The staff are incredibly rude, drinks that should be fizzy are flat, and there is no toilet roll in the loos.
We ordered some Diet Cokes from a bearded member of staff upstairs, took them back to our seats and realised they were flat. So we took them back and told the barman, but he said "you're not having a refund" and so we asked to speak to the manager. He used his walkie-talkie to speak to the manager, and then we had to ask him to call a manager again as nobody had turned up 5 minutes later. Eventually, a manager appeared and told the barman to give us a refund. However, during this 5-minute wait, the barman had told us that "this is how we serve the drinks here" (flat??) despite numerous other customers at the bar trying the drink and telling him it was flat. Also, we had a chat with a few other patrons who told us that the same had happened the day earlier and that there were problems with the carbonated beverages. The barman was incredibly rude to us, treating us like lying scum of the earth. All we wanted was for the gas to be changed so we could have a fizzy drink, but instead of dealing with it simply, we were made to feel stupid. We were refunded angrily in the end, with the barman in question slamming our money down on the bar. Why the attitude?
Oh, and there's no toilet roll in the loos so do your number twos before you arrive.
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