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“Good hotel”

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Novotel London Greenwich
Ranked #250 of 1,067 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
norwich
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good hotel”
Reviewed 24 July 2014 via mobile

Close to Greenwich centre. Next to a bus stop,DLR and station, easy to get into the city and the O2. We got a really good room rate by booking a month ahead. Room was clean and quite large by London standards, fridge in room was welcome too in the recent heatwave. Would definitely stay here again. Breakfast too expensive at £16 for continental but so many places to eat in Greenwich this wasn't a problem. We found some great food stalls on the market and recommend the Red Door cafe there too.

Stayed July 2014
Helpful?
2 Thank Ali C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jogchum S, Guest Relations Manager at Novotel London Greenwich, responded to this review, 25 July 2014
Dear Valued Guest,

Thank you so much for your recommendation and words of appreciation in regards to your stay at Novotel London Greenwich.

During your stay, we were offering a promotional rate for breakfast at £12, which should have been booked upon your check in - probably you were not sure about to have breakfast by that time. Next time, keep in mind that we usually have special offers for breakfast - and our breakfast is definitely delicious!

Thank you once again, and I am looking forward to welcome you back for another great stay in Greenwich.

Kind Regards,
Marzio Grava
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (241)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
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English first
Effingham, South Carolina
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 July 2014

This hotel is located in a very nice Greenwich Area! Very close to pubs, shopping, a grocery store, a pharmacy, a bank and tons of historical attractions. It is located next to the rail station which made travel to Central London a breeze ! The staff is one of the most attentive I have ever encountered! They took care of everything. Based on previous reviews we asked for a room in the front of the building. They obliged and we had a superior room in the front of the building and could look out on the street. It had the small couch fold out bed and a huge king bed. Other reviews said some of the rooms were hot, however we were there July 14-20 and it was one of very hot outside I think it reached 35 and was very humid. Our room remained comfortable . The cordless kettle, free coffee , tea and mini fridge were good to have ! The kitchen prepared special request items for my wife twice that was not on the menu! I want to reiterate that the staff was superior! They arranged for cabs, called the urgent care for us. Received my wife's luggage that was delayed and all with a smile ! I will definitely stay at this Hotel again !

Room Tip: Ask for a room in the front of the building.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank dougt20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jogchum S, Guest Relations Manager at Novotel London Greenwich, responded to this review, 22 July 2014
Dear Guests,

Your fully detailed review and recommendation on TripAdvisor will certainly inspire and help other people to choose Novotel London Greenwich for their stay in London!

Thank you so much for that, and I am looking forward to welcome you back very soon!

Warmest Regards,
Marzio Grava
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alhambra, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 July 2014

Everything is nice about this Hotel. No wonder they already got the 2013 Certificate of Excellence from Trip Advisor . The location is just besides a train station. Boat transport and cruise,groceries,restaurants,shops and other tourist place are walking distance. The free breakfast was good.The room was clean and has nice modern interior decor.The staff are always smiling and greets every guest .We are happy with our stay in this hotel.

Room Tip: The room we stayed has a view of the train station and the Shard.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Malen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jogchum S, Guest Relations Manager at Novotel London Greenwich, responded to this review, 22 July 2014
Dear Valued Guests,

Your 5 Stars review on TripAdvisor made me simply feel great and proud of my staff.
I will definitely share it with my team, in order to keep them motivated on delivering great products and services on a daily basis.

Thank you so much for your stay and for taking some of your precious time writing this beautiful review, and I am looking forward to provide you more great stays at Novotel London Greenwich.

Warmest Regards,
Marzio Grava
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 18 July 2014

As others have said, the location is very good. So close to transport and thus to many things and yet feels like a quiet neighbourhood. Good for our meeting in New Cross. Rooms have been refurbished to a nice standard. Bathroom elegant. We found a little cafe around the corner for a quick, cheap breakfast. Our main complaint.... where was the air? No air conditioning in the rooms, no real fan, no capacity to open the window beyond 6 inches because it is tethered. So when it was really hot, the room temperature was uncomfortable. Such a shame. Probably fine any other time of year except summer. Otherwise would have rate 4.

  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Eagertogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jogchum S, Guest Relations Manager at Novotel London Greenwich, responded to this review, 22 July 2014
Dear Valued Guest,

Thank you for your honesty and kindness when writing this review.

I am happy for those points where we reached your expectations, however, in the same way I feel really disappointed seeing your frustration in regards to our aircooling system - as you can see, our hotel is well known for its great products and services, and I am sad that this time we could not reach your expectations.

Please, feel free to contact us directly for further information, and for assistance for your future bookings.

Regards,
Marzio Grava
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poole, United Kingdom
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 16 July 2014

Great hotel, nice an clean, comfortable rooms, quiet, good facilities, staff helpful, excellent base for business use or overnight stays when going to the O2 or alike. Easy access to canary wharf and the city.

Great shops, bars and restaurants within walking distance and 30 second walk to DLR tube station.

  • Stayed August 2013, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank eejayflipper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jogchum S, Guest Relations Manager at Novotel London Greenwich, responded to this review, 22 July 2014
Dear Guest,

I am delighted reading that our hotel is ideal for your business visits to London!

Canary Wharf is really easy to reach when you stay at Novotel London Greenwich, and I am really grateful for your words of appreciation and recommendation on Trip Advisor.

Thank you so much, and I am looking forward to welcome you again during your next business trip to London!

Best Regards,
Marzio Grava
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dhekelia, Cyprus
Level Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 16 July 2014

Nice hotel, good food, rooms nicely furnished however family room a bit cramped when sofa bed is erect, little if any noise, great location and comfy beds. Enjoyed my stay only negative is housekeeping speak very little English and don't seem to understand the difference between yes and no!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Broonbairn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jogchum S, Guest Relations Manager at Novotel London Greenwich, responded to this review, 22 July 2014
Dear Guest,

Thank you so much for sharing with us your review in regards to your recent stay at
Novotel London Greenwich.

Your words of appreciation and recommendation on TripAdvisor are the best incentive to our daily efforts.

I am looking forward to welcome you again for another great stay with us!

Warmest Regards,
Marzio Grava
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 July 2014

Great location right next door to train station. It was great to come in after a very busy day of walking etc, and not have to walk another several blocks to hotel.. Also to be greeted by such a friendly,and helpful staff whether coming or going. I really liked the room. Loved, the bathroom especially the separate shower and separate toilet area.They also have huge towels ..loved them. One thing the carpet had old stains but I understand these will be replaced. Room was very clean otherwise. (Fridge in room, coffee/tea) I didn't eat at the restaurant.. Walking distance to main attractions. ie boat o river Thames, Greenwich Park,etc. Tons of restaurants/pubs.

Room Tip: I was on the street side, not the back side.
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  • Stayed June 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
Thank mcdobos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jogchum S, Guest Relations Manager at Novotel London Greenwich, responded to this review, 22 July 2014
Dear Guests,

Your review and recommendation on TripAdvisor simply show us that we are doing well what we love to do: HOSPITALITY!

Thank you so much for your kind words and honesty writing this review, and be sure we are waiting to welcome and serve you again at Novotel London Greenwich.

Best Regards,
Marzio Grava
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel London Greenwich

Property: Novotel London Greenwich
Address: 173-185 Greenwich High Road, London SE10 8JA, England
Phone Number:
Region: United Kingdom > England > London > Greenwich , East End / East London
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#43 Green Hotel in London
#157 Family Hotel in London
#185 Luxury Hotel in London
#247 Romantic Hotel in London
#273 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel London Greenwich 4*
Number of rooms: 151
Official Description (provided by the hotel):
The Novotel London Greenwich is a 4 star hotel in the heart of historic Greenwich, southeast London. Holiday makers are just 5 min walk from the National Maritime Museum and Royal Observatory and can explore the city with train and DLR station opposite the hotel. Business guests are just 12 min from the Canary Wharf financial district and enjoy the convenience of WiFi . Relax in our Elements Restaurant, L'attitude Bar and leisure suite. Limited pay parking on site operating on a first come first parked basis. ... more   less 
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Also Known As:
Novotel London Greenwich Hotel London
Accor London Greenwich
London Novotel
Novotel Greenwich

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