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“Great Hotel, Great Location!”

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Premier Inn London Bank (Tower) Hotel
Ranked #112 of 1,089 Hotels in London
Certificate of Excellence
Montreal, Quebec
2 reviews
“Great Hotel, Great Location!”
5 of 5 bubbles Reviewed 4 August 2014

Only a few blocks from Monument Station! We were pleasantly surprised by the clean room, very comfortable large double bed and very helpful staff. Will be staying here again on our next trip to London.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danielle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisi S, Manager at Premier Inn London Bank (Tower) Hotel, responded to this review, 8 August 2014
We are glad you found our location was a good position for attending all the famous London landmarks and we really hope that when you come to the capital again next time you will choose London Bank (Tower).

Once again thank you for your great feedback, our team and management are always really thrilled to know that we made our guests feel brilliant!

See you again soon.

Kind regards,

Lisi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,747 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (155)
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English first
Manchester, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 4 August 2014

We've just arrived back from a short stay in London and this was by far the best experience I've ever had. The hotel was in a brilliant location and the staff were really fantastic. The hotel is relative new so spotless clean. From the moment we arrived we just had a great reception by all the staff. The rooms are very comfortable and the breakfast was delicious. We will most definately be staying here again.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emma C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisi S, Manager at Premier Inn London Bank (Tower) Hotel, responded to this review, 8 August 2014
We are glad you found our location was a good position for attending all the famous London landmarks and we really hope that when you come to the capital again next time you will choose London Bank (Tower).

Once again thank you for your great feedback, our team and management are always really thrilled to know that we made our guests feel brilliant!

See you again soon.

Kind regards,

Lisi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bradford, United Kingdom
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 4 August 2014

Surprisingly quiet room considering its central location. Ideal for Tower of London and easy walking distance to Shard and Borough Market. Busy at breakfast but staff did a great job keeping tables cleared and food restocked.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JE15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisi S, Manager at Premier Inn London Bank (Tower) Hotel, responded to this review, 8 August 2014
Thank you for taking the time and trouble to share your fantastic comments on Trip Advisor. We are really pleased that your stay was a pleasant one. Many guests are pleasantly surprised to find that although we are in the very heart of the City of London and the financial centre, that our rooms and location here are quiet and peaceful and well appointed with 40” TV screens and new specialised Hypnos beds.

It’s also fantastic to hear that our team looked after you and ensured your stay was a good one.

We hope to se you back in London for another stay soon.

Kind regards,

Lisi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stirling, United Kingdom
1 review
5 of 5 bubbles Reviewed 3 August 2014

Fabulous hotel, very clean, friendly happy staff and recently opened in Nov 2013. Great location tube less than 5minutes way to Monument station, high street supermarkets/shops 120/150yards away. Turn left out of hotel then left again 7/10minute walk to the Tower of London and hop on hop off buses. So hot when we stayed so A/C was a blessing. The staff are fantastic first rate service and always with a smile. Breakfast fantastic and dinner just as good lots of choice, fab for children. Nice touch of 30minutes free wifi a day. What great staff you have Elliot and a credit to Premier Inn and I would definitely stay with you again.

Room Tip: If booking a family room request a corner room as I was told they are bigger.
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Ken S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisi S, Manager at Premier Inn London Bank (Tower) Hotel, responded to this review, 8 August 2014
Thank you for taking time to post your feedback on Trip Advisor. The team are always very pleased to know that we did all we could to make your stay a comfortable one and hopefully make guests feel great and relaxed after a good night's sleep.

Your feedback was passed on to Elliott and the team and they are thriled that you had a great experience with us.

Kind regards,

Lisi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 3 August 2014

I agree wholeheartedly with many of the comments made in the other reviews. You do get a great nights sleep and the staff seem genuinely pleased to help you in any way they can but for us at least, the 'breakfast experience' marred what was, in all other respects, a wonderful stay. At peak times, they appeared woefully understaffed. Tables could not be cleared/set up quickly enough to cope with demand and although the staff have to be applauded for their efforts, the whole thing was rather shambolic. In the food area, it was a similar scenario. Food for both the continental breakfasts and the hot meals could not be replenished quickly enough. Staff were stressed and under pressure and it showed. Would I have the breakfast package again? Probably not, at least not here. And that's a shame.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank europa320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisi S, Manager at Premier Inn London Bank (Tower) Hotel, responded to this review, 8 August 2014
Thank you for taking the time to feed back to us on your experience at our hotel.

We are very disappointed that your breakfast experience did not meet the expectation of the service you deserved. We can assure you that your feedback is valuable to us to progress and improve and we will be following up with the management team to ensure that we have the restaurant appropriately appointed for our guests.

We hope you will be happy to stay here again on a future occasion.

If you wish to discuss the issue any further, please feel free to contact us on 0871 527 9452.

Kind regards,

Lisi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, England, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 31 July 2014

Excellent location, brilliant staff, we were able to leave our luggage on the day of arrival and leaving. Modern, clean and larger than expected room. Walking distance to Tower and shard just across Tower bridge. Lovely breakfast. The room didn't have a very good view (inner courtyard full of bins) but it was quiet and we got a great nights sleep.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephanie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisi S, Manager at Premier Inn London Bank (Tower) Hotel, responded to this review, 8 August 2014
Thank you for taking the time to review your stay with us at London Bank (Tower) Premier Inn, and we are thrilled that your stay was enjoyable. Our staff take great pride in putting our guests at the heart of everything we do and our team are always very encouraged when a guest has left their stay feeling brilliant. Your feedback is of great value to us all.

We hope to welcome you back to Monument in the future and thank you again for posting such great comments. In regards to your view, if you book with us again in future, please call the site and we will be happy to allocate you with a vview of the local landmarks.

Kind regards,

Lisi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex, United Kingdom
1 review
5 of 5 bubbles Reviewed 31 July 2014

best hotel we have stayed in and even out did the 5 star ones we have used. breakfast great, rooms fantastic and no noise or issues, excellent location for sight seeing. The staff were amazig and went beyond their duties at all times, so friendly and nothing was too much trouble. A credit to Premier Inns and will be our first choice everytime in London

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 979ChristineD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisi S, Manager at Premier Inn London Bank (Tower) Hotel, responded to this review, 8 August 2014
Thank you for taking time to post your feedback on Trip Advisor. The team are always very pleased to know that we did all we could to make your stay a comfortable one and hopefully make guests feel great and relaxed after a good night's sleep.

We are so pleased that your stay was a great experience and are proud to make sure our guests feel brilliant about their experience with us.

We hope it won't be long before we welcome you on your return to London Bank.

Kind regards,

Lisi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Bank (Tower) Hotel

Property: Premier Inn London Bank (Tower) Hotel
Address: 20 St. Mary At Hill, London EC3R 8EE, England
Region: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #112 of 1,089 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Premier Inn London Bank (Tower) Hotel 3*
Number of rooms: 184
Official Description (provided by the hotel):
The newly opened Premier Inn London Bank (Tower) is conveniently located near the City's financial district and 5 minutes walk to Monument/Bank underground station, St Paul's Cathedral, Barbican Centre and Tower of London are all nearby which makes the Premier Inn London city (Monument) perfect for both leisure and business travellers. ... more   less 
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