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Taj 51 Buckingham Gate Suites and Residences
Ranked #5 of 1,067 Hotels in London
Certificate of Excellence
Brisbane, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Extra helpful”
Reviewed 20 September 2012

I have booked for five nights at 51 buckingham gate because of the wonderful reviews on trip advisor. At the last minute I have asked to change my booking, the reservations staff have gone out of their way to accommodate myself and family on what is to be a very special occasion. If this quality of service is anything to go by I am looking forward to a wonderful holiday!

Stayed September 2012, travelled with family
Helpful?
Thank jtgc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (220)
Date | Rating
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English first
Richmond, Virginia
Level Contributor
4 reviews
3 hotel reviews
Reviewed 17 September 2012

These folks know how to treat their guests. They start making sure your visit is enjoyable before you even arrive, and then welcome you with smiles, knowledge and offers of any help you might need. A special thank you to butler, Iara Dias. She was especially warm, upbeat and gracious. Our suite was very comfortable, plenty of room and kept sparkling clean by an excellent housekeeping staff. Complementary cocktails in the library and elegant but relaxed breakfasts are a bonus. This is a tired traveler's refuge, simply a great place to stay in London!

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Penelope S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westchester County, New York
Level Contributor
46 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 13 September 2012

Our family of four stayed here in August 2012 (post-Olympics) for five nights as the beginning of a two week European trip. We booked a 2 bedroom suite in the Falconers building. The apartment was comfortable and well appointed, if a little compact. The service was excellent. We particularly enjoyed room service: efficient and tasty. The complimentary bottled sparkling and still waters were a nice touch. Housekeeping was excellent. Every request was responded to immediately and the concierges were great with arranging our transportation from Heathrow to the hotel, giving directions, etc. though we planned most of our touring our own. The location was perfect for touring: five minute walk to Buckingham Palace and a short walk to Westminster and not much further to the London Eye. The tube was also very convenient. The only real "con" was that the all in one washer/dryer was difficult to figure out how to operate and took forever to dry clothes. The architecture of the hotel buildings themselves are beautiful. We would definitely stay here again.

Stayed August 2012, travelled with family
Helpful?
1 Thank JessLCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
118 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 12 September 2012

Great service went out of their way to make our stay enjoyable! helped with a car rental restuarants late check out so we could see the changing of the guard! Everything went seamlessly the cocktails and appetizers from 6-8 was a real treat after a long day of site seeing!

Room Tip: We had a 2 bedroom 2 bath suite lots of room very enjoyable
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 1LoveItaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Araceli-London, Manager at Taj 51 Buckingham Gate Suites and Residences, responded to this review, 16 September 2012
Dear ILoveItaly,

Thank you very much for your wonderful review and for the descritption of your stay.

I am very happy to know that you enjoyed your suite and also to know that we were able to provide you with the flexibility you neede to make the best out of your time in London.

I sincerely hope you will return to 51 Buckingham Gate and to make sure that from a great experience your next stay with us is your greatest experience.

With many thanks and warm regards

Araceli Rius-Perez
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 10 September 2012 via mobile

I am currently traveling from Australia visiting London for a few days with my sister and 2 young daughters. From the moment we arrived (today- I am that impressed!) we were treated like royalty- I have had the privilege in staying at many 5 star hotels around the world with my kids and can attest not one hotel has greeted my children and I with such warmth and genuine hospitality - usually, no matter how much we pay- having young children gets u dirty looks at nice hotels.
The service has been the best I've ever encountered, we were upgraded on arrival, we had popcorn and movies brought to our room for the kids, room service food was some of the best food I've ever had in any fine restaurant, our dining table was formally set for us.
Also- my daughter had complained of a sore ear on Saturday and we were unable to see a doctor over the weekend in the small village we were staying at- so I emailed the concierge a day before our arrival to ask directions to the closest doctor surgery- they arranged a doctor to visit our hotel room within 2 hours of checking in, needless to say he was one of the most nicest doctors I have ever met, sure enough she had a ear infection, but hotel staff sorted that out too and within an hour after doctor had left the script was brought to us in our room!
I have always been a ritz devotee - but I can safely say that thus far, bucking ham gate 51 has been the best hotel I have ever visited and I will recommend it to all I know!

Stayed September 2012, travelled with family
Helpful?
4 Thank Charlie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Araceli-London, Manager at Taj 51 Buckingham Gate Suites and Residences, responded to this review, 16 September 2012
Dear CharlieC

Thank you very much for your amazing review and most of all for reviewing us on the first day of your stay. I am truly delighted to know that from the moment you arrived you felt looked after.

It was a great pleasure to have you, your sister and the girls staying with us and really happy that our doctor also influenced your experience of the services we offered you.

We love to have families staying with us and the large suites such as the one you enjoyed are just perfect to have a most comfortable stay and whenever you travel to a Taj Hotel be sure you young family will receive a wonderful welcome.

I thank you once again for your wonderful review and I very much hope to see you back at 51 Buckingham Gate very soon again.

Warmest regards and best wishes

Araceli Rius-Perez
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 September 2012

I absolutely loved our stay at This hotel. It's linked with the Crowne Plaza, so the concept is very much like the Waldorf Towers attached to the Waldorf Astoria in NYC.

The service was amazing. We emailed several times before arriving with concierge who set everything up so we could maximize our two nights in London. Alex and Nelson were awesome! They arranged a tour, babysitting, restaurant reservations, and special amenities for our kids.

The front desk manager and porter were so welcoming when we arrived. We had a beautiful fruit basket amenity and fresh flowers in our suite. Kids had their own slippers and robes.

The apartment was top of the line. It had an entry, two bedrooms, two bathrooms, living and dining and kitchen. Clean, fresh, marble bathrooms, top appliances, Molton Brown amenities, papers of our choice every morning. Breakfast was included (even via room service!). So much better than just getting adjoining rooms at a hotel and the same price!

It was so nice to come from a very long travel from Texas to such a nice home away from home.

Another point is location. A block away from Buckingham palace, nearby is Parliament, Westminster Abbey, Big Ben, and the Thames. The porter will get you a taxi anytime you want. I also recommend the airport transportation service, clean, efficient, and reasonably priced.

Thank you Taj for an experience that was well worth every penny!

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HaveKidsLuvTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Araceli-London, Manager at Taj 51 Buckingham Gate Suites and Residences, responded to this review, 16 September 2012
Dear HaveKidsLuvTravel,

Thank you very much for taking the time to write such wonderful review and I am truly happy to know that you and your family enjoyed your stay with us.

I am specially delighted to read that your great experience started even before you arrived at 51 Buckingham Gate and that the concierge team made all your arrangements in advance to freed your time to enjoy the city and that the serviced continued all the way through the time of your departure.

Booking a two bedroom suite whether in the Falconers or Minsters Townhouses is truly a great choice, why booking two hotel rooms and miss on a living room where you can all sit together as you would do at home?... most of our guests with families tell us that sometimes even arranging bedrooms that interconect can be difficult in 5 star hotels, so booking a two bedroom suite is great value for your money specially when booking our special programs for short or longer stays.

Thank you once again for your review and we look forward to see you and your family soon again.

Warm regards

Araceli Rius-Perez
Hotel Manager
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Toronto, Canada
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 September 2012

We stayed at the Taj Suites for the first time this summer, in the Falconers 2-bed suite. We were 100% delighted with the room, the service, the dining, and the overall value. The suite was spacious, modern and clean. The staff was always extremely helpful and very friendly - they made you feel like you were the most important guest at all times. The location was conveniently located close to the St. James tube station (and a couple of local pubs between the hotel and the station).

Take advantage of the Bed & Breakfast package - the morning in-room dining was a highlight and the evening drinks and appertifs were a nice way to cap off a day of walking.

The only complaint we had was the noise from a local construction site. Because the hotel is old the windows are not well sound-proofed so we woke up to the sound of jackhammers most mornings (which I suppose was our just punishment for sleeping in until 9:00).

We will definitely make this our home base for future London excursions. Many thank yous to the staff for making this a wonderful experience.

Room Tip: Take advantage of the Bed & Breakfast package, eat in the Taj hotel restaurant or in-room (the T...
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChrisRMK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Araceli-London, Manager at Taj 51 Buckingham Gate Suites and Residences, responded to this review, 16 September 2012
Dear ChrisRMK,

Thank you very much for your wonderful review and for taking the time to share your experience with other travellers.

I am delighted to know that you very much enjoyed your stay in your Falconers Two Bedroom Suite and that you liked the suite and found it great value for money. Our Falconers suites are a great choice for a family as they are mainly two bedrooms suites, with two bathrooms and a large living room and kitchen, the facilities in the suite make them an ideal home from home choice as you can enjoy the space to be all together during the days yet have the privacy of your bedrooms and bathrooms.

The team are commited to assist you in every way the can and there will always be one of us at hand to ensure all your questions are answered and your needs taken care of.

I am sorry if the noise from the buiding work nearby disturbed you in the morning, unfortunately this is something we have very little control over as the times of operations are regulated by the local authorities. Even though the noise can be a bit of a nuisance it is a necessary devil as this means that the area around Victoria is getting a fantastic lift and all those old cement government buidings are being transformed into elegant glass apartment blocks with great offices and shopping facilities ugrading our surrunding area. From our side we are slowly adding scondary glazing to all the suites in the Falconers Twonhouse and we expect to finalise the project by March 2013 as we continue our own hotel improvements.

I thank you once again for your wonderful review and I look forward to welcome you back very soon.

Best wishes

Araceli Rius-Perez
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Taj 51 Buckingham Gate Suites and Residences

Property: Taj 51 Buckingham Gate Suites and Residences
Address: 51 Buckingham Gate, London SW1E 6AF, England
Phone Number:
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in London
#5 Business Hotel in London
#5 Luxury Hotel in London
#8 Family Hotel in London
#20 Romantic Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Taj 51 Buckingham Gate Suites and Residences 5*
Number of rooms: 85
Official Description (provided by the hotel):
Taj 51 Buckingham Gate Suites and Residences offers authentic luxury experiences in a bespoke and personalised environment a gemstone's throw from Buckingham Palace. It comprises three Victorian townhouses - Kings, Minsters and Falconers, each distinctly designed and beautifully restored to their iconic heritage. The 85 luxurious suites and residences with butler service offer the space and exclusivity of a private home each with their own separate kitchen and living area. Taj 51 Buckingham Gate Suites and Residences reflects the universally acclaimed warmth and personalised service that the Taj is recognised for as one of the finest in the world. Treading the path from tradition to tomorrow, Taj 51 Buckingham Gate Suites and Residences redefines the meaning of luxury, creating a distinctive, customised and exclusive Taj experience. Make the most of complimentary wi-fi, the premier Golden Keys Concierge service, tailored treatments at the Wellness Centre and a host of on-site dining options including Quilon, the signature Michelin star Indian South West coastal cuisine restaurant and Kona, showcasing the colours, flavours and vibrancy of contemporary Europe. ... more   less 
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Also Known As:
51 Buckingham Gate, Taj Suites And Residences Hotel London

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