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“Clean, quiet and good location”

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Premier Inn London Bank (Tower) Hotel
Ranked #112 of 1,063 Hotels in London
Certificate of Excellence
Polegate, East Sussex
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Clean, quiet and good location”
Reviewed 1 February 2014

Best Premier Inn I've been to. It was lovely and clean, very quiet and staff were excellent, very attentive from the moment we walked in. Made to feel very welcome and nothing was too much trouble. Room had great plasma TV. Used the Restaurant for evening meal which was fabulous, best home-made steak burger I've had in a long while. Had a great range for breakfast which was hot and plentiful. Was attending exhibition at Billingsgate so location was perfect, also noticed it was great location for London tour so will probably return at some stage. My only quibble was that the pillows were of a fibre that made me too hot, everything else was comfortable and cosy.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Sue O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lina B, Reception Team Leader at Premier Inn London Bank (Tower) Hotel, responded to this review, 17 February 2014
Dear Sue O,

Thank you for taking the time to respond to Trip Advisor with regards to your stay at Premier Inn London City Monument.

I am pleased to hear that our Premier Inn was the best you've stayed in. It's great to know you've found our rooms comfortable and our team friendly and helpfull. We aim to provide Brilliant Nights Stay to all of our guests and it's wonderful that we kept our promise this time too!

Thank you for your feedback in regards to our pillows, it's something we could look in to in the future.

We look forward in welcoming you back

Kind Regards
Lina
Reception Team Leader
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Traveller tips help you choose the right room.   Room tips (160)
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English first
London, United Kingdom
1 review
Reviewed 31 January 2014

Stayed for one night and was very impressed with the friendly and helpful staff along with the clean and very comfortable room. Last time I stayed in a City hotel (not Premier Inn!) I was kept awake for hours by the tube trains rumbling under the hotel, so was particularly looking for a quiet location and this is definitely it, despite it being close to and convenient for Monument Tube. I wouldn't hesitate to recommend this hotel and would particularly like to thank Julian, Jo and Nathaniel for excellent customer service.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joanne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lina B, Reception Team Leader at Premier Inn London Bank (Tower) Hotel, responded to this review, 17 February 2014
Dear Joanne T,

Thank you for taking the time to respond to Trip Advisor with regards to your stay at Premier Inn London City Monument.

I am pleased that you experienced a great stay with us, and found the room very clean as well as the location of perfect use to you. At Premier Inn our aim is to deliver great service to every guest who stays with us so it is a pleasure to hear that you found our staff very friendly and helpfull. Will pass your comments to the team, especially to Nathaniel, Jo & Julian.

We look forward in welcoming you back

Kind Regards
Lina
Reception Team Leader
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Northwich, United Kingdom
Level Contributor
197 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 29 January 2014

I really like staying here ( 3 days a week with work )
Hotel staff are really friendly and polite always keen to go the extra mile
Restaurant and bar are tip top - good selection of food - beers wines spirits
Rooms are a good size for Central London -
Plazma TV has 50+ channels
Bathroom has bath & shower

One complaint sort out the mobile phone reception - and can complimentary wifi be extended ie for 1 hour not 30 mins

Room Tip: 3 mins from Monument Tube - 5 mins from Tower hill - 6 mins from bank Re phone reception issue - a...
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Markallaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lina B, Reception Team Leader at Premier Inn London Bank (Tower) Hotel, responded to this review, 17 February 2014
Dear Markallaa,

Thank you for your review of our hotel. It's great to hear you find our team friendly & ready to go extra mile for every guest. This is what we strive at Premier Inn Monument, which is to provide all our guest's with world class service and a brilliant night's sleep.

Thank you for your feedback regarding the Wi-fi, which definitely will be taken in to consideration. In regards of poor network, signal is stronger on the upper floors so please do not hesitate to contact us so we could arrange room for you higher up.

Looking forward to see you again soon.

Kind Regards
Lina
Reception Team Leader
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Glasgow
2 reviews
Reviewed 28 January 2014

weekend break to london to celebrate daughters 21st and take in a show,couldnt have asked for better location 5 minutes walk to tower of london 20 minutes walk to tate gallery and st pauls.,and 3 minutes walk to nearest tube.Staff all extremely helpful and could not have made us feel more welcome even though we arrived at 0930hrs they arranged for luggage to be stored and fast tracked our rooms.would highly recommend this hotel if you are planning trip to london as rooms very clean and everything you could need and breakfast was excellent all in a very enjoyable stay.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Fiona G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lina B, Reception Team Leader at Premier Inn London Bank (Tower) Hotel, responded to this review, 12 February 2014
Dear Fiona,

Thank you for your 5 star review and taking the time to provide us with your feedback. I will pass on your fantastic comments to the team who will be absolutely delighted you mentioned their welcome and excellent service.

We strive to ensure each guest has a great experience at our Premier Inn and it is great to hear that we succeeded during your stay.

We hope to welcome you back again soon.

Kind Regards

Lina
Reception Team Leader
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lowestoft, United Kingdom
Level Contributor
84 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 28 January 2014

Well, Premier Inn are now starting to get a very good reputation and this hotel does not let them down. A new hotel and everything was perfect nothing can be faulted with the stay. The rooms perfect (the beds so high off the ground you nearly needed a step ladder to get into bed) and the breakfast was a buffet breakfast and for the price was very good value for money. We also had our children with us and they ate for free. The check-in/out process was faultless and we even left our cases at the hotel after check out so we didnt need to take them ith us for the rest of the day.
Well done Premier Inn

  • Stayed January 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monument2014, Manager at Premier Inn London Bank (Tower) Hotel, responded to this review, 31 January 2014
Dear Richard,

Thank you for taking the time to write such encouraging comments not only about our hotel at Monument but also about the Premier Inn brand. There is nothing that pleases us more than to know our guests had a great experience with us and that we are giving you a stay to remember.

We are also so pleased that you got to experience our fantastic new beds at Premier Inn and that you enjoyed your sleep! As a fairly new hotel, we are always happy to hear our guests comments and we look forward to when you visit us again.

Kind regards,

Mark
Administrator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 27 January 2014

Before staying here over the weekend, I'd previously stayed in a Marriott in Paris that was 3 times the price, and the premier inn wins hands down on all fronts. As usual, the hotel and room was spotless with just enough of everything you may need to use it as a base to explore the city - i.e. tea making stuff in the rooms, decent sized bathroom, hairdyer, really comfortable beds - definitely had the best night sleep there in over a week!

The staff were also great, which I always find the case at a premier inn, I'd particularly like to mention Sandra who was managing the breakfast service almost single handedly on Saturday morning, she was great! They also helped with check in and trying to find taxis etc.

The breakfast is great value, and so is the bar. There's plenty of places open nearby if you don't fancy either of those, and as an ex Londoner I can vouch for the fantastic location of this hotel. Bank is about a 7 min walk connecting you with most tube lines through London, you're 5 mins from Borough market and London Bridge, and probably about a 20 min walk from Spitalfields market and the start of Shoreditch for clubs etc.

  • Stayed January 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hb77London_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monument2014, Manager at Premier Inn London Bank (Tower) Hotel, responded to this review, 31 January 2014
Dear hb77_London_UK,

Thank you so much for your great comments about your stay with us. Our team are always hoping to do everything they can to make sure a guest has a memorable stay and it is always brilliant for our teams to know when they are doing a great job.

We are glad to have especially given you the best night's sleep in a week, as we always put comfort and great service at the heart of what we do, and that is indeed spectacular praise. We are also glad that the hotel is so well situated, not only for business guests who work in the financial centre but also the many people who stay for a night out or to catch some of London's famous landmarks.

We hope it won't be too long before we get to welcome you back.

Kind regards,

Mark
Administrator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 27 January 2014

The hotel was quiet, warm and welcoming. My room was larger than I'd normally expect for this price bracket in London and was spotlessly clean. All of the staff were pleasant and helpful. I dined well in the basement restaurant. And what a great night's sleep without the noise of other London hotels. I'm not sure what else they could have done. This hotel was excellent and I'll definitely return.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monument2014, Manager at Premier Inn London Bank (Tower) Hotel, responded to this review, 31 January 2014
Hi James,

Thank you so much for taking the time to place your comments. We are always pleased to hear that a guest has had a great stay with us and the team are always happy to get direct feedback about guests' experiences in our hotel and reataurant. We hope to welcome you back on a return visit very soon and please do give us a call if you require anything prior to arrival when you book with us again.

Kind regards,

Mark
Administrator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Bank (Tower) Hotel

Property: Premier Inn London Bank (Tower) Hotel
Address: 20 St. Mary At Hill, London EC3R 8EE, England
Region: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #112 of 1,063 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Premier Inn London Bank (Tower) Hotel 3*
Number of rooms: 184
Official Description (provided by the hotel):
The newly opened Premier Inn London Bank (Tower) is conveniently located near the City's financial district and 5 minutes walk to Monument/Bank underground station, St Paul's Cathedral, Barbican Centre and Tower of London are all nearby which makes the Premier Inn London city (Monument) perfect for both leisure and business travellers. ... more   less 

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