As everyone has said, the service was beyond expectation. It was almost disconcerting, I don't think I've ever had staff appear to really really want to do right by you across the board for six days straight! We arrived early in the morning off an overnight, international flight and they went through much trouble to get us into a room early. The room was an enormous 1 BR suite and they brought in an extra bed for our 9 year old. It was one of the nicest rooms we've had and simply astounding for London. A full kitchen, fabulous Nespresso machine, and a washing machine!! My husband often travels for business in London and we've usually stayed at Le Meridian in Piccadilly. The service there is stand offish, we've had run of the mill issues there and were always greeted with a feeling of general annoyance that they were asked to help you with anything and the rooms don't begin to compare to these. We will certainly continue to stay here!
The older gentleman who runs the breakfast room was outstandingly attentive, kind to children, highly perceptive about the needs of those in the room, keeping younger staff always on task...really impressive. The breakfast is a full menu from which you can order, so it is lovely to have filling, protein rich options in an "inclusive" breakfast for a change. There was also some construction work happening in the lobby area and the workers were the friendliest, most careful and considerate I've ever seen too. They also left notes in everyone's room to please let them know if you ever felt at all inconvenienced by the noise...and with the overall level of service, I believe they sincerely would have helped out!
- Official Description (provided by the hotel):
- Taj 51 Buckingham Gate Suites and Residences offers authentic luxury experiences in a bespoke and personalised environment a gemstone's throw from Buckingham Palace. It comprises three Victorian townhouses - Kings, Minsters and Falconers, each distinctly designed and beautifully restored to their iconic heritage. The 85 luxurious suites and residences with butler service offer the space and exclusivity of a private home each with their own separate kitchen and living area. Taj 51 Buckingham Gate Suites and Residences reflects the universally acclaimed warmth and personalised service that the Taj is recognised for as one of the finest in the world. Treading the path from tradition to tomorrow, Taj 51 Buckingham Gate Suites and Residences redefines the meaning of luxury, creating a distinctive, customised and exclusive Taj experience. Make the most of complimentary wi-fi, the premier Golden Keys Concierge service, tailored treatments at the Wellness Centre and a host of on-site dining options including Quilon, the signature Michelin star Indian South West coastal cuisine restaurant and Kona, showcasing the colours, flavours and vibrancy of contemporary Europe. ... more less
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- Also Known As:
- 51 Buckingham Gate, Taj Suites And Residences Hotel London