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“satisfactory”

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Park Plaza London Riverbank
Ranked #382 of 1,067 Hotels in London
London
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“satisfactory”
Reviewed 20 February 2014

Although the stay was satisfactory and the room was quite big and very clean - I left a pashmina in the bar and when the following morning I explained this in reception they said that they could not find it.Although a day later a member of staff said they had seen it at the bar and they will forward it to me t-this never happened although I made every effort to repeatedly ask for my pashmina. I was promised it would be sent and I am still waiting. Poor customer service at best.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Isabel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaciejHille, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, 21 February 2014
Dear Isabel,

Thank you for taking the time to post your review.

I was delighted to read how much you liked the hotel. I have emailed you directly to obtain some more details regarding your lost item - if it has been found we will be happy to send it to your postal address.

Once again, thank you for your input.

Yours sincerely,

Maciej Hille
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Lancashire
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 20 February 2014

Spent two nights here 17th Feb close to the tube at Vauxhall though taxi from Euston was £12. The room was spacious and very clean, the beds are kingsize and very comfortable. Very good views of both the river and Big Ben, I would recommend this to friends without a doubt. Well done to the staff for such a pleasant stay.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank redkenobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ebi P, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, 21 February 2014
Dear Reviewer,

Thank you for taking the time to post your review.

I am glad to have read that you had a pleasant stay with us and thank you for your recommendations.

We look forward to welcoming you back hopefully very soon.

Kind regards,
Ebi Patani
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wales
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 February 2014

This hotel has an excellent location. We up-graded to a room with a view and boy was it worth it!! The room itself was spacious, spotlessly clean and had all the usual refinements for a hotel of this standard. The bed was comfortable and the pillow menu great as I never get on with hotel pillows... But this time I did. Breakfast was good and staff friendly. Booked this stay last minute and got an excellent rate... Wanted to go back in April, but can't afford it lol

Room Tip: Definitely pay the extra and get a room with a river view.
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Taffy76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ebi P, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, 21 February 2014
Dear Reviewer,

WOW what a post!! My favourite part of your review has to be, that you found our pillows most comfortable. A good night rest is all in the bed and pillows I like to say.

Thank you for taking the time to post a perfect review.

Please do message in regards to your to visit in April.

Kind regards,

Ebi Patani
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 February 2014 via mobile

I booked this hotel after being recommended by a travel agent, I wanted the weekend to be extra special as it was a surprise for my girlfriend. Before the trip I contacted the guest relations manager Ebi Patani, who couldn't of been more helpful. I planned the weekend around proposing to my girlfriend, and as I'm not familiar with London I wanted to know where the best restaurants, bars and places to visit were, which Ebi and his colleagues were extremely knowledgable with. They helped me plan every last detail from a welcoming room upgrade, strawberries and champagne upon arrival in the room and helping me choose the restaurant that I proposed in. Overall the hotel is in an amazing location, lovely rooms, friendly staff and I highly recommend the hotel to everyone I speak to. Will definitely be returning soon, I wouldn't think of booking any other hotel in London..... And what made the weekend even more perfect is she said YES !!!

Stayed December 2013, travelled as a couple
Helpful?
1 Thank Davy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaciejHille, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, 21 February 2014
Dear Davy,

Amazing recommendation, thank you very much!

I could not be happier to read all your positive comments - and even more to learn that the proposal went as planned :)

We shall look forward to your next visit very soon.

Yours sincerely,

Maciej Hille
Senior Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shrewsbury, United Kingdom
Level Contributor
3 reviews
Reviewed 17 February 2014 via mobile

Stayed for a short London break and this setting was brilliant.Room was great with a stunning view of the river and such famous landmarks. Staff very helpful. Breakfast more than enough to start the day. Good setting for Tourists wishing to tour the Capitol.

Stayed February 2014, travelled as a couple
Helpful?
Thank Donna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ebi P, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, 21 February 2014
Dear Donna,

Thank you for taking the time to post your review.

Thank you so much for a wonderful post a perfect 5 we could not ask for more.

Please feel free to message me on your return visit.

Kind regards,
Ebi Patani
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 February 2014

Booked this hotel for our honeymoon. After the initial problem with our room not being ready (which we were compensated for incidentally), we had absolutely no complaints. The room was very clean and the staff were extremely helpful. The major bonus was the fact that the hotel was a 10 minute walk to both the London Eye and Vauxhall train station/underground. Would definitely recommend this hotel to anyone!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Seve2808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ebi P, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, 21 February 2014
Dear Reviewer,

Thank you for taking the time to post your review.

I am so pleased to see that you had a great time at our hotel, even though the room was not ready when you arrived.

I look forward to welcoming you back to the hotel.

Kind regards,
Ebi Patani
Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wolverhampton, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 February 2014

We stayed on 15th Feb loved the hotel. Nice big room overlooking the Thames. Comfy bed. Clean room. Only 10 min walk to embankment. Bar a bit on the dear side but we went out anyway. Friendly staff. I would recommend this hotel and would stay there again!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kel032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ebi P, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, 19 February 2014
Dear Reviewer,

Thank you for taking the time to post your review.

I am so pleased that you enjoyed you stay with us.

We look forward to welcoming you back soon.

Kind regards,

Ebi Patani
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Plaza London Riverbank

Property: Park Plaza London Riverbank
Address: 18 Albert Embankment, London SE1 7DP, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#270 Luxury Hotel in London
#272 Business Hotel in London
#281 Romantic Hotel in London
#314 Family Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Park Plaza London Riverbank 4*
Number of rooms: 489
Official Description (provided by the hotel):
Overlooking Millbank and the Houses of Parliament in the heart of the city, Park Plaza London Riverbank offers stunning four-star deluxe accommodation for corporate and leisure travellers. The hotel is within easy reach of both London Waterloo and Vauxhall railway stations as well as Westminster Underground. Following a spectacular renovation, Park Plaza London Riverbank now offers 489 sumptuous guest rooms, including Superior Rooms, Executive Rooms and Suites, some with stunning river views. The modern fitness suite is open 24 hours a day and features a range of cardio and weight equipment. Located on the first floor, Chino Latino(R) Restaurant & Bar, the Lounge and a fresh new Sushi Bar offer tantalising cuisine with beautiful 180-degree panoramic views of the River Thames and the Houses of Parliament. ... more   less 
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London

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