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Reviewed 16 October 2017

Really serviceminded staff! They will treat you like a king/queen.

First apartment we stayed in was great with really nice beds. Only downside was that bedroom had a fire exit to the corridor that was not soundprof at all. I woke up by the neighbours several time first morning. (room 1065)

Due to a water leakage we had to change apartment. New apartment had a more classic design. Only downside was the bed. I have never slept in a bed that hard, and both me and my girlfriend was really soar every morning. There was no top mattress (!) in this bed. (room 1121).

If they fix problems like this I would really recomend it, but right now I cant give more then 4 stars.

Room Tip: avoid room 1065 and room 1121
  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Ollemannen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Araceli-London, Manager at Taj 51 Buckingham Gate Suites and Residences, responded to this reviewResponded 18 October 2017

Dear guest,

Thank you very much for choosing to stay with us at Taj 51 Buckingham Gate and for your great comments regarding the service you received from the team members.

I am terribly sorry for the inconveniences you experienced due to the unexpected leak and the dissatisfaction regarding the comfort of the bed in your second suite.

I have contacted directly to personally apologize for the inconvenience and I sincerely hope to have the opportunity to welcome you back in the near future.

Warm regards and best wishes

Araceli Rius Perez
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017

We stayed at the Taj51 for a tourist week end in London. We were a couple with a 7 year old and booked a suite so that my son could fall asleep in a separate room. Good surprise when we arrived we were upgraded to a beautiful 2 bedroom suite. The appartment was very well equipped with anything needed. The place is very quiet, no noise at all. Also service is great, with a nice attention for my son (bag with pencils etc), and a very efficient concierge who can book tickets for visits. The location is ideal close to Buckingham and Westminster. I recommend the Taj for families who want to stay in a central place, and still find style and comfort.

Stayed: October 2017, travelled with family
Thank Ver0nique2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Araceli-London, Manager at Taj 51 Buckingham Gate Suites and Residences, responded to this reviewResponded 18 October 2017

Dear guest,

Thank you very much for choosing to stay with us at Taj 51 Buckingham Gate Suites and Residences and for your wonderful review.

I am very pleased to know that all three of you were very comfortable in your two bedroom suite and enjoyed all the attentions and little surprises from the time of arrival.

Indeed our hotel is very well suited for families due to the large amount of two and three bedroom suites which makes a family trip very homely and intimate having the opportunity to all be together just like at home.

We very much look forward to the opportunity to welcome you back very soon.

Best regards

Araceli Rius Perez
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017 via mobile

Taj 51 is a hidden gem right in the middle of London. All the sights and attractions are within walking distance or the tube (underground train). Upon arrival, the greeting by the staff was exceptional! They treated us as if we were royalty! The rooms had a lot of character and extremely clean. The Spa was under renovations during our stay but the temporary setup was great. Both massages my fiancé and I received were over the top. So much so we decided to do another on our last day. The main restaurant, Quilon was fabulous! Both the food and service was over the top! We experienced afternoon tea for the first at the Taj. Wow, what a great experience! The concierges here are World Class! This was our first time in London and they made our experience amazing! Extremely helpful, with fabulous recommendations! 6-stars in my opinion!

Stayed: October 2017, travelled as a couple
Thank Vern F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Araceli-London, Manager at Taj 51 Buckingham Gate Suites and Residences, responded to this reviewResponded 18 October 2017

Dear guest,

Thank you ever so much for choosing to stay with us at Taj 51 Buckingham Gate Suites and Residences on your first trip to this great city of London and most of all our most sincere appreciation for your amazing review.

I am truly delighted to know that you felt like royalty by the service from the team and I am specially pleased to read that the alternative location of the Wellness Centre and the Gym, while be are upgrading and enhancing our offerings, was very much to your satisfaction, so much so that you had a second massaged based on your experience!.

We hope that your first visit to London was so good that you will return very soon and stay with us again.

Warmest regards

Araceli Rius Perez
Hotel Manager


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Reviewed 14 October 2017

my frustration with tripadvisor grows daily. this is a very nice 4 star hotel but in no way does this fit into a luxury category(four season, peninsula, st regis, etc.) we stayed here for two nights in a falconer's suite. the walls, the furnishings,etc were very worn. the worst part of all was that no one mentioned to our travel agent that the gym and spa were essentially closed for renovations. this is a huge deal to us and when i spend over 900 dollars a night for hotel, i would hope that i could use the spa and gym services. we had initally booked at the four seasons and changed our minds at the last minute based on the reviews.

Stayed: October 2017, travelled with family
Thank mkmd1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Araceli-London, Manager at Taj 51 Buckingham Gate Suites and Residences, responded to this reviewResponded 18 October 2017

Dear guest,

Thank you very much for choosing to stay with us and for taking the time to review our hotel.

I am very sorry that you did not enjoy your stay, your suite or the alternative gym and treatment rooms which we have lovingly arranged in our ground floor suites while be redesign our Wellness Centre to bring it to a world class facility. We have indeed tried to reach as many booking forums as possible to inform them of the alternative arrangements and I am sorry if your agent did not have this information.

We truly appreciate every TripAdvisor and other methods of guest feedback whether is is positive or negative as this gives us the best information and best opportunity to improve on what we do, which ultimately it is to offer the warmest of service in a heritage hotel in one of the most beautiful cities of the world.

I sincerely hope to have the opportunity to welcome you back in the future.

Best regards

Araceli Rius Perez
Hotel Manager

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Reviewed 13 October 2017 via mobile

We stayed at the Suites and Residences. The service was first class. We actually stayed 2 different times this trip. Both times were incredible. We were upgraded generously both times. The attention to detail was first rate. All the employees were very friendly and helpful. The breakfast that came with our room was outstanding. The location is very convenient to all the major sights. It's very walkable and the hotel is near the underground. The hotel is near Victoria Station also. We love this hotel!!

Stayed: October 2017, travelled as a couple
Thank JannOlynyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Araceli-London, Manager at Taj 51 Buckingham Gate Suites and Residences, responded to this reviewResponded 18 October 2017

Dear guest,

Thank you ever so much for choosing to stay with us not once but twice during this trip and also for your most wonderful review.

I am thrilled to know that you had a lovely stay and you very very pleased with your suites and the service from the team.

I sincerely hope you will return and stay with us again on your next trip to London.

Warmest regards

Araceli Rius Perez
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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