When we got to the hotel, we were hungry and tired. But there was no time for rest. They ended up taking us to their 'sister' hotel since they were booked and something was wrong with the pipes as they say. When we told them this 'sister' hotel told us it wasn't their sister hotel, it was not what we paid for, which ended up being a one star hotel and very dirty. We told them we wanted a refund. They gave us a option to the room we originally wanted or we have to pay a cancellation fee. We didn't understand why they made us go through all this trouble. Should a hotel book you a reservation at a different hotel under their credit card? This is what we found out. We felt so unsafe to think they wasted our first day in London, a trip we were looking forward to. If you want to lose your money and end up having to find a safe place to stay, do not stay here.
- Official Description (provided by the hotel):
- Are you visiting London for a short trip or an extended stay and are looking for a comfortable vacation rental or temporary accommodation? Then book one of our Central London Aparthotels and you will have a spacious apartment to relax in, a warm comfortable space to work and if your mood takes you, why not prepare a meal? We offer a selection of contemporary and affordable apartments in Central London. Hotels are great but serviced apartments offer you that 'home away from home' feeling. We offer a lot more space and convenience than you would get in a hotel room at a cheaper price, but with all the same great services as well. We offer concierge services such as theatre tickets, guided tours and information and help with all the top tourist attractions and dinner reservations and can also arrange airport transfers as well as transport around the capital. Complimentary High Speed Fibre Optic Wi-Fi comes as standard with each room as well as large flat screen TV's and digital channels. Our dedication to offering these extra services will help make your stay as relaxing and enjoyable as possible. ... more less
- Reservation Options:
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- Also Known As:
- Knaresborough Place Short Stay Apartments Hotel London