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Novotel London Greenwich
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Reviews (2,020)
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All reviewscutty sarktrain stationroyal observatorymaritime museumseparate toiletdocklands light railwayliterally next doorthames clipperexecutive roombath and showercharing crosssofa bedshort walkfamily roombuffet breakfasttransport linksexcellent hotel
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Reviewed 17 March 2013

Hotel staff very helpful and caring, ideally situated next door to Greenwich Station, did not have to walk far with the cases and no noise from the tube or railway station during the night or early morning, ideally situated for all the attractions at Greenwich. Breakfast hot and no more expensive than the surrounding cafes / restaurants... will be staying again!

  • Stayed: March 2013, travelled as a couple
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2  Thank Annunziata468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyril V, General Manager at Novotel London Greenwich, responded to this reviewResponded 19 March 2013

Thank you for your kind comments and we are glad you had a comfortable stay and it was an excellent location for you.
We look forward to welcoming you back in the near future.
Kind Regards.
Cyril VOURC'H-PAPON

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2013

We stayed at this hotel on our first visit to London. It was fantastic!! The staff were very welcoming and nothing was to much trouble. The service we received was 1st class from the moment we arrived to the moment we left!! The food was lovely and the breakfasts was awesome, plenty to choice from and all freshly made! This hotel was very child friendly and the computers in the foye were a huge hit with our 2 kids. The hotel itself was spotlessly clean and the rooms were comfortable and well equiped. The hotel was perfectly situated for easy access to the 02 and the centre of london with both the main rail link and the DLR link right ouside the hotel. We were very impressed by the hotel and would recommend to anyone. I will definatley book this hotel for our next London visit!! A special thankyou to Carmen who made our stay even better, the service she provided was second to none!!

  • Stayed: March 2013, travelled with family
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1  Thank Slarky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyril V, General Manager at Novotel London Greenwich, responded to this reviewResponded 19 March 2013

I am truly happy to hear that you had a wonderful time with us. I have shared your warm words with my whole team regarding their high standard of services and especially with Karmen. As a matter of fact, positive feedback is always encouraging and rewarding.
Kind Regards.
Cyril VOURC'H-PAPON

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Reviewed 16 March 2013

Stayed at this hotel for work purposes but great for Greenwich Sightseeing, history galore! easy for the train as next door to the station and only 8 minutes or so to London Bridge, very good connections.
Very nice people lovely big rooms, very good food, deserts are a dream, lovely & varied breakfast so something for everyone!

Room Tip: 419, very quiet looks out onto nice alms houses, also have stayed in 546, quiet and looks out over views of cutty sark 02 London etc
  • Stayed: March 2013, travelled on business
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1  Thank Allison P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyril V, General Manager at Novotel London Greenwich, responded to this reviewResponded 19 March 2013

Thank you for your kind comments and we are glad you enjoyed your stay and found it convenient for London.
I hope to welcome you again soon,
Kind Regards
Cyril VOURC'H-PAPON

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2013

Stayed for one night in a superior suite.

the good side:
-location:
Next to DLR, and 5mins from Cutty Sark underground, allowing quick connection to Canary Wharf and Inner London City.
-room:
very clean room, bed comfortable

the bad side:
-extras:
you have to pay for a continental European adapter since a few months. I believe this should not happen in a four stars hotel
-air conditioning:
loud, and the air was not perfectly fresh, but acceptable
-breakfast:
friendly waiter, but the coffee is horrific, and the food is stale at best

In conclusion:
It's become worse since last year when I was there. Giving three star for the declining quality.
For the value it is still worth it but I hope the staff keeps up.

  • Stayed: March 2013, travelled on business
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Thank Georg1117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyril V, General Manager at Novotel London Greenwich, responded to this reviewResponded 9 April 2013

Thank you for your invaluable feedback following your recent stay with us.
I am sorry that you found our level of service declining and I have transmitted your concerns to my team here. I would however like to thank you for taking the time to bring this matter to our attention as guest feedback is invaluable to our efforts to continually improve the quality of our services.
I hope that we will have the opportunity to welcome you back to Novotel in the future and I look forward to welcoming you personaly.
Sincerely yours.
Cyril VOURC'H-PAPON

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Reviewed 13 March 2013

We enjoyed our stay and will definitely use this hotel again - it was lovely to receive a sincere greeting on arrival and have everything explained in detail - room service was good and breakfast was even better - apart from the towels feeling a little rough on the skin - we had nothing to complain about - We look forward to our next visit.

  • Stayed: March 2013, travelled with family
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Review collected in partnership with Accorhotels.com
1  Thank nika123446
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyril V, General Manager at Novotel London Greenwich, responded to this reviewResponded 15 March 2013

We are glad you enjoyed your stay and thank you for the positive comments which I will pass onto the staff.
Hopefully see you back here in the near future.
Kind Regards.
Cyril VOURC'H-PAPON

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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