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Park Plaza London Riverbank
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Reviews (5,913)
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2,366
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All reviewsvauxhall tube stationchino latinolondon eyealbert embankmentriver viewbig benbuilding workvictoria lineroom serviceexecutive roomminute walksouth bankmini baran upgradebooked this hotelmodern hotelstayed for one night
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3,542 - 3,547 of 5,913 reviews
Reviewed 27 June 2014

We stayed for 6 nights in June. The room was very comfortable. Our room had a wonderful view of the Houses of Parliament, Big Ben and the River Thames.....if you looked straight across. If you looked down, well.....there was a building site. So we only looked across and were quite pleased.
We were celebrating our anniversary and were happy to find a bottle of wine waiting for us when we arrived. The staff and concierge were very nice and helpful. The beds were comfy. The bathroom was clean and modern with lots of room for our stuff. We had free wifi and the air conditioner was in good working order. The location of the hotel is very good with a short walk to Vauxhall station. Breakfast on the river is close by as well. If you like to walk as we do, Westminster bridge is not far. One day we walked back to the hotel from Buckingham Palace. There is a small grocery almost next door to the hotel which was nice for snacks. This hotel certainly has my recommendation.

  • Stayed: June 2014, travelled as a couple
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Thank FloridaPatsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ebi P, Guest Relations Manager at Park Plaza London Riverbank, responded to this reviewResponded 2 July 2014

Dear FloridaPatsy,

Thank you for taking the time to share your review with us all.

I am thrilled that you enjoyed your time with us and in London.

We look forward to welcoming you back for another 6 nights very soon.

Kind regards,

Ebi Patani
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2014

Only stayed the one night and didn't get to see the facilities as arrived late from watching Wimbledon. Our room was a decent size, very clean had a good air con system which we needed as it was quite hot.The room overlooked other rooms on a courtyard style so wasn't noisy. Bathroom also good with comp toiletries. Would defo stay again (providing could get same good deal on price). Couldn't give it full marks as didn't eat or use facilities.

  • Stayed: June 2014, travelled with family
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1  Thank minianni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ebi P, Guest Relations Manager at Park Plaza London Riverbank, responded to this reviewResponded 29 June 2014

Dear minianni,

Thank you for sharing your review with us all.

I am pleased that you enjoyed your both your time at Wimbledon and with us.

We look forward to welcoming you back soon.

Kind regards,

Ebi Patani
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2014

Great comfortable bed but the room looked over a courtyard. It should have been light and airy but there seemed to be a wooden cover over the courtyard. It was so dark that even sittig in the window it was too dark to read!

  • Stayed: June 2014, travelled on business
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1  Thank jq002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaciejHille, Guest Relations Manager at Park Plaza London Riverbank, responded to this reviewResponded 29 June 2014

Dear Guest,

Thank you for sharing your thoughts on TripAdvisor.

We have a choice of inward- and outward-facing rooms, I suggest you mention your preference to Reception next time you are checking in, and they will allocate accordingly, if available.

I hope we will get the chance to welcome you again at one of our London properties some time soon!

Yours sincerely,

Maciej Hille,
Senior Guest Relations Manager

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Reviewed 25 June 2014

The location is great for exploring Central London on foot. Just across the street from the Thames
River walk, bridges to the other side and Vauxhall Underground station. Great place for breakfast just down the street and nice pub a block away. The hotel is pretty typical of high-rise corporate business hotel. Room wasn't huge but nicely furnished. Only real problem is all the construction next door but that will change once it's finished. Rooms with river view available but watch that you don't get one on the back side facing train tracks unless you love trains! Good news is that trains are almost silent. Walking along the river there are fun food trucks and floating barge bars and street entertainers along the way.

  • Stayed: June 2014, travelled as a couple
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Thank Constance G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaciejHille, Guest Relations Manager at Park Plaza London Riverbank, responded to this reviewResponded 29 June 2014

Dear Constance,

Thank you for sharing your feedback, this is much appreciated.

I was delighted to read that you had a good stay with us - and indeed we are perfectly located for most London attractions. Also, we work closely with our neighbours to ensure that disruption is minimised at all times.

We shall look forward to your future visits!

Yours sincerely,

Maciej Hille
Senior Guest Relations Manager

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Reviewed 25 June 2014

This hotel seems to be wanting to model itself on Mandarin Oriental Hotels. The decor, music and style are very similar but unfortunately its been done on a budget.....

We stayed for 2 nights and our first room overlooked a building site and 6 busy train tracks. It took ann hour for us to realise that the room was WAY too noisy for us to sleep in and so we asked to be moved. The alternate room had a view of the Houses of Parliament over the Thames but again there's a building site. The hotel has active and very noisy building sites on 2 sides. Our building site were driving pilings which started at 7.30.......

Breakfast was a severe disappointment. It's very premier inn style in quality. Not cooked fresh but kept warm under lights. In a hotel that aspires to high end customers this needs to be changed. A breakfast cooked fresh to order would make all the diference.

All in all our stay was ok.....just ok. Staff were efficient and helpful. The hotel and rooms were clean and tidy. The buildings sites and the poor breakfast caused me to mark the place down.

Room Tip: avoid the railways.....they run nearly ALL night!
  • Stayed: June 2014, travelled on business
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Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaciejHille, Guest Relations Manager at Park Plaza London Riverbank, responded to this reviewResponded 29 June 2014

Dear Steve,

Thank you for taking the time to review Riverbank online.

Please rest assured that your feedback is heard - I have shared your breakfast-related comments with our F&B Manager. We are also working closely with the developer next door to make sure that any disruption is minimised.

We should hope to see you again at one of our London properties very soon.

Yours sincerely,

Maciej Hille
Senior Guest Relations Manager

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