We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Park Plaza London Riverbank
Show Prices
Like saving money? We search up to 200 sites for the lowest prices
Nearby Hotels
View Hotel
Certificate of Excellence
  • Free Wifi
  • Restaurant
View Hotel
Certificate of Excellence
  • Free Wifi
  • Breakfast included
View Hotel
Certificate of Excellence
  • Free Wifi
  • Restaurant
View Hotel
Certificate of Excellence
  • Free Wifi
  • Restaurant
View Hotel
  • Fitness centre
View Hotel
Certificate of Excellence
  • Restaurant
  • Bar/Lounge
View Hotel
  • Free Wifi
  • Restaurant
View Hotel
View Hotel
  • Free Wifi
  • Pool
Reviews (5,844)
Filter reviews
5,844 results
Traveller rating
2,331
2,011
854
408
240
Traveller type
Time of year
LanguageAll languages
More languages
2,331
2,011
854
408
240
Show reviews that mention
All reviewsvauxhall tube stationchino latinolondon eyealbert embankmentriver viewbig benbuilding workvictoria lineroom serviceexecutive roomminute walksouth bankmini baran upgradebooked this hotelmodern hotelstayed for one night
FilterAll languages
Updating list...
3,820 - 3,825 of 5,844 reviews
Reviewed 22 November 2013

My boyfriend took me to London for the weekend for my birthday and we stayed here. He'd mentioned to the hotel when booking that it was my birthday and asked if we could have a room with a nice view. To our surprise we walked in to not only an amazing room with a cool, modern theme - but the most stunning view of the Thames and Houses of Parliament. Not only that, they'd left us a bottle of wine and a birthday card. All staff were extremely polite, smiley and helpful. The room was immaculate, and the bed was very comfortable. Bathroom also lovely. Would highly recommend to anyone.

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mfbayley91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulJamesSanchez, Guest Relations Manager at Park Plaza London Riverbank, responded to this reviewResponded 24 November 2013

Dear Reviewer,
Thank you for leaving such wonderful comments and I am overjoyed that you had enjoyed your stay.
It is truly heart warming when I hear that we make our guests special occasions ones to rememeber as those memories stay with you and that we at Park Plaza are part of them.
I hope you return soon!
Sinvcerely and in your service,
Paul James Sanchez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2013

This hotel was ok - i have stayed in better. The room was quite noisy as near the lifts which seemed to run all night !! Also i had requested a river view which i didn't get and wasn't told that it was extra for this.

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
Thank Jackie I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulJamesSanchez, Guest Relations Manager at Park Plaza London Riverbank, responded to this reviewResponded 24 November 2013

Dear Reviewer,
Thank you for taking the time to write your review.
I was saddened to read that the room you had was not to your liking.
At Park Plaza Riverbank we have different catagories of rooms within the hotel with different views ranging from Thames, Parliment and City views.
Depending on the catagory of room booked can also determine which views are recieved.
I do hope you return to us soon and if so I would be pleased to hear from you so I may oversee your booking and give you the view you would like pertaining to your room catagory booked.
Sibcerely,
Paul James Sanchez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2013

Although the hotel facilities and rooms were good we felt the service was poor.
We had an early dinner in the restuarant before the show we had booked and specifically asked if we had time for a starter and desert pointing out we had a show booked. We were told there was time but then waited nearly 20 minutes for our starter (we were the first in the restuarant and during our meal there was only one other table occupied). After completing our starter we were told there would be a delay on our main meals as the chef had made a mistake with one of the meals. I asked the waiter to arrange for a taxi for 7:10pm. We finished our meal at 7:08 - but no taxi. We had to find our own and were 20 minutes late for the show.
Fortunately we had booked a box therefore were able to see the rest .
At breakfast we were not told that there were items for an additional cost which could be ordered.
We only noticed whilst we were finishing our coffee and both of us would have chosen to order one
of the choices available for an extra cost.

Room Tip: Always ask for a room change if you are in "the back" of the hotel
  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank galactus2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulJamesSanchez, Guest Relations Manager at Park Plaza London Riverbank, responded to this reviewResponded 24 November 2013

Dear Reviewer,
Thank you for bringing these issues to my attention and I would like to apologise also for the comments that I have read, I can assure you that this is not how we operate at Park Plaza and I have emailed you directly to resolve your experience here with us.
Sincerely,
Paul James Sanchez.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2013

Room service - Daniel - very polite and food very good.
Bar is expensive. Restaurant needs to offer more traditional food. Would happily stay again. Room nice and quiet. Easy reach of all London has to offer.

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank MaccaTheKnife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulJamesSanchez, Guest Relations Manager at Park Plaza London Riverbank, responded to this reviewResponded 24 November 2013

Dear Reviewer,
Thank you for your lovely mention of Daniel, all of us at Park Plaza are always happy when we give our guests great service and also when a guest mentions us by name.
We are in a great location near many transport points and right next to The Thames.
Thank you again and I look forward to your return to Park Plaza Riverbank.
Sincerely and in your service,
Paul James Sanchez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2013

This is our second stay and it did not disappoint. Apart from the overall look of the hotel the one thing that stands out is the staff. From first entering the hotel via the doormen to reception to the breakfast staff we experienced constantly friendly and professional attention. We stayed in room 925 which was both spacious and had a very comfortable bed. A very good breakfast too !! Will definitely be back. A big thanks to all the staff.

Stayed: November 2013, travelled as a couple
Thank Ukguy5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulJamesSanchez, Guest Relations Manager at Park Plaza London Riverbank, responded to this reviewResponded 21 November 2013

Dear Reviewer,
Thank you so much for the wonderful comments you had left. It is truly gratifying to read such wonderful praise, we really do our best to give all our guests the Park Plaza Riverbank experience.
It is comments like yours that brighten our day and helps us to deliver that personal touch to our guests and not the humdrum stale approach.
I look forward to welcoming you back to us soon.
Sincerely and in your service,
Paul James Sanchez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews