy and stained -and just about every fitting was either faulty, broken or worn out. The 'sliding' door to the bathroom got stuck everytime we attempted to open/close it and is a relic from the dark ages.

There were no tea or coffee making facilities although the website proudly announces that all rooms are "spacious and individually furnished with tea and coffee facilities". We did not even attempt to have breakfast at the communal table for fear of what the kitchen may have been like - if it mirrored the bedrooms.....

Shame on the owner Mr Alam whose hotel website is a total con.

The only positive comment to make is to say that the two members of staff we met were polite and friendly.

  • Stayed May 2010, travelled as a couple
    • Location
Helpful?
4 Thank yorkshire024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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22 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2)
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English first
Mid Glamorgan, Wales
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 11 May 2010

I spent one night in this hotel whilst in London for business. The lady working at the hotel was very pleasant and helpful and the building itself and the room where the business of paying took place gave me high expectations for the actual room. Unfortunately I was left feeling a little deflated when I saw the room. The room was spacious and comfortable but the decor looked a little tacky and the pattern on the bedspread was so busy and cheap looking. The bathroom was a nice size and I liked the layout of the room but I couldn't help thinking that I could have done a better job of the cleaning and the bed linen didn't feel particularly good quality.

The location was superb, staff were excellent and I had a very good sleep the night I stayed there but for the price I expected better quality furnishings and a more classical decor. It was a pleasant stay but for the money I think I'd stay somewhere else in future.

  • Stayed March 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SevenBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 17 February 2010

After reading the mixed reviews I expected either Fawlty Towers or a secret little gem. I am glad to say for us it turned out to be the latter. One review states not all rooms are en-suite. Perhaps that was the case in the past but now all 12 rooms are en-suite. I confirmed this with the hotel after reading the review...

We had booked 1 night in a double room and had a lovely time. Upon ringing the doorbell we were immediately greeted by a smart and very welcoming young man who checked us in and took our luggage up to our room whilst we were filling in the usual paperwork. The hotel proprietor also welcomed us and had a friendly little chat.

We had a big room (no. 6) with an enormous and very comfortable bed. There was a walk-in closet and a huge, brandnew bathroom. Everything was spotless clean. There were no tea/coffee making facilities but a bottle of water and 2 polished glasses. There were no fancy toiletries but there was a bar of Dove soap and also soap to wash your hands. If you want to wash your hair, bring your own shampoo (there is a hairdryer).

After asking for the quickest way to get a taxi, the same young man who had checked us in took the trouble to dash outside (in the rain) and hail a black cab for us. I call this great service.

Continental breakfast which consisted of toast, butter, jam, marmelade, tea & coffee was included in our stay. The tea was some of the best I ever had in a hotel (normally tastes of dishwater but this one was exceptionally good). In addition we were offered eggs & bacon which we declined.

The hotel is filled with old furniture (some antique, some not), books, paintings and decorative objects. I love the old wood panelled lift which has room for a maximum of 3 people and a little bench to sit down. Or the dumb waiter in the breakfast room that suddenly disappears into the floor (down to the kitchen of course...). This hotel is full of character, slightly eccentric and should not be compared to any of the chain hotels which all look the same. The decor was not all to my taste but certainly not boring and I do not expect hotel owners to furnish their business to my specifications. I enjoyed my stay and if coming to London again I will stay at Ormonde House.

I have to correct one of the previous reviewers who states there is a large picture of Blondie in the room where guests are checked in. Blondie is the band, the picture is of Debbie Harry who is the singer of the band. And anyone who has a picture of Debbie Harry on their wall, especially amidst classical landscape scenes and paintings of pretty flowers, gets my vote anytime.

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 211000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derry, United Kingdom
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 21 November 2009

I am afraid I am going to disagree, on many points, with the last 2 reviews. First of all I would like to point out this is a Georgian Town House not a Victorian Town House as previously stated.

THE NEGITIVE POINTS: - My main complaints are about our room. Our bedroom [room 9 on the 4th floor] had to be the most depressing room I have ever had the misfortune of paying £120.00 a night for!
The wallpaper was hanging off the walls and the ceiling was adorned with, once white, polystyrene tiles; I wonder if Mr Alam knows how big a fire hazard these things are? And speaking of fire hazards, the isolator cord switch for the shower was wired back to front. My husband, who is an electrician, only discovered this by accident! The bedroom door only locked with the key, which was so loose that it kept falling out of the keyhole every time you went to turn it: I would hate to think what could happen if there was a fire! There were mirrors everywhere; probably to compensate for the fact that this double room measured approx 10ft x 16ft and that included the en-suite!

All the furniture in the room was really cheap and tacky and had seen better days. I could not find any tea/coffee making facilities; on there web site it states these are available in every room.

The enamel bath had large chips in it. The blue and white shower curtain, which I think hasn’t been replaced since the room was decorated in the 80’s, was a disgusting yellow colour at the bottom. [see pic]. The sliding door to the en-suite didn’t slide [until my husband fixed it].

Another couple staying on the same floor as us were so appalled by their room they did not stay another night, leaving 1st thing in the morning to seek alternative accommodation!

The room where you register was the only room that I saw decorated with any sort of authenticity, with it’s beautifully wood panelled walls…..but then, there was that poster sized, ‘flee market’, print of ‘Blondie’ in the middle of the wall!

On the Hotel’s web site they state that the hotel décor is “Heavily influenced” by the "golden twenties" I did not see any evidence of this….. Did they have sticky-baked-plastic in the Georgian period or indeed the "golden twenties"? [see pic].

If I had friends coming to stay with me and this was the state of my guestroom I would be embarrassed.

Breakfast was included in the price. This consisted of a glass of fresh orange juice, 1 and only 1 rasher of bacon and some scrambled egg, 2 slices of toast with the choice of either marmalade or jam and coffer or tea.

THE POSITIVE POINTS - there are only a couple, but nonetheless important: - The bed was very comfortable, sheets were good quality cotton and laundry was spotless. The staff were friendly and polite [though some a little more exocentric than others; but what the heck, we’re in England!].

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Flyin_5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these London hotels

Charleston, South Carolina
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 7 September 2009

Here in the US we take the supply of quad rooms for granted but there is a dearth of them in the UK and the rest of Europe. The Ormonde House is a happy exception. Mr Alam, the proprietor, showed us the ropes personally when we got there. Even though our flight arrived in the early morning hours they happily stored our bags, offered us refreshments and pointed us to the bus stops and gave us lots of pointers. The Ormonde House is situated in an ideal location, a 10 minute walk to Victoria station and also to Buckingham Palace. Probably a 20 minute walk to Westminster Abbey, The London Eye, and Parliament. It is also close to bus stops and the Tube. Ormonde House also has a lift for those in need of one.
Sylvie, who is on staff there, served us a delightful breakfast consisting of eggs, bacon, tea, and toast with an assortment of marmalades and jams every morning. All of this served with lovely china and the local paper. And breakfast is included in the price of the room! Our room was large, airy, and meticulously cleaned every day, even after one of my three children broke a picture.
One day, while speaking with Mr. Alam, he inquired into our plans for the day. When we told him we were going to Buckingham Palace, his eyes twinkled and he told us he had a surprise for us. He left and then quickly returned with his straw hat and his car keys and drove us personally in his Bentley to the Palace. He also told us delightful and intriguing stories about the house and how the queen herself came there to have part of her wedding trousseau made by Mr. Alam's aunt. He isan excellent host!
The Ormonde House is comfortable, clean, and an excellent value. I highly recommend it!

  • Stayed August 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elijellie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southern California
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 10 August 2007

As the first reviewer for this small hotel in London, I am going to take time to discuss it at some length.

My wife and I found Ormonde House on a trip to London in 1984, when our hotel was overbooked and referred us to Ormonde House. At that time, we were on a tight budget, and had a great experience at Ormonde House. We recently returned to London for four nights with our 4 daughters, ages 9-16, and decided to try and recapture the past by staying at Ormonde House.

It is an interesting hotel, and I partially believe that they don't want to be found. The guests are often people who have a past connection with the hotel, or referrals from nearby foreign embassies. I only saw 1 other guest during our recent stay. They do have a website, but the email address shown on the website is incorrect (the correct one is [--]). I booked by phone.

I am giving the hotel an Excellent rating, but this is in the context of value, since our quad room cost 160 pounds, and our triple room cost 140 pounds, including breakfast, which are great rates for large rooms in London. Ormonde House does not pretend to be a 5-star hotel. There is no air conditioning, no internet terminals, no shampoos and bath gels, no slippers by the bed, etc. The experience here is that of living in a fashionable, residential neighborhood, which has not changed significantly in decades. Their own mission statement says "We jealously preserve its Victorian character", and that is truly the case. The room keys are even in 1800's-shape and work fine.

There are few other hotels in this location of London, just SW of Eaton Square and an easy walk from the Sloane Square Underground station. Our family likes walking, and had no trouble making the 1-mile walk to Harrods or the slightly shorter walk to Buckingham Palace. We even walked all the way from Westminster Abbey to the hotel, which was over 2 miles. The Underground station is on the Circle and District lines which are good for reaching most of the major sightseeing places with no more than 1 connection.

The rooms at Ormonde House differ significantly from each other, so you need to be very clear in asking about the bedroom and bathroom sizes when exploring a booking. In 1984, my wife and I had a small but plush, rear-facing bedroom with a canopy bed and large bathroom, which worked great for us as a young couple. This time we got a "quad" room for the kids with 4 twin beds; it was a very large room with a ton of closet space and a large bathroom. The room that my wife and I got was a large, street-facing room, but the bathroom was a converted closet which could not have measured more than 5' by 6' in size; we got by with the bathroom, but should have chosen that room more wisely. There are a few rooms at Ormonde House which require using a hallway bathroom so, again, book carefully. The beds and pillows (feather pillows, I believe) were comfortable.

Breakfast is served in a gorgeous Victorian dining room at a single large table, which seats 8-10 people, and hot food is delivered via a dumb waiter which rises out of the floor. The breakfast is continental, but bacon and eggs are available by request. The table is beautifully set with china and silver. As we remembered from 23 years ago, the coffee and tea served was perfect in taste and temperature every morning and made us wonder if we could go back to Starbucks.

There is only a small staff at Ormonde House. When we were there in 1984, the proprietor was an elderly French woman, who passed away shortly after our stay there, and there was only one assistant. The current proprietor, Mr. Alam, was away during our recent stay, so we did not meet him. The house was run in his absence by a young Polish woman named Monika, who was extremely attentive to our needs and a pleasure to speak with.

I hope that others review this hotel, as I am very curious to see their opinions. We often stay at 5-star hotels while on vacation and enjoy the pampering while paying a high price. That's not what Ormonde House is about, but it is definitely worth considering if you want to achieve the feel of living in Victorian surroundings for a while.

  • Liked — Victorian experience.
  • Disliked — Not all rooms have reasonably sized bathrooms.
  • Stayed July 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Appreciate_Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ormonde House Hotel

Property: Ormonde House Hotel
Address: 8 Eaton Gate | Near Eaton Square, London SW1W 9BJ, England
Region: United Kingdom > England > London > Belgravia , Victoria
Amenities:
Bar / Lounge Business Centre with Internet Access Wheelchair access
Hotel Style:
Ranked #956 of 1,063 Hotels in London
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Ormonde House Hotel 3.5*
Number of rooms: 12
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