This hotel, based in Ebury Street in Victoria, looks like a bargain since it purports to be a classy hotel with 3 or 4 stars. In reality it is an annexe to the nearby Tophams Hotel which has similar pretensions. But Belgravia Mews is not finished yet. The public areas look great, all marble and new and shiny. But to check in you have to go to Tophams down the road. This is your first clue. You also have to make this journey when you complain which you will, a lot - and for breakfast.
I arrived and checked in. I was shown to my room, walking down the street in the pouring rain. The room looked great on the surface. But then I started noticing the things that were missing or not working. A kettle? Walk back down the road to tell them. A functioning TV and wi-fi as advertised? Walk down the road to tell them. The kettle duly arrived. But the TV could not be made to work. Oh and the maintenance man also had to fiddle with the heating to get that to work too. And the wi-fi? No. Also the bathroom smelt musty and the toilet was in what was essentially a cupboard.
I was moved to another room. This was worse. The TV worked but the wi-fi still didn't. The carpet was stained and filthy and this time the whole bathroom was in a cupboard. I complained again and was moved to Tophams into a tiny single room with no bathroom at all but everything worked, except a chest of drawers which fell apart. Too exhausted to complain any more I accepted this.
The next day I complained again to a manager and was moved again, this time to a decent room. It was cold but everything worked and I was finally happy and getting my money's worth.
But beware. This is a hotel and annexe with delusions of grandeur. They want to charge four star prices for one star service and facilities. It's all interior design at the expense of efficiency and decent service. The Belgravia Mews, at the time of writing, is still a building site. Unless you get a hefty discount don't book it and don't expect anything to work. You will get a very nice breakfast to be fair. But you will have to walk down the road, possibly in the rain and cold, to get it.
- Official Description (provided by the hotel):
- The Eaton Square Hotel offers boutique styled contemporary and guest accommodations in central London. Situated in the Belgravia in the heart of central London, the hotel is well located for many of London's top attractions.The Eaton Square Hotel is a perfect choice for both business and leisure travellers to London with excellent transport links to all parts of the great city. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Ebookers, Priceline, Superbreak UK, Hotels.com, Booking.com, 5viajes2012 S.L., HotelsClick, HotelQuickly, Evoline ltd and Cancelon so you can book your Eaton Square Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Belgravia Mews Hotel London