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“Value and service”

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Novotel London Greenwich
Ranked #265 of 1,076 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
Reviewed 1 December 2013

We stayed at the Novotel in Greenwich for two nights, using a special Le Club Accor pre-paid/booked rate including breakfast. The location is very good, it was about 30 minutes travel from Euston via London Bridge - and the hotel is also convenient for City Airport. Better value than staying in Central London, but a relatively short travel distance into the centre, although there is much to see and do around Greenwich.

The room was relatively large and comfortable, well-equipped with a walk-in shower, a small bath and a separate toilet. There was a sofa which faced the TV - not always the case in hotel rooms. Breakfast was good, especially for those of us who don't eat eggs-bacon-sausage and prefer fruit and French pastries. The level of service was very good; the reception staff are welcoming and efficient, and all the staff we encountered were polite and friendly.

Room Tip: Rooms on the south side face the main road, which are probably better than looking at the railway li...
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  • Stayed: November 2013, travelled as a couple
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Thank tony1046
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyril V, General Manager at Novotel London Greenwich, responded to this reviewResponded 11 December 2013

I thank you for the rewarding words regarding the high level of service provided to you by all the Novotel London Greenwich staff members. Indeed we truly care about our guests and proud ourselves in indulging them as much as we can.
I look forward to your next stay.
Kind regards.
Cyril VOURC'H-PAPON

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762 - 768 of 1,930 reviews

Reviewed 30 November 2013

We have stayed here several times before and would recommend it. Its in a great location being so near to the mainline train station and DLR line so everywhere is easily accessible. Its also within walking distance of the heart of Greenwich so you can do the usual attractions and enjoy the nightlife.
The rooms are clean, modern and quiet. The staff are very helpful and its got a nice restaurant should you want to stay in the hotel rather than go out. The breakfast is excellent too.

Room Tip: Ask for one away from the lift
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  • Stayed: November 2013, travelled as a couple
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Thank JCE69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyril V, General Manager at Novotel London Greenwich, responded to this reviewResponded 11 December 2013

I am pleased to read you found the service excellent and would come back to stay with us.
I have noted your comment about the toilet and wash hand bassin missing there. We regularly look to see what we can do to increase storage space both in the bedrooms and within the bathrooms therefore make choices that appear strange.
We hope you will stay again with us when you next visit London and I would recommend you visit the Novotel website to benefit from the best rate guarantee.

Kind regards
Cyril VOURC'H-PAPON

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Reviewed 28 November 2013

We stayed in Greenwich as all hotels in central London were overpriced for the weekend we were travelling. Greenwich is a good distance from central London, but was only 15 mins from London City Airport and it is well connected via over ground trains and the DLR.

One of the great things about the hotel is that is right beside the train station for trains to central London or the DLR to Canary Wharf to connect with the underground.

The hotel itself is very modern and spotlessly clean. The hotel has a lovely bar and restaurant and the staff were all excellent. Check in was quick and friendly and the rooms were very good with all the conveniences you would expect from a good business hotel. The room we had had a shower and separate bath which is always good.

The only gripe I have about the hotel is that the toilet is in a small separate room to the bathroom (good news for my wife!) but there is no sink in this room so you have to walk to the other room to wash your hands - strange.

If we were staying in Greenwich again I would not look beyond this hotel!

  • Stayed: November 2013, travelled as a couple
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1  Thank Blownawish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyril V, General Manager at Novotel London Greenwich, responded to this reviewResponded 12 December 2013

I am pleased to read you found the service excellent and would come back to stay with us.
I have noted your comment about the toilet and wash hand bassin missing there. We regularly look to see what we can do to increase storage space both in the bedrooms and within the bathrooms therefore make choices that appear strange.
We hope you will stay again with us when you next visit London and I would recommend you visit the Novotel website to benefit from the best rate guarantee.

Kind regards
Cyril VOURC'H-PAPON

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Reviewed 26 November 2013

I love the location of this hotel and would highly recommend it to anyone travelling on business. It's right next to the mainline station with trains into central London and to the DLR station with links into Canary Wharf. The other option is to walk into Greenwich (under 10 minutes) and to get a commuter boat up the Thames. The hotel is efficient and clean with adequate rooms. I can't comment on the bar or restaurant as Greenwich itself is full of great places. In the morning, a quick bite at one of the many cafes would probably be quicker than the hotel breakfast. Underground parking available at a reasonable (for London) rate. Highly recommended as an alternative to hotels in Docklands or Excel.

  • Stayed: October 2013, travelled on business
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Thank N_McL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyril V, General Manager at Novotel London Greenwich, responded to this reviewResponded 27 November 2013

I am truly happy to hear that you had a wonderful time with us and you found our hotel location perfect for London East.
We hope you will stay again with us when you next visit London and I would recommend you visit the Novotel website to benefit from the best rate guarantee.
Kind Regards.
Cyril VOURC'H-PAPON

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Reviewed 25 November 2013

I have stayed in this novotel before and the hotel is consistently good, the overall cleanliness and food is excellent, but the thing that sets this hotel apart is the quality of service, nothing was too much trouble for the staff in reception, some of my questions regarding directions and opinions on areas to visit, were a bit complex, but nothing was too much trouble, I was extremely happy with all aspects, and the underground parking was a bonus and at £13 a night to park in London it was also a bargain.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Accorhotels.com
Thank yvette113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyril V, General Manager at Novotel London Greenwich, responded to this reviewResponded 27 November 2013

It is a great pleasure to read such a positive review. Many thanks for your comments which are a great testimonial of the efforts made by the team to deliver good service to all our clients.
I hope to welcome you again soon,
Kind regards
Cyril VOURC'H-PAPON

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Reviewed 24 November 2013

We stayed here one Saturday night while attending a convention at the Excel arena. It was more reasonably priced than some hotels right by the Excel and only a short ride on the DLR.
The location could not be closer to Greenwich station or the High Street and has few decent pubs and bars nearby - we went to Belushi's where the drinks were cheap.
The hotel rooms are standard Novotel - clean and comfortable, although the air-con was too cold when we first arrived. The staff were friendly and efficient. The breakfast at £11 is plentiful and varied with good service in their restaurant.
This hotel is good value for the location and there was certainly nothing to complain about.

  • Stayed: November 2013, travelled as a couple
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Thank Burt68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyril V, General Manager at Novotel London Greenwich, responded to this reviewResponded 25 November 2013

We are glad you enjoyed your stay and thank you for the positive comments which I will pass onto the staff.
Hopefully see you back here in the near future.
Kind Regards.
Cyril VOURC'H-PAPON

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Reviewed 24 November 2013

A visit to Greenwich by 6 OAPs to celebrate a family birthday went without a hitch. I don't know why previous reviewers complained about lack of teabags and milk. A phone call was all that was needed for a whole tray of Earl Grey and English Breakfast teabags to be brought to the room with a jug of milk by one of the lovely friendly staff. Although I must admit that the price of the bottled water was rather steep! I've always appreciated a complementary bottle of water elsewhere. A couple of minor problems were sorted easily by your helpful staff. As for noise, none, if the windows are closed. We loved watching the trains and viewing the London skyline!
We enjoyed our stay so much that if we came to Greenwich again we would chose the Novotel. Thank you.

  • Stayed: November 2013, travelled with family
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Thank Frances S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyril V, General Manager at Novotel London Greenwich, responded to this reviewResponded 25 November 2013

Thank you for taking the time to post a review. We are glad you enjoyed your stay, the facilities were up to expectations and the staff were efficient and responsive.
Sincerely yours.
Cyril VOURC'H-PAPON

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel London Greenwich

Address: 173-185 Greenwich High Road, London SE10 8JA, England
Phone Number:
Region: United Kingdom > England > London > Greenwich , East End / East London
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#43 Green Hotel in London
#157 Family Hotel in London
#195 Luxury Hotel in London
#247 Romantic Hotel in London
#273 Business Hotel in London
Price Range: £87 - £185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Greenwich 4*
Number of rooms: 151
Official Description (provided by the hotel):
The Novotel London Greenwich is a 4 star hotel in the heart of historic Greenwich, southeast London. Holiday makers are just 5 min walk from the National Maritime Museum and Royal Observatory and can explore the city with train and DLR station opposite the hotel. Business guests are just 12 min from the Canary Wharf financial district and enjoy the convenience of WiFi . Relax in our Elements Restaurant, L'attitude Bar and leisure suite. Limited pay parking on site operating on a first come first parked basis. ... more   less 
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Also Known As:
Novotel London Greenwich Hotel London
Accor London Greenwich
London Novotel
Novotel Greenwich

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