We have stayed in this hotel on 3 occasions. On the 2nd visit there were building works in the lobby, which we were upset about as the stay was to celebrate a special occasion. We explained our situation and were immediately offered an upgraded room in the Soho hotel, another Firmdale gem. Ok, ideally we should have been told about the building when we booked, but as the problem was dealt with so well and quickly we were still impressed. And in addition to the upgrade, we were then offered a complimentary night back at the Charlotte street to be taken any time in the future - brilliant customer service. All the staff we met on each occasion were excellent, nothing too much trouble. On our last visit we were celebrating our 10th anniversary and were given champagne, a beautiful scented candle and even some bath and massage oil.
Breakfast is pricey, but you don't have to take this option and there are a dozen decent coffee bars around where you can have something more reasonable.
The decor is great, rooms small (unless you go for one of the luxury ones) but very nice and very well equipped and a brilliant location for Oxford St, Soho, Theatreland etc. It is an expensive hotel, but you are right in the heart of town and you get what you pay for. We love it and can't wait to go back.
- Official Description (provided by the hotel):
- Charlotte Street Hotel is situated in the media neighbourhood just north of Soho. It is a minute's walk from leafy Soho Square and the theatre district, within easy reach of the financial centre and is surrounded by some of London's best bars, restaurants and cafes. Designer Kit Kemp has used a 'Bloomsbury Group' theme throughout the hotel which features original art from the period and a mural in the brasserie reflecting scenes of 'contemporary London life'. ... more less
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- Also Known As:
- Charlotte Street London
- Hotel Charlotte Street