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“Hospitable and friendly staff”

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Holiday Inn Express London-Swiss Cottage
Ranked #269 of 1,067 Hotels in London
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
13 reviews
3 hotel reviews
“Hospitable and friendly staff”
Reviewed 18 May 2014

From the time of the check-in till the check-out over a five day period, the staff was really helpful and its a tribute to their hospitality that we still remember our friendly interaction with Alessandra, Rosa, Tamas and Alpa and while I am missing a few more names, in a nutshell, it was a pleasant experience for the entire family.
The location of the hotel is a big plus since its only a few stations away from Central London, which is where one would find most of the tourist attractions. While I can understand why there is a set breakfast menu, it would help to change it atleast evey third day for variety sake.
Generally, there is a tendency to write reviews when one had a miserable experience but in our case, am writing a review for the first time and its because of a very good experience. Would gladly recommend the property based on our stay.

Room Tip: If possible, request for the rooms that do not face the main Finchley road as we did; would help avo...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PramodMumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,122 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (228)
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  • Chinese (Traditional) first
  • Danish first
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  • English first
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English first
Petersfield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 May 2014

Staff very welcomeing building very clean very nice free breakfast
Very nice room with view out of window
Clean very staff
Pillows
Nice beds
Very nice layout with
Table in as well
And probe lynx the best
Hotel chain
Their
Is

Room Tip: This holiday inn express will not disappoint it will be dilghtful instead
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seaford, England, United Kingdom
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 May 2014 via mobile

This hotel offers you see plugs on the side table- need I say more! These proved to be invaluable as the road is so noisy outside that you can sleep a wink! Constant traffic rushed by all night, the worst time being from 5am so very little sleep can be had. They only supply one pack of ear plugs so only one person can use them. They didn't offer much help so we had to get up and leave. When I fomeoned to the manager I was advised they offer these rooms with no double glazing to people who book via Expedia and they don't offer any refund or apology. Terrible place. Polluted, noisy. Not relaxing in any way.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lorraine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express London-Swiss Cottage, responded to this review, 29 May 2014
Dear Lorraine D,

Thank you for posting your review. I am sorry to see that your stay was not 100% satisfactory. We would like to find out more about your experience so we have sent a private message. We hope to get a response from you soon, and that you would still consider to stay here in your future travels.

Kind Regards,

Tracy V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 May 2014 via mobile

Location - opposite to a big supermarket but a bit far from subway
Room - practical to stay but noisy at night time if you stay nearby the street. Bedding and pillow - not that soft & irregular surface
The best thing is the ultra fast free wifi in all area
Breakfast - continental breakfast with a stone-like sausage but the coffee and the coffee machine are great

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pek K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express London-Swiss Cottage, responded to this review, 20 May 2014
Dear Pek K,

Thank you for your feedback of our hotel. It is our goal to ensure our guests’ satisfaction is met with the excellence of service you expect. We have also noted your concerns on a few issues that you have faced during your stay particularly with the room accommodations and breakfast item. Please rest assured that it will be our continued endeavor to improve our services and products.

Again, thank you for your feedback. We look forward to having you stay with us in the future.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Muret, France
Level Contributor
211 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 4 May 2014 via mobile

Hotel amenities are really good. Not on the upscale value, but everything is functional, well maintained and clean.

Reception staff is friendly, cleaning team very discrete, and when if not speaking english, professional and ready to serve.

Only weak point: breakfast area!
Breakfast itself is quite good (for a complementary offer). Hot dishes are basic (beans, sausage and industrial eggs), but bakery is fresh and tasty.
But the setting of the breakfast area is reaaly poor and unadapted. Hotel was full when we stayed there and it was a real fight every morning to find a seat and then approach the service area! Reaaly a pity, otherwise, it would have been a perfect stay!

Helpful?
Thank Djaidje_31600
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Bangkok, Thailand
Level Contributor
44 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed 30 April 2014

I visit London yearly for two weeks per stay, and since I found the HIE Swiss Cottage several years ago, it has been my top choice. I have written several reviews about it and have given my reasons for liking it so much. This most recent stay, for two weeks, demonstrated to me that this hotel continues to uphold its high standards. As long as one understands the HIE model, there will be no disappointment with HIE Swiss Cottage, in fact, it is quite possible that expectations will be exceeded. The always friendly and competent staff, eager to help and very responsive, is its greatest asset. It is a very pleasant place to stay.

Room Tip: I like to be in a room facing the car park because it is very quiet. However, the noise level in th...
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  • Stayed April 2014, travelled solo
    • Value
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Helpful?
1 Thank Bangkokexpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 21 April 2014

We had stayed at Holiday Inn's elsewhere before so knew to expect clean, no-nonsense, modern facilities and that's what we got. The location is fab as it's right across the road from the o2 centre (I know, more Finchley Rd area than actual Swiss Cottage, right). Staff were great- genuinely friendly and helpful. My only complaint is that it's clearly not set up for those with young families- the staff did their best to accommodate the baggage we didn't want in our rooms but the whole place is just too small. Their free breakfasts looked good but, in the four nights we were there, I didn't really get to enjoy one as it's laid out in a tiny area and everyone has to take a tray and wait in line- with my two young kids I was constantly in and out of there ("I want another sausage Daddy... More juice Dad...") so by the time I'd lined up to get their food or extra items mine was always cold. The lack of space meant that it was anything but an 'Express' breakfast.

Room Tip: All much of a muchness.
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  • Stayed April 2014, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank Nakiboy13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express London-Swiss Cottage

Property: Holiday Inn Express London-Swiss Cottage
Address: 152-156 Finchley Road, London NW3 5HS, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Restaurant Wheelchair access
Hotel Style:
#128 Family Hotel in London
#220 Business Hotel in London
#255 Romantic Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express London-Swiss Cottage 3*
Number of rooms: 79
Official Description (provided by the hotel):
Experience the enjoyment of a warm welcome & benefit from convenient location at the Holiday Inn Express London-Swiss Cottage – 7 minutes from central London.This newly renovated, contemporary hotel, has excellent transport links being adjacent to Finchley Road Tube station. Finchley Road & Frognal overground station is also only 3 mins walk from the Holiday Inn Express London-Swiss Cottage. National Express coaches serving Stansted & Luton stop directly outside the hotel. Enjoy sightseeing & the culture London has to offer by hopping on an 82, 113 or 13 Routemaster bus.Attentive, friendly & multi-lingual staff are waiting to welcome you 24 hours a day to make you feel comfortable and at home by providing you with information about the local area & beyond.Begin & end your day in friendly, sociable surroundings - Start your day with our compliments with free Continental Breakfast & a selection of hot items from the buffet.Relax & unwind after a day’s business or sightseeing in our Cocktail Lounge by enjoying a leisurely drink or one of our speciality hot beverages.42" plasma screens keep you up to date with current affairs and sporting events.Holiday Inn Express London-Swiss Cottage has one naturally lit, fully air-conditioned meeting perfect for business meetings for up to 25 people. Our lobby area with wireless internet serves as a break out area for lunches and offers secluded areas suitable for private meetings.The Holiday Inn Express London-Swiss Cottage is two train stops from Lord’s Cricket Ground, 4 stops from the West End, Theatreland & central London. It is one train stop from Wembley and with excellent transport links, Westfield (White City & Stratford), Earls Court, Heathrow Airport, Hampstead, Camden Market, Kings Cross St Pancras (Eurostar) and Euston are all in easy reach.When travelling by car, the Holiday Inn Express London-Swiss Cottage is conveniently located outside the congestion zone. Our hotel has limited on site parking. ... more   less 
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Also Known As:
Holiday Inn Express London-Swiss Cottage Hotel London
Holiday Inn London

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