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“Good location” 4 of 5 bubbles
Review of Novotel London Greenwich

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Novotel London Greenwich
Ranked #235 of 1,089 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
Ireland
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Good location”
4 of 5 bubbles Reviewed 3 December 2013

The hotel is right beside the train/DLR station, so it was very handy! The staff were friendly and the room was clean!
We didn't eat there as there were a lot of cafe and restauants close by. Also there were shops close by and it was near to the Greenwich sites.

  • Stayed November 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank missmellysue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyril V, General Manager at Novotel London Greenwich, responded to this review, 11 December 2013
It is a great pleasure to read such a positive review. Many thanks for your comments which are a great testimonial of the efforts made by the team to deliver good service to all our clients.
I hope to welcome you again soon,
Kind regards
Cyril VOURC'H-PAPON
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,809 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (230)
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Reading
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 1 December 2013 via mobile

The hotel is in a good location for Greenwich and is located right next to the DLR/train station. The room was clean and the staff helpful and friendly. For an affordable hotel it does what it's meant to. Would say the pillows are poor and almost like not having one! Breakfast is also £15 but there are plenty of other places to eat nearby.

Stayed November 2013, travelled as a couple
Helpful?
Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyril V, General Manager at Novotel London Greenwich, responded to this review, 11 December 2013
Thank you for your invaluable feedback following your recent stay with us.
Whilst I was pleased to note that you appreciated our team and their training, I am sorry to learn that you didn't like our pillows and you found our breakfast buffet pricey. We regularly look to see what we can do to improve your sleep quality and we noted pillow impacts this. For instance we provide extra pillows that are available in each wardrobe and more upon request. Talking about our breakfast buffet, it is a eat as much as you like one with hot and cold preparation. I understand you may just need hot drinks and pastries and therefore would suggest to use our bar.
Kind regards
Cyril VOURC'H-PAPON
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stirling, United Kingdom
Level Contributor
106 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 1 December 2013

We stayed at the Novotel in Greenwich for two nights, using a special Le Club Accor pre-paid/booked rate including breakfast. The location is very good, it was about 30 minutes travel from Euston via London Bridge - and the hotel is also convenient for City Airport. Better value than staying in Central London, but a relatively short travel distance into the centre, although there is much to see and do around Greenwich.

The room was relatively large and comfortable, well-equipped with a walk-in shower, a small bath and a separate toilet. There was a sofa which faced the TV - not always the case in hotel rooms. Breakfast was good, especially for those of us who don't eat eggs-bacon-sausage and prefer fruit and French pastries. The level of service was very good; the reception staff are welcoming and efficient, and all the staff we encountered were polite and friendly.

Room Tip: Rooms on the south side face the main road, which are probably better than looking at the railway li...
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  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tony1046
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyril V, General Manager at Novotel London Greenwich, responded to this review, 11 December 2013
I thank you for the rewarding words regarding the high level of service provided to you by all the Novotel London Greenwich staff members. Indeed we truly care about our guests and proud ourselves in indulging them as much as we can.
I look forward to your next stay.
Kind regards.
Cyril VOURC'H-PAPON
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 30 November 2013

We have stayed here several times before and would recommend it. Its in a great location being so near to the mainline train station and DLR line so everywhere is easily accessible. Its also within walking distance of the heart of Greenwich so you can do the usual attractions and enjoy the nightlife.
The rooms are clean, modern and quiet. The staff are very helpful and its got a nice restaurant should you want to stay in the hotel rather than go out. The breakfast is excellent too.

Room Tip: Ask for one away from the lift
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  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JCE69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyril V, General Manager at Novotel London Greenwich, responded to this review, 11 December 2013
I am pleased to read you found the service excellent and would come back to stay with us.
I have noted your comment about the toilet and wash hand bassin missing there. We regularly look to see what we can do to increase storage space both in the bedrooms and within the bathrooms therefore make choices that appear strange.
We hope you will stay again with us when you next visit London and I would recommend you visit the Novotel website to benefit from the best rate guarantee.

Kind regards
Cyril VOURC'H-PAPON
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eire
Level Contributor
61 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 28 November 2013

We stayed in Greenwich as all hotels in central London were overpriced for the weekend we were travelling. Greenwich is a good distance from central London, but was only 15 mins from London City Airport and it is well connected via over ground trains and the DLR.

One of the great things about the hotel is that is right beside the train station for trains to central London or the DLR to Canary Wharf to connect with the underground.

The hotel itself is very modern and spotlessly clean. The hotel has a lovely bar and restaurant and the staff were all excellent. Check in was quick and friendly and the rooms were very good with all the conveniences you would expect from a good business hotel. The room we had had a shower and separate bath which is always good.

The only gripe I have about the hotel is that the toilet is in a small separate room to the bathroom (good news for my wife!) but there is no sink in this room so you have to walk to the other room to wash your hands - strange.

If we were staying in Greenwich again I would not look beyond this hotel!

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Blownawish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyril V, General Manager at Novotel London Greenwich, responded to this review, 12 December 2013
I am pleased to read you found the service excellent and would come back to stay with us.
I have noted your comment about the toilet and wash hand bassin missing there. We regularly look to see what we can do to increase storage space both in the bedrooms and within the bathrooms therefore make choices that appear strange.
We hope you will stay again with us when you next visit London and I would recommend you visit the Novotel website to benefit from the best rate guarantee.

Kind regards
Cyril VOURC'H-PAPON
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, United Kingdom
Level Contributor
133 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed 26 November 2013

I love the location of this hotel and would highly recommend it to anyone travelling on business. It's right next to the mainline station with trains into central London and to the DLR station with links into Canary Wharf. The other option is to walk into Greenwich (under 10 minutes) and to get a commuter boat up the Thames. The hotel is efficient and clean with adequate rooms. I can't comment on the bar or restaurant as Greenwich itself is full of great places. In the morning, a quick bite at one of the many cafes would probably be quicker than the hotel breakfast. Underground parking available at a reasonable (for London) rate. Highly recommended as an alternative to hotels in Docklands or Excel.

  • Stayed October 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank N_McL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyril V, General Manager at Novotel London Greenwich, responded to this review, 27 November 2013
I am truly happy to hear that you had a wonderful time with us and you found our hotel location perfect for London East.
We hope you will stay again with us when you next visit London and I would recommend you visit the Novotel website to benefit from the best rate guarantee.
Kind Regards.
Cyril VOURC'H-PAPON
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 25 November 2013

I have stayed in this novotel before and the hotel is consistently good, the overall cleanliness and food is excellent, but the thing that sets this hotel apart is the quality of service, nothing was too much trouble for the staff in reception, some of my questions regarding directions and opinions on areas to visit, were a bit complex, but nothing was too much trouble, I was extremely happy with all aspects, and the underground parking was a bonus and at £13 a night to park in London it was also a bargain.

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank yvette113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyril V, General Manager at Novotel London Greenwich, responded to this review, 27 November 2013
It is a great pleasure to read such a positive review. Many thanks for your comments which are a great testimonial of the efforts made by the team to deliver good service to all our clients.
I hope to welcome you again soon,
Kind regards
Cyril VOURC'H-PAPON
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel London Greenwich

Property: Novotel London Greenwich
Address: 173-185 Greenwich High Road, London SE10 8JA, England
Phone Number:
Region: United Kingdom > England > London > Greenwich , East End / East London
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#42 Green Hotel in London
#157 Family Hotel in London
#177 Luxury Hotel in London
#247 Romantic Hotel in London
#273 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel London Greenwich 4*
Number of rooms: 151
Official Description (provided by the hotel):
The Novotel London Greenwich is a 4 star hotel in the heart of historic Greenwich, southeast London. Holiday makers are just 5 min walk from the National Maritime Museum and Royal Observatory and can explore the city with train and DLR station opposite the hotel. Business guests are just 12 min from the Canary Wharf financial district and enjoy the convenience of WiFi . Relax in our Elements Restaurant, L'attitude Bar and leisure suite. Limited pay parking on site operating on a first come first parked basis. ... more   less 
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Also Known As:
Novotel London Greenwich Hotel London
Accor London Greenwich
London Novotel
Novotel Greenwich

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