Food excellent; room ok; most staff friendly and competent.
Checking in receptionist was very offensive. Told me I didn't have a reservation; then told me I'd booked for only one night; then told me repeatedly that I had not and could not have booked early checkin and late checkout as these were not available online. I showed him the confirmation email that confirmed - and charged for - three night booking with early checkin and late checkout. Of course no room was ready. The receptionist also told me that late checkout couldn't be booked ahead and I had to tell them the day before.
Checking out. I decided I would check out promptly and checked out at 9am. The invoice showed a late checkout charge of £30. They removed this when I told them to.
Now I get home and I see they charged me twice for early checkin!
The food was very good and the sleep was excellent. Single rooms are basically student accommodation (eg very thin walls, tiny pointless desk). Double rooms are fine (I have stayed once before).
If/when the booking system becomes trustworthy and the receptionists are taught how to deal with customers, I would recommend.
- Official Description (provided by the hotel):
- Based in Central London Euston, the four star Wesley Hotel & Conference Venue enjoys a convenient central location within easy reach of key transport connections such as Euston and King’s Cross stations. The Wesley has all the facilities you need under one roof. Space to meet, eat, sleep and enjoy a relaxing evening. Meetings With 15 meeting rooms accommodating up to 150 delegates, you’ll find flexible space for any size of business or personal event or celebration. All rooms are AV ready supported by knowledgeable and supportive staff. Restaurant When it’s time to dine, our bar and restaurant, The Savannah, which recently underwent a £1.5m refurbishment, serves freshly prepared food from sustainable suppliers. The Savannah boasts perfect space for networking events, private functions and Christmas parties. Bedrooms Single, double and king-sized rooms at the Wesley are furnished with comfortable beds to guarantee guests get a good night’s sleep. Sustainability Our ethical ethos is further reason why we’re not just another London hotel. We’re a social enterprise, anything the hotel makes goes straight to charity. We are Gold Investor in People, and accredited by Sustainable Restaurant Association and Green Planet. We’re the only hotel to receive a Social Enterprise Mark. ... more less
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- Also Known As:
- Mic - Hotel London