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“For the Discerning Traveler” 5 of 5 bubbles
Review of Charlotte Street Hotel

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Charlotte Street Hotel
Ranked #33 of 1,089 Hotels in London
Certificate of Excellence
Adelaide, Australia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“For the Discerning Traveler”
5 of 5 bubbles Reviewed 5 April 2012

By any standard this is a charming, quality hotel right in the heart of London. The rooms are very well appointed, clean and comfortable. The front-of-house staff are very friendly and incredibly helpfull in making a visit to London most enjoyable. Advise the concierge of your plans for the day on the way into a brillient breakfast and by the time you have finished they will have tickets and times for your events in your hand. Their dining room has great food, however, the hotel is surrounded by a wonderful variety of international restaurants. Having a quiet drink in the bar and watching the bartenders in action with the coctails is most entertaining. We would deffinitely return to Charlotte Street Hotel. Loved it!

  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Adrian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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645 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (97)
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English first
Melbourne
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 5 April 2012

Modern, stylish hotel with polished service. This is my favourite hotel in London. The beds are comfortable; smaller rooms make very good use of space, allowing room to comfortably work and relax. The guest lounge is a pleasant retreat from the evening crowd - Firmdale bar/restaurants do attract an evening crowd. Breakfast is excellent with plenty of delightful extras such as glowing red currents strung on smoothie glasses and a supply of vegemite tucked away in the kitchen. A compact, onsite gym makes for a refreshing change and Regent's Park is within jogging distance if you want to take your exercise outside. Broad range of good cafes and restaurants outside the front door.

  • Stayed May 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BonVoyageVic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
singapore
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 22 March 2012

Having stayed at the Soho Hotel, I found this hotel to be very similar in style and form. It has the same feel and look. My executive king room was lovely and bright with large windows. The bed was comfy, the room was quiet. The bathroom had no separate shower though but no complaints really.
Where I think the hotel could really improve is with its service. Some of the staff were great but the service was inconsistent. I tried to have a drink and bite in one of the guest only rooms downstairs but no one was around to serve for 20 mins so I had to ask the reception for help and a waiter only appeared after I asked them again. Perhaps, they need more staff.
Also, the hotel suffered a maintenance problem with no running water for a couple of hours, which I only discovered while trying to take a shower. Having to attend a formal dinner that evening, I was forced to go to the nearby hair salon to get my hair washed! No sympathy from the reception on this issue.
The location of the hotel is really good. It's about 150meters to Oxford St and there is a convenience store just less than 20 m from the hotel. A great coffee place nearby is 26. Excellent coffee, about the best I've had in London. That alone for me was a major selling point.
Hotel is not far from Paddington Station where the Heathrow Express operates. Cab fare would be less than 10 GBP.
Good choice for a hotel overall - though it could have been a great one, had the service been better.

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank catSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent, United Kingdom
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 22 March 2012 via mobile

Like another Firmdale hotel I've stayed at, Charlotte Street is an example of modern British 'style' in all meanings of the word. My suite was splendid, spacious, clean, colourful but tasteful. The first night was not a good sleep due to a noisy resident in 'the penthouse' above. Why is it people have to bang around at 02:00 am? Great amenities in the suite (403) but why only child-size bath robes? But that was changed instantly upon complaint. Faultless room service. Breakfast in the restaurant was a noisy event. This place seems to draw well heeled revellers. I ordered a full English breakfast. Utterly delicious scrambled eggs (this seems to be a Firmdale trait), the finest sausage etc. Orange juice good. And pleasant service

Stayed February 2012
Helpful?
1 Thank KentFrequentFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andernach, Germany
Level Contributor
86 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 14 March 2012

We have stayed in other hotels of the Firmdale group (oven Garden, Haymarket) before and the Charlotte Street Hotel did not disappoint at all. The location is perfect for that area of London, staff is lovely and very helpful. The rooms are well furnished and I always love the interior design of these hotels.
If you want to explore Oxford Street and love the close proximity to the British Museum, this would be the place to stay.
Breakfast is great, but very expensive

  • Stayed July 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kadilawei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYTravelGuy23
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 4 March 2012

Stayed here Christmas 2011. Very nice hotel, ample-sized rooms, fine condition, great service, good restaurant, centrally-located, kid-friendly, reasonably-priced (for London). Part of the Firmdale Group, the experience was very consistent with other Firmdale properties (Covent Garden, Soho Hotel, Crosby Street). The concierge was Tim, and there wasn't anything he didn't solve for us. Just a great spot in London for a family trip.

Room Tip: They have one two-bedroom room on the top floor that I highly recommend for a family of four. It wa...
See more room tips
  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank NYTravelGuy23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
60 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 25 February 2012

This is another great addition to the Firmdale offering, and they did not cut corners. Great staf, wonderful location and the hotel itself was nice. My recommendation if coming to London...spend a few extra Pounds and stay here.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank toomuchtimeintheair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Charlotte Street Hotel

Property: Charlotte Street Hotel
Address: 15-17 Charlotte Street, London W1T 1RJ, England
Phone Number:
Region: United Kingdom > England > London > Fitzrovia
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#19 Romantic Hotel in London
#19 Business Hotel in London
#33 Luxury Hotel in London
#35 Family Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Charlotte Street Hotel 4.5*
Number of rooms: 52
Official Description (provided by the hotel):
Charlotte Street Hotel is situated in the media neighbourhood just north of Soho. It is a minute's walk from leafy Soho Square and the theatre district, within easy reach of the financial centre and is surrounded by some of London's best bars, restaurants and cafes. Designer Kit Kemp has used a 'Bloomsbury Group' theme throughout the hotel which features original art from the period and a mural in the brasserie reflecting scenes of 'contemporary London life'. ... more   less 
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Also Known As:
Charlotte Street London
Hotel Charlotte Street

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