Location : Check
Service : Double Check
Food : Check
Room size and amenities: Check
Repeat clients in any business are like gold dust. Now on our 6th visit over the last 4-5 years, we spent 12 nights at 51BG, the longest ever and like us met others who were repeat guests. Also a number of first time guests who had come after strong recommendations from their travel agents, particularly from the US.
51BG has been discovered (and with it I notice an increase in room tariffs - the secret is out!).
That encapsulates what 51BG brings to the table - a level of consistent high quality "Taj" level service that one has come to expect - even beyond that found in many Taj properties in India. Mohit Verma the Manager with whom we interacted the most, is proactive, and approachable.The Concierge team of Alex & Jon, with their team; the omnipresent and man of all seasons,Sergio along with James and Ezio and last but not least, the epitome of hospitality in the Library (Breakfast and evening tea/cocktail area) Erol, a jovial Turkish Manager - all makes this one of the friendliest Hotels I have stayed in. There is a new GM of the London Taj properties, Digvijay SIngh whom I met briefly and found very receptive to suggestions (and some criticism). The not so well kept secret is that the adjacent Crown Plaza will change to a "Taj" property in the near future and that can only be a good thing.
The Taj shop Khazana is well worth a visit - stocks many items not found in their Indian branches -My guess is that Lorraine, the boutique manager with whom its easy to strike a conversation with, has something to do with its success.
The rooms in the older wings may need some freshening up which I believe is planned, but the service quality makes up for any shortcomings. If the design sensibility seen in the Minsters wing is any indicator, any refurbishment planned will add great value to the hotel.
An ideal place particularly for a longer stay, the extra space in the suites is a big plus. The kitchen comes fully fitted with dishwasher and washing machine, and coupled with the great in room dining menu, provides for great flexibility if one feels like eating in.
The Quilon, the fine dining Indian restaurant, a part of the Hotel has retained the quality of their food - an inventive menu with subtle flavours. Mr.Mazumdar, the Manager of the restaurant is very helpful in accommodating special requests. Overall a great dining experience.
If this sounds like a "doctored" review, its only because the personalised service erased some of the glitches that one faced from the memory.
- Official Description (provided by the hotel):
- Taj 51 Buckingham Gate Suites and Residences offers authentic luxury experiences in a bespoke and personalised environment a gemstone's throw from Buckingham Palace. It comprises three Victorian townhouses - Kings, Minsters and Falconers, each distinctly designed and beautifully restored to their iconic heritage. The 85 luxurious suites and residences with butler service offer the space and exclusivity of a private home each with their own separate kitchen and living area. Taj 51 Buckingham Gate Suites and Residences reflects the universally acclaimed warmth and personalised service that the Taj is recognised for as one of the finest in the world. Treading the path from tradition to tomorrow, Taj 51 Buckingham Gate Suites and Residences redefines the meaning of luxury, creating a distinctive, customised and exclusive Taj experience. Make the most of complimentary wi-fi, the premier Golden Keys Concierge service, tailored treatments at the Wellness Centre and a host of on-site dining options including Quilon, the signature Michelin star Indian South West coastal cuisine restaurant and Kona, showcasing the colours, flavours and vibrancy of contemporary Europe. ... more less
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- Also Known As:
- 51 Buckingham Gate, Taj Suites And Residences Hotel London