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“Room with a view.” 4 of 5 bubbles
Review of Park Plaza London Riverbank

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Park Plaza London Riverbank
Ranked #390 of 1,089 Hotels in London
florida
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Room with a view.”
4 of 5 bubbles Reviewed 27 June 2014

We stayed for 6 nights in June. The room was very comfortable. Our room had a wonderful view of the Houses of Parliament, Big Ben and the River Thames.....if you looked straight across. If you looked down, well.....there was a building site. So we only looked across and were quite pleased.
We were celebrating our anniversary and were happy to find a bottle of wine waiting for us when we arrived. The staff and concierge were very nice and helpful. The beds were comfy. The bathroom was clean and modern with lots of room for our stuff. We had free wifi and the air conditioner was in good working order. The location of the hotel is very good with a short walk to Vauxhall station. Breakfast on the river is close by as well. If you like to walk as we do, Westminster bridge is not far. One day we walked back to the hotel from Buckingham Palace. There is a small grocery almost next door to the hotel which was nice for snacks. This hotel certainly has my recommendation.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank FloridaPatsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ebi P, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, 2 July 2014
Dear FloridaPatsy,

Thank you for taking the time to share your review with us all.

I am thrilled that you enjoyed your time with us and in London.

We look forward to welcoming you back for another 6 nights very soon.

Kind regards,

Ebi Patani
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,692 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Liverpool, United Kingdom
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 26 June 2014

Only stayed the one night and didn't get to see the facilities as arrived late from watching Wimbledon. Our room was a decent size, very clean had a good air con system which we needed as it was quite hot.The room overlooked other rooms on a courtyard style so wasn't noisy. Bathroom also good with comp toiletries. Would defo stay again (providing could get same good deal on price). Couldn't give it full marks as didn't eat or use facilities.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank minianni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ebi P, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, 29 June 2014
Dear minianni,

Thank you for sharing your review with us all.

I am pleased that you enjoyed your both your time at Wimbledon and with us.

We look forward to welcoming you back soon.

Kind regards,

Ebi Patani
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
somerset
Level Contributor
99 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 26 June 2014

Great comfortable bed but the room looked over a courtyard. It should have been light and airy but there seemed to be a wooden cover over the courtyard. It was so dark that even sittig in the window it was too dark to read!

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank jq002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaciejHille, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, 29 June 2014
Dear Guest,

Thank you for sharing your thoughts on TripAdvisor.

We have a choice of inward- and outward-facing rooms, I suggest you mention your preference to Reception next time you are checking in, and they will allocate accordingly, if available.

I hope we will get the chance to welcome you again at one of our London properties some time soon!

Yours sincerely,

Maciej Hille,
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Savannah, Georgia, United States
Level Contributor
70 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 25 June 2014

The location is great for exploring Central London on foot. Just across the street from the Thames
River walk, bridges to the other side and Vauxhall Underground station. Great place for breakfast just down the street and nice pub a block away. The hotel is pretty typical of high-rise corporate business hotel. Room wasn't huge but nicely furnished. Only real problem is all the construction next door but that will change once it's finished. Rooms with river view available but watch that you don't get one on the back side facing train tracks unless you love trains! Good news is that trains are almost silent. Walking along the river there are fun food trucks and floating barge bars and street entertainers along the way.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Constance G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaciejHille, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, 29 June 2014
Dear Constance,

Thank you for sharing your feedback, this is much appreciated.

I was delighted to read that you had a good stay with us - and indeed we are perfectly located for most London attractions. Also, we work closely with our neighbours to ensure that disruption is minimised at all times.

We shall look forward to your future visits!

Yours sincerely,

Maciej Hille
Senior Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, England, United Kingdom
Level Contributor
141 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
3 of 5 bubbles Reviewed 25 June 2014

This hotel seems to be wanting to model itself on Mandarin Oriental Hotels. The decor, music and style are very similar but unfortunately its been done on a budget.....

We stayed for 2 nights and our first room overlooked a building site and 6 busy train tracks. It took ann hour for us to realise that the room was WAY too noisy for us to sleep in and so we asked to be moved. The alternate room had a view of the Houses of Parliament over the Thames but again there's a building site. The hotel has active and very noisy building sites on 2 sides. Our building site were driving pilings which started at 7.30.......

Breakfast was a severe disappointment. It's very premier inn style in quality. Not cooked fresh but kept warm under lights. In a hotel that aspires to high end customers this needs to be changed. A breakfast cooked fresh to order would make all the diference.

All in all our stay was ok.....just ok. Staff were efficient and helpful. The hotel and rooms were clean and tidy. The buildings sites and the poor breakfast caused me to mark the place down.

Room Tip: avoid the railways.....they run nearly ALL night!
See more room tips
  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaciejHille, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, 29 June 2014
Dear Steve,

Thank you for taking the time to review Riverbank online.

Please rest assured that your feedback is heard - I have shared your breakfast-related comments with our F&B Manager. We are also working closely with the developer next door to make sure that any disruption is minimised.

We should hope to see you again at one of our London properties very soon.

Yours sincerely,

Maciej Hille
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon, United States
Level Contributor
342 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
4 of 5 bubbles Reviewed 25 June 2014

A nice location - just outside of Westminster in the Lambeth Road area - with European hotel accommodations and convenience to the Tube.

I was in London for a business trip and stayed two nights. The rooms overlooking the Thames are very pleasant. The construction next door was only problematic during the day - but I was not there, so it was little concern.

The hotel is well maintained and a part of the "Club Carlson" chain of hotels. My one complaint, the attention to detail is just not there. One morning while preparing to leave the hotel for a full day of meetings, I was quickly shaving and suddenly the glass shelf in my bathroom fell from its brackets. The fall caused a glass on the shelf to fall to the ground and shatter. I used one of the towels to "sweep" up the glass. I then stopped by the front desk to alert them so that housekeeping would not get injured in cleaning the bathroom.

Later that night when I return to the room, I found shards of glass still on the floor. Not terrible, but not great.

All-in-all, the Park Plaza Riverbank is a perfectly acceptable hotel. The room rate includes breakfast - but I can't say I ate the meal so I have no comment. For the business traveler conducting meetings in the south London area - it is a good bet (as you are just around the corner from the Vauxhall Tube station and the Lambeth North station.

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Wayne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ebi P, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, 3 July 2014
Dear Wayne C,

Thank you for posting your review for us all.

I am pleased to have read your post and that you enjoyed your stay with us. I have shared your experience with our Housekeeping Department so that so such issue that you mentioned with the glass does not happen again.

Feel free to message me on your return visit.

Kind regards,

Ebi Patani
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maitland, Australia
Level Contributor
126 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 bubbles Reviewed 25 June 2014

We had 4 lovely days here in June. The rooms were roomy and the bathroom facilities were adequate to our needs. The staff were friendly and helpful. The concierge staff were particularly helpful in booking tours. It was very hot in London at the time, and being Australian I never thought I would complain about the heat but our room was stifling, and we realized the aircon was not working and wondered if that was the best it could do. But after 2 days I mentioned it to the girl on reception and next time we walked in it was fixed. This really impressed me and we had a much better sleep after that.
Locality wise, this hotel was wonderful : sitting out the front we could see the Houses of Parliament across the river, and as we walked along the Embankment the crowd thinned and we found ourselves in a quieter, less frenetic spot. There was no view from the room, but I paid a budget price for the room and I was there to be IN London, so that didn’t matter.
We didn’t eat in the restaurant. The menu was a little confusing and we were too tired after touring to be fussy about our meals and there was a good pub up the road which served more down to earth food.
Overall we enjoyed our stay here. Thank you.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank valjeanery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ebi P, Guest Relations Manager at Park Plaza London Riverbank, responded to this review, 3 July 2014
Dear valjeanery,

I would like to thank you for taking the time to share your review with us all.

Thank you for such a wonderful review, we are glad you enjoyed your time with us and in London.

We look forward to welcoming you back very soon.

Kind regards,

Ebi Patani
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Plaza London Riverbank

Property: Park Plaza London Riverbank
Address: 18 Albert Embankment, London SE1 7DP, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#272 Business Hotel in London
#276 Luxury Hotel in London
#281 Romantic Hotel in London
#314 Family Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Park Plaza London Riverbank 4*
Number of rooms: 489
Official Description (provided by the hotel):
Overlooking Millbank and the Houses of Parliament in the heart of the city, Park Plaza London Riverbank offers stunning four-star deluxe accommodation for corporate and leisure travellers. The hotel is within easy reach of both London Waterloo and Vauxhall railway stations as well as Westminster Underground. Following a spectacular renovation, Park Plaza London Riverbank now offers 489 sumptuous guest rooms, including Superior Rooms, Executive Rooms and Suites, some with stunning river views. The modern fitness suite is open 24 hours a day and features a range of cardio and weight equipment. Located on the first floor, Chino Latino(R) Restaurant & Bar, the Lounge and a fresh new Sushi Bar offer tantalising cuisine with beautiful 180-degree panoramic views of the River Thames and the Houses of Parliament. ... more   less 
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London

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