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“Great location and good price”

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Ibis London City-Shoreditch
Ranked #329 of 1,063 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
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3,828 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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UK
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 February 2014 via mobile

I have stayed here perhaps 50 or 60 times in recent years and rate it very highly. Despite sitting in a different (lower) price band to most hotels in the area it provides a professional and genuinely friendly service in perfectly good rooms, right by the financial district.

The rooms may be basic compared to some, but are always spotlessly clean (personally, I like the all white bathroom "pods" - compare very favourably with the dirty grouting and mould found in many other, more expensive, hotels. The food and drink are adequate if you don't fancy a short walk to Brick Lane or the City. And the staff - always pleasant and helpful.

Recommended!

Stayed January 2014, travelled on business
Helpful?
5 Thank Monksfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terence B, General Manager at Ibis London City-Shoreditch, responded to this review, 5 February 2014
Dear Guest,
We very much appreciate your comments regarding your stay at Ibis London City. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope to welcome you back soon!

Kind Regards,
Irena Hoch
Human Resources & Administration Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sousse, Tunisia
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 31 January 2014

I am a regular customar of this hotel because it is in the heart of the City where I often have business meetings. This year I was disappointed because the reception area was closed for renewal and a tiny reception was installed in the restaurant which was not practical at all, not to mention the disturbance caused by the work going on where you wake up on the sound of drilling and other noises.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank frequentraveller39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terence B, General Manager at Ibis London City-Shoreditch, responded to this review, 4 February 2014
Dear Guest,
Thank you for your feedback received following your recent stay at Ibis London City Hotel. I have now had the opportunity to investigate the matter with Terence Beach, General Manager of the hotel and I apologize for any discomfort or inconvenience caused by the hotel refurbishment. Please be assured that the comfort of our guests is of utmost importance and I am sorry for the shortfall in care which you feel you received. While the refurbishment work is necessary, it is intended for there to be minimal impact on guests and I regret this was not your experience.

Thank you once again for your feedback, which is invaluable in our efforts to assess and continually improve upon the quality of our service. I hope we will have the pleasure of welcoming you back to Ibis and better meeting your expectations in the future.

Kind regards,
Irena Hoch
Human Resources & Administration Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis London City-Shoreditch

Property: Ibis London City-Shoreditch
Address: 5 Commercial Street, London E1 6BF, England
Phone Number:
Region: United Kingdom > England > London > Whitechapel , East End / East London
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#46 Green Hotel in London
#219 Romantic Hotel in London
#265 Family Hotel in London
#315 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Ibis London City-Shoreditch 3*
Number of rooms: 348
Official Description (provided by the hotel):
The Ibis London City is ideal for tourist or business stays. Located in the centre of London's financial district, 20 m from Aldgate East station, it is a few steps from Liverpool St, the Tower of London and the celebrated Tower Bridge. It has 348 rooms,including 19 accessible rooms. The hotel has a restaurant and also a bar offering snacks 24 hours, 7 days. The hotel offers Free Wifi throughout. Public undercover parking close by. ... more   less 
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Also Known As:
Ibis London City Hotel London
Accor London City

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