Just had the worst experience at Byron Hammersmith (1 July 2014).
Staff ignored me when I went in, then eventually gave me a dirty table. I ordered a burger and shake, and when the burger came I asked if the waitress could clean the table. She asked me to hold my plate up then sprayed the table with cleaning fluid right in front of me. Then another waiter brought the shake and said ‘enjoy my friend’ sarcastically. The same waitress laughed out loud, and when I looked at the straw it was clearly dirty. I decided not to risk eating or drinking anything, and told the waitress that I was going to leave. She just said ‘do whatever you want’. When I started to leave the male waiter ran after me and said I had to pay for the shake because I had drunk half of it. I went back and asked to see the shake, and when he looked at it we could both see that I hadn’t drunk any. He said ‘just go!’.
I eat at Byron a lot, and have never experienced such rude, unpleasant service and unsanitary conditions. Won’t be going back there in a hurry!
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