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Comfort Inn and Suites King's Cross / St. Pancras
Ranked #637 of 1,063 Hotels in London
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Good But....”
Reviewed 21 November 2013 via mobile

It was convenient and modestly comfortable, BUT...with only 15 rooms, why did guests have to share irons and ironing boards? There were no washcloths,only towels! Overall, the stay was good,but just needed a little more thought by management. We would return though....

Stayed November 2013, travelled on business
Helpful?
Thank Imardwnlvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbidaA_12, Social Media Coordinator at Comfort Inn and Suites King's Cross / St. Pancras, responded to this review, 4 December 2013
Dear Guest,

Thank you for sharing your views on your recent stay with us. I am sorry to hear you were not completely satisfied with your visit. Your comments have been passed on to the concerned department and we’re currently looking into your suggestions. I am sure you will notice the difference on your next visit.

We look forward to welcoming you back soon and I'm confident it will be much more satisfactory.

Regards,
Abida
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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303 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
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Paris
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 November 2013

Trouble with magnetic card to open doors (we’ve been waiting 30 mn before receptionists manage to open room). No secure lockers could not leave bags after check-out. Beds uncomfortable.Cold welcome...

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Damienne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbidaA_12, Social Media Coordinator at Comfort Inn and Suites King's Cross / St. Pancras, responded to this review, 10 December 2013
Dear Guest,

We have a luggage room (free of cost) where our guests can leave their bags as long as they want. But the hotel does not take responsibility for any item missing. Although we have CCTV cameras located in all places and there is a code to access the luggage room as well.

We had a temporary problem with the locks during your stay which was fixed immediately the next day. We apologise if you faced any inconvenience due to this incident.

To conclude, I believe it would be great to have you back so we can have a second chance to show you the real side of us.
Regards,
Abida.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these London hotels

Gosport
Level Contributor
106 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 14 November 2013

My first use of a Comfort Inn and it was spot on. Like most my stay was overnight for an early train. The hotel is very convenient for King's Cross, St Pancras and St Pancras International stations. The hotel is clean, smart and the staff are very welcoming.

Room Tip: Nothing to add this. (The address is slightly different I went to 2-5 St Chad's Street, not Argy...
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  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tyzllmyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbidaA_12, Social Media Coordinator at Comfort Inn and Suites King's Cross / St. Pancras, responded to this review, 4 December 2013
Dear Tyzllmyne,

We really appreciate you posting such a great review.
It's overwhelming to know you had a great stay with us. Rely on us on your next visit and give us a shout prior to your arrival date. A huge ‘Thank You’ on behalf of the team members at Comfort Inn & Suites.

Warm regards,
Abida
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 October 2013

We spent one night in the comfort inn and suites before heading off to Disneyland the next day, the location is fantastic really close to st pancreas for the Eurostar and kings cross for underground links to London. Check in was ok, but when we got to our room we were supposed to have a 1 bed roomed apartment, we always book a separate room for the children as this works well for us and provides moe space however we ended up with a room with 4 single beds more like a dormitory with small kitchen area!!! We went to reception to enquire as to why we didn't have the 1 bedroom apartment we had booked and were told there was nothing that could be done, they had no other rooms so I asked about a discount because we had paid for a 1 bed apartment and the man said I had to see the manager the next morning.......

During the night our 4 year old daughter got sick and my husband went to reception to ask for more bed clothes as it was impossible for my daughter to sleep in the bed she had been poorly in but he was told they had none on the premises and we were provided with 4 extras towels, not much help to try and remake a bed!!!!!!

The storm hit London the night we stayed and in the night water was coming through the window by my bed even with the window closed tight shut! So in the morning we couldn't wait to get out in the wind and rain and over to st pancreas to check the train hence not having time to speak to the manager about a refund so I have asked booking.com to liaise with them on my behalf!! I await my response!

Room Tip: Just ensure you check you get what you have booked!!!!!!
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sarahbeech73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheboygan, Wisconsin
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 October 2013

From the time we arrived (in the rain) the staff was extremely accommodating and helpful. The hotel is within easy walking distance from St Pancras-Kings Cross Underground station in addition to arrival station of Eurostar trains from Paris. Our room was small but very comfortable. The breakfasts were very tasty. The breakfast hostess was almost too cheerful with her GOOD MORNING greetings early in the morning. We loved it!

Stayed May 2013, travelled as a couple
Helpful?
Thank Marlin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbidaA_12, Social Media Coordinator at Comfort Inn and Suites King's Cross / St. Pancras, responded to this review, 17 October 2013
Dear Marlin,

Thank you for your kind words. We’re delighted to read your feedback and to know your visit went well. Guest satisfaction is utmost concern to us and we’re committed to provide comfortable accommodation and a friendly service to all of our guests.

We’d be very happy to have you back soon in near future for another reunion.
Best wishes,
Abida.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 October 2013

I booked this hotel from 23-25/9. My flight was cancelled due to typhoon and I needed to cancel booking. The hotel charged me 209 pounds and refused to waive even partially. Booking.com called them twice to ask for me and the hotel showed no interest to even consider. I asked for names on who made the decision, they were Ali Abdul and Nazmul Hack. Such a mean hotel!! This is how they treat you as customer and they do not care whether you come back or not.
Ng from HK

  • Stayed September 2013, travelled with family
    • Value
    • Service
Helpful?
1 Thank Mfng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbidaA_12, Social Media Coordinator at Comfort Inn and Suites King's Cross / St. Pancras, responded to this review, 10 October 2013
Dear Guest,

Thank you for sharing your experience with us.

The cancellation date had expired and it was too late to refund the whole amount by the time we received your message. The reception also made this clear but since the situation was not in your hands we agreed to refund the difference if the hotel manages to sell your room. But as it was too late, the room couldn’t be sold. We still refunded practically as you‘ll agreed with me.

We apologise for the inconvenience. If you’d like to further discuss this issue in detail please contact Haq directly at info@comfortinnandsuiteskingscross.co.uk.

Team Comfort Inn & Suites Kings Cross hopes to have the pleasure of serving you in future.

Warm regards,
Abida.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level Contributor
105 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 25 September 2013

We booked this hotel as it was close to St Pancras (Eurostar) and as we were a group with 3, we could book a suite with twin and a double bed.

The hotel was difficult to find (we had driven up from Hampshire) and we ended up have to stop and ask about 5 different people for directions to get there. It is almost opposite the train station, but you have to be on the opposite side of the road to access the street.

The room was a good size, clean, and fully equiped with all the basic kitchen items you might need. The plug sockets were in odd places though, and the hotel DIDN'T have wifi (I find that surprising for a hotel in central London), instead there was a free computer in the reception area that you can use.
Continetal breakfast was served in a very modern room in the basement of the hotel, pretty good choice as continetal breakfasts go.
The reception staff were a mixed bag, and the gentleman that checked us in didn't have the greatest attitude, but the gentleman that checked us out was very pleasant.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alison H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbidaA_12, Social Media Coordinator at Comfort Inn and Suites King's Cross / St. Pancras, responded to this review, 17 October 2013
Dear Guest,

We appreciate your constructive and detailed feedback. I'm so glad that we were able to contribute positively to your stay

We are located literally three minutes’ walk from Kings Cross St Pancras Station. The hotel has Wi-Fi access in all the rooms including the common areas. The guest simply needs to contact the reception for an internet voucher. We normally provide this information on check-in. Apologies for few misses you've mentioned in your review.

Thank you for recommending us on TripAdvisor, we hope to be able to welcome you back in the near future.

Warm wishes,
Abida.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn and Suites King's Cross / St. Pancras

Property: Comfort Inn and Suites King's Cross / St. Pancras
Address: 31-33 Argyle Street, London WC1H 8EP, England
Region: United Kingdom > England > London > Bloomsbury , Euston / Kings Cross /St Pancras
Amenities:
Free Breakfast
Hotel Style:
#364 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Comfort Inn and Suites King's Cross / St. Pancras 4*
Number of rooms: 14
Official Description (provided by the hotel):
Comfort Inn and Suites King's Cross / St. Pancras is your ideal place to stay in a central London hotel. The hotel has just been refurbished throughout and offers comfortable accommodation in central London near the St. Pancras Station for Eurostar London. ... more   less 
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Also Known As:
Comfort Inn And Suites Kings Cross
Comfort Inn & Suites Kings Cross Hotel London
Comfort Inn Kings Cross
Comfort Inn London
London Comfort Inn

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