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“Avoid it for the next couple of months”

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Ibis London City-Shoreditch
Ranked #331 of 1,067 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
Sousse, Tunisia
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Avoid it for the next couple of months”
Reviewed 31 January 2014

I am a regular customar of this hotel because it is in the heart of the City where I often have business meetings. This year I was disappointed because the reception area was closed for renewal and a tiny reception was installed in the restaurant which was not practical at all, not to mention the disturbance caused by the work going on where you wake up on the sound of drilling and other noises.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank frequentraveller39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terence B, General Manager at Ibis London City-Shoreditch, responded to this review, 4 February 2014
Dear Guest,
Thank you for your feedback received following your recent stay at Ibis London City Hotel. I have now had the opportunity to investigate the matter with Terence Beach, General Manager of the hotel and I apologize for any discomfort or inconvenience caused by the hotel refurbishment. Please be assured that the comfort of our guests is of utmost importance and I am sorry for the shortfall in care which you feel you received. While the refurbishment work is necessary, it is intended for there to be minimal impact on guests and I regret this was not your experience.

Thank you once again for your feedback, which is invaluable in our efforts to assess and continually improve upon the quality of our service. I hope we will have the pleasure of welcoming you back to Ibis and better meeting your expectations in the future.

Kind regards,
Irena Hoch
Human Resources & Administration Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Munich, Germany
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 January 2014

Best Value for Money for sure! Most of London's hotels are not that great for how much you pay! You are on the safe side with this hotel! It's right next to the tube stations and in a cute neighborhood with lots of pubs and restaurants. It's clean and breakfast is amazing!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
3 Thank sarahHI808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terence B, General Manager at Ibis London City-Shoreditch, responded to this review, 27 January 2014
Dear Guest,
Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon.

Kind regards,
Irena Hoch
Human Resources & Administration Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lisbon
Level Contributor
80 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 14 January 2014

As far as Ibis is concerned, it became through the years one of my favourite places to stay: one knows what to count on, what kind of services, and above all else, the ibis are usually pratical, functional, comfortable, clean hotels. Ibis City had one great quality: it is bang in the centre of London, a 10 minute subway ride from the centre, and about 6 minutes from the Tower of London. The staff were helpful and hospitable, the rooms clean, and breakfast was ok for that kind of hotel: at least one eats as much as possible from a varied buffet, but it could be (some other Ibis are even more varied) a bit more varied, especially as cheeses are concerned. Anyway, it was ok. There were two minor faults: our first room's door did not open and we had to change, and the wireless worked slowly in some places. We were lucky to change rooms, and everything worked perfectly from then on. On our last day, we checked out at 4.30 am, and a smaller breakfast was provided, at no cost (we were invited). It provided for a nice experience and stay.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank nando2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terence B, General Manager at Ibis London City-Shoreditch, responded to this review, 31 January 2014
Dear Guest,
I would like to thank you very much for having taken the time to leave such a detailed review about your stay in our hotel. Thank you for your positive feedback about room cleanliness and the friendliness of our staff. I am glad that the location was convenient for you. I have noted your comments about the need to change room and slow wireless and I can assure you that this has since been addressed.
We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the ibis London City and provide you with a genuine hassle-free experience.

Kind regards,
Irena Hoch
Human Resources & Administration Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lisbon, Portugal
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 January 2014

very near to underground station (zone 1, near tower bridge)
clean and quite room (with hairdryer, eletric kettle plus free tea and coffe). if you're not from UK take your voltage adaptor
good accommodations
recent building
nice staff

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terence B, General Manager at Ibis London City-Shoreditch, responded to this review, 27 January 2014
Dear Guest,
Thank you for your review. I am glad you had a good stay with us. See you on your next trip hopefully!

Kind Regards,
Irena Hoch
Human Resources & Administration Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis London City-Shoreditch

Property: Ibis London City-Shoreditch
Address: 5 Commercial Street, London E1 6BF, England
Phone Number:
Region: United Kingdom > England > London > Whitechapel , East End / East London
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#47 Green Hotel in London
#219 Romantic Hotel in London
#265 Family Hotel in London
#315 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Ibis London City-Shoreditch 3*
Number of rooms: 348
Official Description (provided by the hotel):
The Ibis London City is ideal for tourist or business stays. Located in the centre of London's financial district, 20 m from Aldgate East station, it is a few steps from Liverpool St, the Tower of London and the celebrated Tower Bridge. It has 348 rooms,including 19 accessible rooms. The hotel has a restaurant and also a bar offering snacks 24 hours, 7 days. The hotel offers Free Wifi throughout. Public undercover parking close by. ... more   less 
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Also Known As:
Ibis London City Hotel London
Accor London City

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