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“Excellent ”

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Park Plaza London Riverbank
Ranked #380 of 1,090 Hotels in London
London
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent ”
4 of 5 bubbles Reviewed 10 May 2014 via mobile

Stayed here sometime back and it was very impressive. Nice sized suites (for london) with creative decor. Kitchen, big fridge.

Only knock is the pricing, like most things in London it's expensive. The location is good, but it's not in a 'tourist area'. Overall it's a very good hotel.

Stayed May 2014, travelled with friends
Helpful?
Thank B_adenuga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulJamesSanchez, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, 11 May 2014
Dear Reviewer,

Thank you for taking the time to write your review.

And also a big thank you for your wonderful praise!

We are located on the door staep of the River Thames and a stones throw from all the major attractions starting with the Embankment, our wonderful Concierge are always on hand to point our guests in the right direction to where they wish to visit.

With many a way of transport connections you are always able to get where you need to be.

Thank you again and I look forward to welcoming you back here!

Sincerely,

Paul James Sanchez.
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4,823 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (842)
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English first
New York City, New York
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 9 May 2014

The hotel is in a very groovy area but not central but a short walk to the Vauxhall tube. Nevermind because it's all about the views. The views of the river and Westminster are breathtaking. Really. The restaurant was pretty good.

Room Tip: Splurge for the executive / river view rooms.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JADE-NY0079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ebi P, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, 10 May 2014
Dear John,

Thank you for taking the time to share your review.

Spectacular review!!! Thank you .

We look forward to welcoming you back hopefully very soon.

Kind regards,

Ebi Patani
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool
Level Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 8 May 2014

We've just spent four very comfortable nights at the Park Plazza Riverbank. We had booked an Executive room for ourselves and a standard room for our daughter, however, on check-in my daughter had been up graded so we could be on the same floor. A really nice touch.

Location - The hotel is between Vauxhall bridge and Lambeth bridge, 7 minutes walk from Vauxhall tube station, which is on the Victoria line. It's an easy one mile walk from Westminister Bridge (Houses of Parliament and Big Ben) It's not very central, but that's a plus, it's nice to get away from the crowds.

The Hotel is spotlessly clean, with a large airy lobby, and cool bar and restaurant all on the ground floor. As with all large cities, customer service in London can be a bit patchy but not here. The customer service makes this hotel stand out. Every time you request something you get a follow up phone call to see if the item or service has arrived, the staff are lovely, and very helpful and polite.

We had a room on the 10th floor facing Westminster and the view from the very large windows (which actually open!) were fantastic. Air con was effective, and the large bathroom with a choice of three shower heads was spacious and very clean.

We had room service on our forth night, as we'd returned for a rest after many hours of tramping the streets of London, and just could't make it out again. The food and service was excellent. You can access the RS menu via your television, and the choice is extensive.

Breakfast - We have been to very many expensive cities, but the £21.50 charged here for breakfast is possibly the most expensive we have ever come across. We decided we couldn't bring ourselves to pay it, so we walked back towards Vauxhall tube, and 5 minutes along the road is a Portugese Cafe called Maderia Cafe. What a find! Fab, really fresh pastries and cakes, even full English breakfast for next to nothing. Four of us ate full breakfasts with drinks for under £15 .

One last thing! A massive thank you again to the young barman who gave our camera to security after my husband left it on the table in the bar. Camera's are replaceable, but it had over 200 photographs of my nieces wedding on, which were not! We didn't realise until the next day that we didn't have it and the staff were very kind and helpful in re-uniting us with it.

Great hotel, we'll be back. Would highly recommend.

Room Tip: There is a 2 for 1 cocktail 'happy hour' deal on in the bar, but beware, you have to ask for...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank U H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ebi P, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, 10 May 2014
Dear buddingtravelguru,

Thank you for taking the time to share your review.

What an outstanding review!! Thank you for taking the time to post this. I am very pleased to have read that your camera which had over 200 photographs but more importantly your nieces wedding was returned back to you.

Please do message on your return visit so I can arrange some drinks in our bar as a welcome back touch.

Kind regards,

Ebi Patani
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
83 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 8 May 2014

Attractive views of river and central
Friendly staff throughout
Delicious food in chinese restaurant
Room very comfortable , slept very well
but really disliked the life size slightly scary painting /mural on the
Wall by my bed of a starey eyed girl and a growling dog, a more relaxing picture would be more
Relaxing.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ebi P, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, 10 May 2014
Dear Linda C,

Thank you for review.

I am happy to have ready “Delicious food in chinese restaurant” which I am sure you will be back for some more. We have taken on broad your feedback in regards to our paintings.

We look forward to opening our doors to you again soon.

Kind regards,

Ebi Patani
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
174 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed 8 May 2014

We booked here for one night before heading to Paris. What a find. Great view of Big Ben from our room. Just a short walk to the London Eye and Waterloo Bridge. Very conveniently located to Westminster. Service in the hotel was quite good. We only had breakfast in the hotel. It was excellent. We should have elated dinner there because the pub we found was horrible.

Highly recommend.

Room Tip: Ask for a Thames view room. It is worth the upgrade.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thunder D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ebi P, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, 10 May 2014
Dear Thunder D,

Thank you for review on TripAdvisor.

Please do return and enjoy our Chino Latino restaurant it is to die for.

We look forward to opening our doors to you again soon.

Kind regards,

Ebi Patani
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
175 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
5 of 5 bubbles Reviewed 8 May 2014

We really liked this hotel. Located right on the Thames, it is walking distance to Westminster Abbey and much of Central London. The room was fairly large, with pleasant, modern furnishings, and no noise from the street. Staff was very friendly. Our room faced an office block - when we arrived and opened the curtains we were greeted with a smile and wave from one of the office workers just across. I found it amusing but I suppose others might see that as an invasion of their privacy. We signaled back and forth with hand/sign/body language and had a 2 minute 'chat' which we both found hilarious. The hotel is large and therefore not particularly personal, but if you are looking for a clean, almost luxurious Central London crash pad, this is a good choice. Very close to the tube at Vauxhall - I believe we walked only 10 minutes with luggage. We even took the tube from Heathrow to get there. I believe we only had to switch trains once, so this is an option if you are not overloaded with luggage. We came back very late one night and the elevators in our wing were not working for some reason. A staff person from reception came to the rescue and led us to the other wing's elevators, so we made it back to the room fine albeit with a little delay and adventure. This didn't bother me or my partner either but perhaps this would have been an issue with an elderly person with difficulty walking. All in all I would most definitely recommend the hotel and we will most likely return.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KincsZoltan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ebi P, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, 10 May 2014
Dear KincsZoltan,

Thank you for your review on TripAdvisor.

I am pleased that you enjoyed your time with us and with our surrounding neighbour.

Please feel free to message me on your return visit, so I can assist with a room with a better view.

Kind regards,

Ebi Patani
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, UK
Level Contributor
142 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 8 May 2014

I stayed here on a one night business trip and was pleasantly surprised at the quality of the accommodation and the friendliness of the staff. My room was very clean and well equipped. Breakfast was good quality and plentiful. The walk from Vauxhall tube is about 5 - 10 mins. If you want the Whitehall area and like walking it is only 10 - 15 mins. I would stay here again.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BKP47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ebi P, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, 10 May 2014
Dear BKP47,

Thank you for sharing your review.

I am glad that our service and friendliness exceeded your expectations and that you enjoyed breakfast with us.

Please feel free to message me on your return visit, I look forward to welcoming you back soon

Kind regards,

Ebi Patani
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Plaza London Riverbank

Property: Park Plaza London Riverbank
Address: 18 Albert Embankment, London SE1 7DP, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#268 Luxury Hotel in London
#272 Business Hotel in London
#281 Romantic Hotel in London
#314 Family Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Park Plaza London Riverbank 4*
Number of rooms: 489
Official Description (provided by the hotel):
Overlooking Millbank and the Houses of Parliament in the heart of the city, Park Plaza London Riverbank offers stunning four-star deluxe accommodation for corporate and leisure travellers. The hotel is within easy reach of both London Waterloo and Vauxhall railway stations as well as Westminster Underground. Following a spectacular renovation, Park Plaza London Riverbank now offers 489 sumptuous guest rooms, including Superior Rooms, Executive Rooms and Suites, some with stunning river views. The modern fitness suite is open 24 hours a day and features a range of cardio and weight equipment. Located on the first floor, Chino Latino(R) Restaurant & Bar, the Lounge and a fresh new Sushi Bar offer tantalising cuisine with beautiful 180-degree panoramic views of the River Thames and the Houses of Parliament. ... more   less 
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London

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