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“would highly recommend”

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Park Plaza London Riverbank
Ranked #389 of 1,078 Hotels in London
Reviewed 22 February 2014

Had a lovely 2 day stay last weekend at this Hotel. Lovely spotlessly clean room with a river view. The breakfast was amazing catering for all tastes with the addition of freshly cooked English breakfast which was constantly replenished. All staff were wonderfully attentive and nothing was too much trouble. Would certainly recommend a stay here.

  • Stayed: February 2014, travelled as a couple
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Thank Denise1307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaciejHille, Guest Relations Manager at Park Plaza London Riverbank, responded to this reviewResponded 23 February 2014

Dear Denise,

Fantastic recommendation - thank you!

We shall look forward to your future visits, hopefully very soon.

Yours sincerely,

Maciej Hille
Senior Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,459 - 3,465 of 5,584 reviews

Reviewed 20 February 2014

The service was outstanding. Simon guided us to our room, gave us a tour of the room, and connected our electronic devices. Each morning he insures that we have what we need for the day (i.e. Umbrella). Dean helps us plan our daily itinerary each day. His suggestions have given us an insiders guide to the city. We did things we never would have done without his guidance. Both simon and Dean have made our stay in London outstanding. The room is lovely, clean, and spacious. One feature that I enjoyed is the different types of outlets in the room. I was able to plug in my electronic devices without a converter. The views from the hotel are of Big Ben and Parliament.

  • Stayed: February 2014, travelled with friends
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Thank MeganRooney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaciejHille, Guest Relations Manager at Park Plaza London Riverbank, responded to this reviewResponded 22 February 2014

Dear Megan,

Thank you for such a lovely recommendation!

I was thrilled to learn how much you enjoyed the view from one of our Executive Riverview rooms. Also, it made me extremely happy to read your praise of our staff members - this has been passed on to the team.

We shall look forward to your return visit some time soon.

Yours sincerely,

Maciej Hille
Senior Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2014

This hotel was beyond our expectations. Clean, beautiful and right along the Thames. The service was outstanding especially from the Doorman Dean. He was excited to give us recommendations that were genuine including a trip to Greenwich which was not in our plans but was one of the best experiences we had. Conveniently located to major attractions but not in a congested area his was and is a winner!

  • Stayed: February 2014, travelled with friends
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Thank Melinda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ebi P, Guest Relations Manager at Park Plaza London Riverbank, responded to this reviewResponded 21 February 2014

Dear Melinda,

Thank you for take the time to share with us your review.

“Clean, beautiful and right along the Thames” what more needs to be said thank you for those
kind words. I am so pleased that the recommendations that Dean provided were as you mentioned “genuine” and was one of the best you have had.

We look forward to welcoming you back in the near future.

Kind regards,

Ebi Patani
Guest Relations Manager

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Reviewed 20 February 2014

This hotel was a great choice for my first trip to London! The location is great and the hotel itself is beautiful. Room service was delivered on time, the room was immaculate every day upon arrival. The staff has also been very helpful for a first timer. One in particular, Dean, a doorman, was very excited to help my group plan our days and nights. He recommended fabulous pubs to grab a late night drink, told us the best days and times to see the popular attractions and even helped us plan a day in Greenwich, which we knew nothing about. He greeted us with a smile when we returned and was a joy to recount the day to.

Stayed: February 2014, travelled with friends
Thank Ashley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ebi P, Guest Relations Manager at Park Plaza London Riverbank, responded to this reviewResponded 21 February 2014

Dear Ashley,

Firstly thank you for choosing us Park Plaza Riverbank to stay with for your first ever visit to London!

Thank you for highlighting our immaculate rooms. I am so glad to have read that Dean was able to serve you and helped to make your stay and visit to London memorable.

I hope that you did not get lost in Greenwich.

We can’t wait to welcoming you back hopefully very soon for your second visit toLondon.

Kind regards,

Ebi Patani
Guest Relations Manager

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Reviewed 20 February 2014

Although the stay was satisfactory and the room was quite big and very clean - I left a pashmina in the bar and when the following morning I explained this in reception they said that they could not find it.Although a day later a member of staff said they had seen it at the bar and they will forward it to me t-this never happened although I made every effort to repeatedly ask for my pashmina. I was promised it would be sent and I am still waiting. Poor customer service at best.

  • Stayed: February 2014, travelled with friends
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Review collected in partnership with Easytobook.com
Thank Isabel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaciejHille, Guest Relations Manager at Park Plaza London Riverbank, responded to this reviewResponded 21 February 2014

Dear Isabel,

Thank you for taking the time to post your review.

I was delighted to read how much you liked the hotel. I have emailed you directly to obtain some more details regarding your lost item - if it has been found we will be happy to send it to your postal address.

Once again, thank you for your input.

Yours sincerely,

Maciej Hille
Senior Guest Relations Manager

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Reviewed 20 February 2014

Spent two nights here 17th Feb close to the tube at Vauxhall though taxi from Euston was £12. The room was spacious and very clean, the beds are kingsize and very comfortable. Very good views of both the river and Big Ben, I would recommend this to friends without a doubt. Well done to the staff for such a pleasant stay.

  • Stayed: February 2014, travelled as a couple
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Thank redkenobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ebi P, Guest Relations Manager at Park Plaza London Riverbank, responded to this reviewResponded 21 February 2014

Dear Reviewer,

Thank you for taking the time to post your review.

I am glad to have read that you had a pleasant stay with us and thank you for your recommendations.

We look forward to welcoming you back hopefully very soon.

Kind regards,
Ebi Patani
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2014

This hotel has an excellent location. We up-graded to a room with a view and boy was it worth it!! The room itself was spacious, spotlessly clean and had all the usual refinements for a hotel of this standard. The bed was comfortable and the pillow menu great as I never get on with hotel pillows... But this time I did. Breakfast was good and staff friendly. Booked this stay last minute and got an excellent rate... Wanted to go back in April, but can't afford it lol

Room Tip: Definitely pay the extra and get a room with a river view.
See more room tips
  • Stayed: January 2014, travelled as a couple
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Thank Taffy76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ebi P, Guest Relations Manager at Park Plaza London Riverbank, responded to this reviewResponded 21 February 2014

Dear Reviewer,

WOW what a post!! My favourite part of your review has to be, that you found our pillows most comfortable. A good night rest is all in the bed and pillows I like to say.

Thank you for taking the time to post a perfect review.

Please do message in regards to your to visit in April.

Kind regards,

Ebi Patani
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Plaza London Riverbank

Address: 18 Albert Embankment, London SE1 7DP, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#271 Luxury Hotel in London
#272 Business Hotel in London
#280 Romantic Hotel in London
#313 Family Hotel in London
Price Range: £102 - £221 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Plaza London Riverbank 4*
Number of rooms: 489
Official Description (provided by the hotel):
Overlooking Millbank and the Houses of Parliament in the heart of the city, Park Plaza London Riverbank offers stunning four-star deluxe accommodation for corporate and leisure travellers. The hotel is within easy reach of both London Waterloo and Vauxhall railway stations as well as Westminster Underground. Following a spectacular renovation, Park Plaza London Riverbank now offers 489 sumptuous guest rooms, including Superior Rooms, Executive Rooms and Suites, some with stunning river views. The modern fitness suite is open 24 hours a day and features a range of cardio and weight equipment. Located on the first floor, Chino Latino(R) Restaurant & Bar, the Lounge and a fresh new Sushi Bar offer tantalising cuisine with beautiful 180-degree panoramic views of the River Thames and the Houses of Parliament. ... more   less 
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London

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