Horrible rooms and disgraceful staff. As a couple, we booked a twin room but on arrival were told that they only had two single rooms, each with only a single bed and on separate floors. We were told that if we didn\'t like it, we \'could leave, it\'s not our problem'. This was at 11:30pm, as our flight was late, and it was quite obvious they knew we wouldn\'t have much of an option at that hour. But, after seeing that the area had loads of hotels, we decided we preferred to share a room together, as you would, and left. But then we were charged for the night!!!!!!!!!!!
The hotel didn\'t provide the room I booked and then had the cheek to charge me anyway! Now, after disputing with hostelworld, they have lied and said they did provide it.
Even without this disgusting experience,which obviously shows they care more about £54 than customers, I would warn you against the hotel. The two rooms we were given, #5 and #7, were tiny, which they admit to, but they don\'t mention the mould, the smell and the dirty bed sheets do they? Yes, the location is awesome, but, lucky for us at midnight, there are loads of hotels on the same street. In fact we were taken in by a lovely South African guy at the Harcourt Hotel - well recommended.
As for this hotel, it is a horrible looking place and the staff and owners have shown that they will rip anyone off given half a chance. There are loads of lovely hotels on the same street & plenty in London. Advise you stay well clear of this greedy, dishonest, ripoff & hideous hotel.
- Also Known As:
- Westminster Hotel London