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“Very friendly staff and really excellent hotel”

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Taj 51 Buckingham Gate Suites and Residences
Ranked #8 of 1,077 Hotels in London
Certificate of Excellence
Reviewed 13 December 2013

Overall experience is really amazing
Spacious rooms
The staff are really great as never seen that before
The location is strategic and the amenities are complete package

Just the pillows made a neck pain for me

  • Stayed: December 2013, travelled with family
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Thank emasoudy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Araceli-London, General Manager at Taj 51 Buckingham Gate Suites and Residences, responded to this reviewResponded 28 December 2013

Thank you for your review on Tripadvisor. We were delighted to read that you enjoyed your overall experience at Taj 51 Buckingham Gate from the spacious suite to the service from our great team.

I was sorry to read that our pillows gave you a neck pain, we understand that comfort is very important and we do offer a pillow menu so that you can choose the type of pillow you prefer, we have pillows to suit everyone's needs.

We look forward to welcoming you back to Taj 51 Buckingham Gate in the near future.

Kind Regards


Araceli Rius-Perez - Hotel Manager
Digvijay Singh - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,040 - 1,046 of 1,599 reviews

Reviewed 9 December 2013

A real treat - and a classic case of really getting what you pay for - and worth every penny.
The suites at this hotel provide a home away from home in a great location, a short distance from Victoria, Westminster and the West End. Set back from the street off, not-too-busy Buckingham Gate, it was quiet at night but within easy access of all London's food and fun, whatever time of day.
Every single member of staff provided genuine, friendly, helpful service. They accommodated us when we had an extra guest for breakfast, offered us tea when we had a short wait before checking in and always had a smile and pleasant greeting whenever we passed. Daily breakfast in the library provided a more-than-substantial start to the day with a huge variety of choice in comfortable surroundings. When we had a drink there one evening before going out for dinner it was great to enjoy the warm fire and endless supply of daily newspapers.
The staff here, along with the comfort of the hotel, helped us create a weekend that we will remember forever. Just what we wanted. We feel very lucky to have picked 51 Buckingham Gate.
My only criticism is of the Spa. We felt like this wasn't on a par with the rest of the hotel - We had 30 minute Spa treatments - they didn't feel like anything particularly special and even felt a bit hasty. It may have been partly the nature of a 30-minute treatment, but we have both experienced similar spa treatments at other leading hotels around the world and while this was nice, it just wasn't anything special whereas even a cup of tea at the hotel was made to feel like a special occassion.

  • Stayed: November 2013, travelled with friends
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Thank comefrywithme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Araceli-London, General Manager at Taj 51 Buckingham Gate Suites and Residences, responded to this reviewResponded 28 December 2013

Thank you for taking the time to review your recent stay at 'Taj' 51 Buckingham Gate. We are pleased you enjoyed your spacious suite and hospitality provided by our team. We are very fortunate to be located closely to all the top sightseeing dwellings around London.

May I suggest when you next visit you try our Michelin Star Restaurant Quilon which is situated next door. Quilon is renowned as the home of Traditional home-style South-West Coastal Indian Cuisine.

I an sorry you felt that your spa treatment was hasty and not special, we will work towards improving the experience.

We hope to welcome you back soon.

Kind Regards



Araceli Rius-Perez - Hotel Manager
Digvijay Singh - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2013

We just returned from a 35 day stay in England. One on the very best experiences was our stay @ the Taj. Nothing was too much trouble for the wonderful staff.We expected great food, a spotless environment and a knowledgeable staff. We got all that and far more. As we waited for a booked car to take us to our ship it became apparent it was going to be a no show. As it was a 2 hour trip we were very concerned. The staff called Cunard with no response. They suggested we take a taxi to Southhampton and immediately got an extra large one for us. What a relief.

Room Tip: Choose a room on the second floor or above.
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  • Stayed: November 2013, travelled with friends
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1  Thank Harlequin_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Araceli-London, General Manager at Taj 51 Buckingham Gate Suites and Residences, responded to this reviewResponded 28 December 2013

Thank you for your review and wonderful comments about your stay at 'Taj' 51 Buckingham Gate and our great team.

We were delighted to read our concierge team to sort our a car to take you to your ship.

We look forward to seeing you again when you next return to London.

Kind Regards,


Araceli Rius-Perez - Hotel Manager
Digvijay Singh - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2013

Just returned from a four-night stay at 51 Buckingham and I cannot say enough about this property. First of all, the staff is just delightful. We have not experienced service like this in years -- attentive, professional, knowledgeable and taking such pride in their jobs. They were fabulous. The concierges made everything seamless. We purchased tickets to Matilda, The Eye and The Bus Tour and the pricing was the same as buying tickets directly. Traveling with our three young children, we were concerned about space. There was absolutely no need for worry. The elegant three-bedroom suite easily accommodated our family with spacious bedrooms, sleek bathrooms, a full kitchen and elegant dining room. We ate breakfast every morning and enjoyed their "happy hour" each evening. The location is ideal. We walked to Westminster Abbey and Buckingham Palace. Sadly, we headed to Paris after our stay there and, as expected, the rooms were tiny and the staff, not quite so warm. When we were getting on our plane to head back the U.S., my son said, "Can we go back to London and see our friends at the hotel?" We will be back. Thank you to the hotel and its staff at 51 Buckingham for making our children's first visit to London simply perfect.

Room Tip: The Ministers Suite is lovely and recently remodeled.
See more room tips
  • Stayed: November 2013, travelled with family
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Thank AllyH92067
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Araceli-London, General Manager at Taj 51 Buckingham Gate Suites and Residences, responded to this reviewResponded 20 December 2013

Thank you for taking the time to write such a fabulous review on your stay at 51 Buckingham Gate.

We were thrilled to read you and your family enjoyed our world acclaimed 'TAJ' service and you all enjoyed the comfort and elegance of one of our three bedroom suites.

We like to ensure that our guests have special memories of their stay with us, so we were overjoyed to read your son wanted to come back to us and that we made their first visit to London perfect.

We look forward to welcoming you and your family back in the near future.

Kind Regards


Araceli Rius-Perez - Hotel Manager
Digvijay Singh - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2013

We just returned from an 8 day stay at 51 Buckingham Gate. Wow! Our suite was delightful and quite spacious. Great amenities including welcome gift basket and lovely Brittish bathroom toiletries. The service from top to bottom was simply amazing. The conierge, Nelson and Alex made our stay and London experience be a memory that will last a life time. They were quite helpful with advance emails in planning and reservations for theatre, restaurants, and day trips. They made each day easy in planning,understood our needs and so attentive to everything we asked for and beyond. The hotel is located with ease to 2 tube stops, Buckingham Palace, The Mall, Westminster Abbey...for sightseeing. 51 Buckingham Gate is a must stay experience.
Nelson and Alex are the icing on your scone!

  • Stayed: November 2013, travelled as a couple
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1  Thank RAMDGM0330
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Araceli-London, General Manager at Taj 51 Buckingham Gate Suites and Residences, responded to this reviewResponded 20 December 2013

Thank you for your review, we were delighted to read you enjoyed such a wonderful stay. We would also like to thank you for the comments on our Concierge team, who are genuine and caring and will do their utmost to ensure they accommodate your every request.

We were also pleased to hear you liked your welcome gift basket and our Molton Brown bathroom toiletries.

It is was pleasing to read that you memory of your stay at 51 Buckingham Gate will stay with you.

We hope we have the opportunity of welcoming you back soon.

Kind Regards


Araceli Rius-Perez - Hotel Manager
Digvijay Singh - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2013

We just returned from 51 Buckingham Gate and were impressed with the hotel and all the amenities it offered. Located 2 blocks from St. James's tube station and 5 blocks from Victoria, the hotel is nestled in a beautiful area of London close to the Palace and Green Park yet near all the museums and shopping of London. The staff (Kalman, Jon and Nelson especially) were warm and hospitable, fulfilling our many requests and often anticipating them! Our suite was enormous, especially given London hotel rooms, and was filled with lovely furnishing and current technology, all of which made our stay comfortable. Having compared the prices of comparable luxury hotels, I found 51 Buckingham Gate much the superior in terms of the room(s) sizes and amenities. We are already planning our return to this delightful hotel.

  • Stayed: November 2013, travelled with family
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Thank ballet09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Araceli-London, General Manager at Taj 51 Buckingham Gate Suites and Residences, responded to this reviewResponded 20 December 2013

Thank you for your enchanting review on Tripadvisor, We are delighted you enjoyed your stay with us and you were able to enjoy the amenities we had to offer.

We do have one of the best kept secret in London with our secret garden and the fountain, which, looks amazing whether covered in snow or you are just sipping an evening cocktail watching the sun do down.

I have passed on your comments to my great team and we look forward to welcoming you back again soon.


Araceli Rius-Perez - Hotel Manager
Digvijay Singh - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2013 via mobile

I had not heard of this hotel & was sceptical but saw no1 on trip advisor and really pleased we tried it. We stayed in the 170sqft cinema suite which offers an amazing amount of space for London. All of the staff have been exceptional in service and friendliness. We have 2 small children and they have been most welcome and happy here. Definitely would return and recommend. The decor is a fantastic experience in its self. Just had an abundant breakfast in the room of a superior quality to alot of resturants. Very impressed with every aspect.

  • Stayed: December 2013
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Thank Lisa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Araceli-London, General Manager at Taj 51 Buckingham Gate Suites and Residences, responded to this reviewResponded 28 December 2013

Thank you for taking the time to post your review on Tripadvisor. The Cinema Suite is a new 2 bedroom suite that was designed by Sabyasachi Mukherji a very famous Indian designer. The 85 inch 3D television with electronic black out blinds really do make you feel you have a cinema in your own suite.

I am delighted that you would return to 'Taj' 51 Buckingham Gate and would personally like to welcome you and your family back.

Kind Regards



Araceli Rius-Perez - Hotel Manager
Digvijay Singh - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Taj 51 Buckingham Gate Suites and Residences

Address: 51 Buckingham Gate, London SW1E 6AF, England
Phone Number:
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in London
#5 Business Hotel in London
#6 Family Hotel in London
#8 Luxury Hotel in London
#20 Romantic Hotel in London
Price Range: £254 - £833 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Taj 51 Buckingham Gate Suites and Residences 5*
Number of rooms: 85
Official Description (provided by the hotel):
Taj 51 Buckingham Gate Suites and Residences offers authentic luxury experiences in a bespoke and personalised environment a gemstone's throw from Buckingham Palace. It comprises three Victorian townhouses - Kings, Minsters and Falconers, each distinctly designed and beautifully restored to their iconic heritage. The 85 luxurious suites and residences with butler service offer the space and exclusivity of a private home each with their own separate kitchen and living area. Taj 51 Buckingham Gate Suites and Residences reflects the universally acclaimed warmth and personalised service that the Taj is recognised for as one of the finest in the world. Treading the path from tradition to tomorrow, Taj 51 Buckingham Gate Suites and Residences redefines the meaning of luxury, creating a distinctive, customised and exclusive Taj experience. Make the most of complimentary wi-fi, the premier Golden Keys Concierge service, tailored treatments at the Wellness Centre and a host of on-site dining options including Quilon, the signature Michelin star Indian South West coastal cuisine restaurant and Kona, showcasing the colours, flavours and vibrancy of contemporary Europe. ... more   less 
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Also Known As:
51 Buckingham Gate, Taj Suites And Residences Hotel London

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