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“Good location”

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Park Plaza London Riverbank
Ranked #385 of 1,069 Hotels in London
Level 4 Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Good location”
Reviewed 13 June 2014 via mobile

Good hotel in good location. Can't ask for any more. Friendly hotel staff which make you feel welcome. Very knowledgable staff. Close to Thames and to underground station. Close to major Landmarks. Well appointed room. No view in mine but wasn't in the room much anyway.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Mattgin V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulJamesSanchez, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, 16 June 2014
Dear Reviewer,

Thank you ever so much for a wonderfully succinct and to the point review!!

It is always gratifying to hear these types of comments and I will surely pass these comments on to our staff.

As you mentioned we are in a great location and we are all always on hand to point out one of the many attractions in our vicinity.

Please do email me upon your next visit here with us and I will have a lovely bottle of wine waiting for you in your room.

Sincerely,

Paul James Sanchez.
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Abu Dhabi, United Arab Emirates
Level 6 Contributor
243 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 13 June 2014

This hotel is located along the River Thames with lovely views of Parliament and Big Ben. It's close to an Underground station, restaurants and the Big Bus tour stop.

The only reason I didn't give it an "excellent" rating is because of the lapse in housekeeping for two of the three days I was there! (coffee cups not cleaned or replaced; trash cans not emptied; ice bucket not emptied out)

The concierge is wonderful, helpful and knowledgeable. The check in staff were great. The room service was satisfactory (delivery man had to return with change; food was VERY expensive.)

London has many options and this is a great hotel for visitors and explorers. Have fun!

Room Tip: face the inside, courtyard of the hotel! It's quiet and very dark!
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NDeniseS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulJamesSanchez, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, 16 June 2014
Dear Reviewer,

Thank you for posting your review.

I apologise for the issue you had with housekeeping, rest assured I will follow up on this.

Thank you also for leaving a wonderful review regarding our overall staff in the hotel, I will be sure to pass your comments along.

I look forward to your return.

Sincerely,

Paul James Sanchez.
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Frederiksberg, Denmark
Level 5 Contributor
91 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 13 June 2014

We stayed with one teenager for a long week-end stay. She slept in the living room on the fold out bed, with was fairly uncomfortable and I would no recommend an adult sleeping on it. the views from the apartment was amazing and the location was perfect for our sightseeing, shopping and theatre experience. There is a party boat moored on the Thames just below and there is some noise from the boat, but also from the traffic - however, not too bad. The check in was quick and the staff was very friendly. The continental breakfast offers a great variety of choices and the cooked breakfast offered good choices as well.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fuzzyhunden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulJamesSanchez, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, 16 June 2014
Dear Reviewer,

Thank you for leaving your feedback.

We take all feed back seriously so we may better enhance our guests enjoyment.

I am sure should we have known of your discomfort I am positive we could have remedied it for you.

I shall look forward to your return.

Sincerely,

Paul James Sanchez.
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xxx
Level 6 Contributor
557 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 924 helpful votes
Reviewed 12 June 2014

Rooms:
-Quite spacious, very modern, sleek design and clean. No problem with room cleaning during my stay.
- Free Wifi Internet actually working in room, wonderful, isn't it?

Location:
- Could be a plus since it is Close to Big Ben/Parliment and London Eye. There are not many hotels on the other side of the Thames river bank, this hotel and another Park Plaza hotel near London Eye could be the closest you can get.
- But as TA reviewers already mentioned, the hotel is situated between two nearest tube (subway train) stations. Neither is too close and prepare to walk like 0.5 miles. Easiest way, if you are carrying big bags, might be taking off at "Waterloo" station, take a bus and after a few stops, you reach the hotel. Otherwise, walk a tad shorter distance from smaller "Vauxhaul" station.
First I thought this is a bit inconvenient but after moving to East side of London to join a guided tour later, it is even more painful. From this hotel, I needed to change two different train, not counting the bus ride to Waterloo and the whole morning was wasted. So my suggestion is if you need to change multiple train to reach to a destination, travel 2 or more, just use taxi so that your precious time in London won't be wasted. Train is not cheap anyway, no free transfer to bus like in NYC subway system.

  • Stayed May 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank bigboy61455
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulJamesSanchez, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, 16 June 2014
Dear Reviewer,

Thank you for taking the time to write your detailed review.

We have a dedicated Concierge team on hand for those guests that are unfamiliar with London and its many different types of public transport, along the way advising our guests on the best ways to get around town, especially using London's unique 'Oyster' pass that saves money and connects you to everything.

Thank you for also mentioning our house keeping department whom work very hard to make sure our guests rooms are perfect.

I shall look forward to your return.

Sincerely,

Paul James Sanchez.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beverley, United Kingdom
Level 4 Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 12 June 2014

Greeted very warmly by Sam on arrival, and happily I was upgraded to a Junior Suite which was very comfortable. Rooms lack the convenience of a kitchen area (like you get at the Plaza County Hall) but otherwise very nice. Breakfast was fine, though a bit 'sub-terranean'... Would certainly stay here again.

Room Tip: Junior Suite 921 was very nice...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulJamesSanchez, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, 16 June 2014
Dear Reviewer,

Thank you for taking the time to write your review.

We take on board of our guests reviews so we may look at better enhancing our guest satisfaction.

I look forward to your return.

Sincerely,

Paul James Sanchez.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool
Level 6 Contributor
110 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 11 June 2014

There are a lot of good points to this hotel. Whether they make up for the one serious drawback will be a matter of personal preference in the end.

First, the good things -
The staff are friendly, attentive and helpful without being over-officious. Check in went without a hitch, and the various optional extras were explained.

The suite we had booked was spacious, clean, comfortable and well-furnished and equipped with just about everything you would want, if a little bizarrely decorated. The decidedly odd murals would have been weird enough without the carpet woven all over with Keats' "Asleep! O sleep a little while, white pearl!" complete with ludicrous misprint in the second line. One can't help wondering whether they got it cheap as a second.

Breakfast had a very good choice of juices, cereals, hot courses, fruit and yoghourt and all the usual teas, coffees etc. The choice of breads and cakes and cold cuts was rather more limited but still not at all bad. There were none of the little extras that make all the difference, such as smoked salmon or champagne.

Wi-fi was free, even in the room, although you could pay extra for a faster connection.

So far, so good. Now for the minuses.

Charging extra for the executive lounge even for customers in suites is a bit off. Hilton get this right, so why can't Carlson?

We had to wait over half an hour for our room when we arrived, even though we were over an hour after the check in time of 2 p.m. On the Sunday we got back after a long, hot day's sightseeing to find that our room still hadn't been made up by 4.30. We had to sit on the uncomfortable chairs in the annoyingly noisy lobby, waiting for the chambermaid. It was turned 6 before we got our room back, and even then the towels hadn't been replaced or the tea and coffee replenished, not to mention the sheets not changed for the third day running. It took us 3 calls to reception to get things sorted. This just isn't good enough.

Location, in general, is only a minor drawback. The wrong side of the river, past Lambeth Palace does not feature greatly on the tourist map of London. This is not necessarily a bad thing, in terms of crowds, for instance, and the hotel is within easy walking distance of both Vauxhall and Waterloo stations. Wherever you stay in London you will have to travel to sightsee at some point, so staying somewhere slightly less touristy can be no bad thing. Not that this hotel escapes the tour groups. When we were there it was full of Germans and Brazilians, and there are tour guides sitting around at reception most of the day.

Its location in particular, however, is the hotel's serious drawback. It faces right onto a main road with the river on the other side. Directly across the road from the hotel is a disco boat moored on the embankment. There is a major station just along the road to either side, and two major hospitals within a half mile radius. The more expensive rooms with their much-vaunted views of the river, the abbey and Big Ben pay for it by having their nights made hideous by the din from said disco boat, coupled with constant traffic and regular ambulances blaring past with their sirens going. Even on the ninth floor we suffered seriously from this.

The rooms on the other side have the railway going past only feet from their windows, so you pays your money and takes your choice.

Just remember to take your earplugs as well.

Room Tip: Get as high up, away from the road, as you can.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Akathistos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 10 June 2014 via mobile

This was a random booking made one night to spend the night away.
The service was great and the room was perfect, the bathroom was amazing with a nice big bath and a separate shower.
The view was great overlooking out to the shard and then to canary wharf.
Breakfast was great and we ordered it through room service,
So was nice and easy.
Overall a great nights stay.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank ChrisGW-London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulJamesSanchez, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, 15 June 2014
Dear Reviewer,

Excellent review and thank you!

I love it when a guest books a room on a whim and then finds a truly great experience waiting for them.

I am so glad that you found our service great and that your stay was easy.

I do so hope you return back to us soon and maybe try our wonderful Chino Latino Restaurant.

Until then, I hope all goes well.

Sincerely,

Paul James Sanchez.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Plaza London Riverbank

Property: Park Plaza London Riverbank
Address: 18 Albert Embankment, London SE1 7DP, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#269 Luxury Hotel in London
#272 Business Hotel in London
#281 Romantic Hotel in London
#314 Family Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Park Plaza London Riverbank 4*
Number of rooms: 489
Official Description (provided by the hotel):
Overlooking Millbank and the Houses of Parliament in the heart of the city, Park Plaza London Riverbank offers stunning four-star deluxe accommodation for corporate and leisure travellers. The hotel is within easy reach of both London Waterloo and Vauxhall railway stations as well as Westminster Underground. Following a spectacular renovation, Park Plaza London Riverbank now offers 489 sumptuous guest rooms, including Superior Rooms, Executive Rooms and Suites, some with stunning river views. The modern fitness suite is open 24 hours a day and features a range of cardio and weight equipment. Located on the first floor, Chino Latino(R) Restaurant & Bar, the Lounge and a fresh new Sushi Bar offer tantalising cuisine with beautiful 180-degree panoramic views of the River Thames and the Houses of Parliament. ... more   less 
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London

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