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“Great location, good price”

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Novotel London Greenwich
Ranked #254 of 1,068 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
Perth, Australia
Level 6 Contributor
120 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Great location, good price”
Reviewed 31 July 2014

Stayed at the Novotel for 8 nights during a recent visit to London with some friends. It ended up being an excellent choice. There is easy access to London, with the DLR station being right next door to the hotel. Greenwich Village "town centre" is a 5-10 minute walk from the hotel, where there is an excellent choice of restaurants available. Breakfast in the hotel was great - maybe a little over crowded and understaffed, but the there was no problem with the food.

An initial point of worry was proximity to the train station, but this is not an issue as the sound proofing in the hotel is excellent, and didn't hear a thing.

Main complaint would have been the air conditioning. The hotel is advertised as air conditioned, but the conditioning in the two rooms that we occupied was totally ineffective. It circulated the air and that was about it. Made for a few sticky nights when the temperatures where up.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank IainDM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jogchum S, Guest Relations Manager at Novotel London Greenwich, responded to this review, 6 August 2014
Dear Guests,

Thank you for your kind and honest feedback in regards to your recent stay at Novotel London Greenwich.

Your comments and words of appreciation will be shared with all team, in order to keep our motivation on delivering the best in terms of products and services to every single guests, everyday!

I am looking forward to welcome you again at our hotel.

Warmest Regards,
Marzio Grava
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (242)
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English first
Swadlincote, United Kingdom
Level 6 Contributor
508 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 314 helpful votes
Reviewed 28 July 2014

For just outside of central London but close to all the attractions of Greenwich this is great hotel. Large and clean rooms, good restaurant and bar for the evenings and breakfast (not the bar). Staff are great and really friendly. Only 6 stops from Canary Wharf on the DLR so a good place to base yourself if you need to commute in daily.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank TheScubaDuo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jogchum S, Guest Relations Manager at Novotel London Greenwich, responded to this review, 6 August 2014
Dear Guest,

There is no better prize for our daily efforts than reading such a nice comment in regards to your recent stay at Novotel London Greenwich.

My staff is delighted and looking forward to provide you another unforgettable stay next time you will visit Greenwich, and London.

Kind Regards,
Marzio Grava
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
norwich
Level 3 Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 July 2014 via mobile

Close to Greenwich centre. Next to a bus stop,DLR and station, easy to get into the city and the O2. We got a really good room rate by booking a month ahead. Room was clean and quite large by London standards, fridge in room was welcome too in the recent heatwave. Would definitely stay here again. Breakfast too expensive at £16 for continental but so many places to eat in Greenwich this wasn't a problem. We found some great food stalls on the market and recommend the Red Door cafe there too.

Stayed July 2014
Helpful?
2 Thank Ali C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jogchum S, Guest Relations Manager at Novotel London Greenwich, responded to this review, 25 July 2014
Dear Valued Guest,

Thank you so much for your recommendation and words of appreciation in regards to your stay at Novotel London Greenwich.

During your stay, we were offering a promotional rate for breakfast at £12, which should have been booked upon your check in - probably you were not sure about to have breakfast by that time. Next time, keep in mind that we usually have special offers for breakfast - and our breakfast is definitely delicious!

Thank you once again, and I am looking forward to welcome you back for another great stay in Greenwich.

Kind Regards,
Marzio Grava
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Effingham, South Carolina
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 July 2014

This hotel is located in a very nice Greenwich Area! Very close to pubs, shopping, a grocery store, a pharmacy, a bank and tons of historical attractions. It is located next to the rail station which made travel to Central London a breeze ! The staff is one of the most attentive I have ever encountered! They took care of everything. Based on previous reviews we asked for a room in the front of the building. They obliged and we had a superior room in the front of the building and could look out on the street. It had the small couch fold out bed and a huge king bed. Other reviews said some of the rooms were hot, however we were there July 14-20 and it was one of very hot outside I think it reached 35 and was very humid. Our room remained comfortable . The cordless kettle, free coffee , tea and mini fridge were good to have ! The kitchen prepared special request items for my wife twice that was not on the menu! I want to reiterate that the staff was superior! They arranged for cabs, called the urgent care for us. Received my wife's luggage that was delayed and all with a smile ! I will definitely stay at this Hotel again !

Room Tip: Ask for a room in the front of the building.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank dougt20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jogchum S, Guest Relations Manager at Novotel London Greenwich, responded to this review, 22 July 2014
Dear Guests,

Your fully detailed review and recommendation on TripAdvisor will certainly inspire and help other people to choose Novotel London Greenwich for their stay in London!

Thank you so much for that, and I am looking forward to welcome you back very soon!

Warmest Regards,
Marzio Grava
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alhambra, California
Level 3 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 July 2014

Everything is nice about this Hotel. No wonder they already got the 2013 Certificate of Excellence from Trip Advisor . The location is just besides a train station. Boat transport and cruise,groceries,restaurants,shops and other tourist place are walking distance. The free breakfast was good.The room was clean and has nice modern interior decor.The staff are always smiling and greets every guest .We are happy with our stay in this hotel.

Room Tip: The room we stayed has a view of the train station and the Shard.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Malen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jogchum S, Guest Relations Manager at Novotel London Greenwich, responded to this review, 22 July 2014
Dear Valued Guests,

Your 5 Stars review on TripAdvisor made me simply feel great and proud of my staff.
I will definitely share it with my team, in order to keep them motivated on delivering great products and services on a daily basis.

Thank you so much for your stay and for taking some of your precious time writing this beautiful review, and I am looking forward to provide you more great stays at Novotel London Greenwich.

Warmest Regards,
Marzio Grava
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 18 July 2014

As others have said, the location is very good. So close to transport and thus to many things and yet feels like a quiet neighbourhood. Good for our meeting in New Cross. Rooms have been refurbished to a nice standard. Bathroom elegant. We found a little cafe around the corner for a quick, cheap breakfast. Our main complaint.... where was the air? No air conditioning in the rooms, no real fan, no capacity to open the window beyond 6 inches because it is tethered. So when it was really hot, the room temperature was uncomfortable. Such a shame. Probably fine any other time of year except summer. Otherwise would have rate 4.

  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Eagertogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jogchum S, Guest Relations Manager at Novotel London Greenwich, responded to this review, 22 July 2014
Dear Valued Guest,

Thank you for your honesty and kindness when writing this review.

I am happy for those points where we reached your expectations, however, in the same way I feel really disappointed seeing your frustration in regards to our aircooling system - as you can see, our hotel is well known for its great products and services, and I am sad that this time we could not reach your expectations.

Please, feel free to contact us directly for further information, and for assistance for your future bookings.

Regards,
Marzio Grava
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poole, United Kingdom
Level 5 Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 16 July 2014

Great hotel, nice an clean, comfortable rooms, quiet, good facilities, staff helpful, excellent base for business use or overnight stays when going to the O2 or alike. Easy access to canary wharf and the city.

Great shops, bars and restaurants within walking distance and 30 second walk to DLR tube station.

  • Stayed August 2013, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank eejayflipper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jogchum S, Guest Relations Manager at Novotel London Greenwich, responded to this review, 22 July 2014
Dear Guest,

I am delighted reading that our hotel is ideal for your business visits to London!

Canary Wharf is really easy to reach when you stay at Novotel London Greenwich, and I am really grateful for your words of appreciation and recommendation on Trip Advisor.

Thank you so much, and I am looking forward to welcome you again during your next business trip to London!

Best Regards,
Marzio Grava
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel London Greenwich

Property: Novotel London Greenwich
Address: 173-185 Greenwich High Road, London SE10 8JA, England
Phone Number:
Region: United Kingdom > England > London > Greenwich , East End / East London
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#43 Green Hotel in London
#157 Family Hotel in London
#190 Luxury Hotel in London
#247 Romantic Hotel in London
#273 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel London Greenwich 4*
Number of rooms: 151
Official Description (provided by the hotel):
The Novotel London Greenwich is a 4 star hotel in the heart of historic Greenwich, southeast London. Holiday makers are just 5 min walk from the National Maritime Museum and Royal Observatory and can explore the city with train and DLR station opposite the hotel. Business guests are just 12 min from the Canary Wharf financial district and enjoy the convenience of WiFi . Relax in our Elements Restaurant, L'attitude Bar and leisure suite. Limited pay parking on site operating on a first come first parked basis. ... more   less 
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Also Known As:
Novotel London Greenwich Hotel London
Accor London Greenwich
London Novotel
Novotel Greenwich

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