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“Way beyond the call of duty!”

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Premier Inn London Kings Cross Hotel
Ranked #162 of 1,088 Hotels in London
Certificate of Excellence
Moreton-in-Marsh, United Kingdom
2 reviews
“Way beyond the call of duty!”
Reviewed 6 December 2013

Although I didn't stay there personally, my 2 daughters and a friend stayed last night (5 Dec). Unfortunately my eldest daughter was taken ill and needed urgent hospital attention. Many many thanks to Jordan who looked after her and took her to A & E by taxi then returned to make sure the younger 2 were safe and fast asleep in their beds, then offered them breakfast even though it wasn't booked! Can't thank Jordan and Premier Inn enough, well beyond the call of duty!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Boozeybird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 15 December 2013
Dear Boozeybird,

We're very sorry to hear that your daughter was taken ill, and hope that she's in a better condition one week on. We do appreciate your taking the time to write, though, and will make sure that your kind comment is passed onto Jordan. We would be very pleased to welcome any members of your family again in future.

Best wishes,
Nick, Reception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,975 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (497)
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English first
Level Contributor
134 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 3 December 2013

A typical Premier Inn experience, ideally situated for the Kings Cross area. The bar prices were surprisingly reasonable for London. The breakfast area on Saturday morning was extremely busy so need to get in early.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Idleboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 14 December 2013
Dear reviewer,

Thank you for taking the time to provide such positive feedback. As you mention, the popularity of our breakfasts may occasionally mean that the restaurant can get quite busy, although our staff always try to ensure that new arrivals are welcomed as warmly and efficiently as possible. We hope very much to see you again.

Best wishes,
Nick, Reception
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Sheffield
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 December 2013

Great place to stay, friendly, helpful staff, especially breakfast chef. Would have been a 5star if not for noise in bathroom that kept me awake all night. Very clean bedroom with comfy bed. Bathroom could have been a bit cleaner. Very good place to stay as close to travel links.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blades67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 14 December 2013
Dear Blades67,

We appreciate your taking the time to provide a review of your stay with us. Whilst we're pleased to find that you were able to rate us so highly, we're sorry if not every aspect of your stay was as satisfactory as it might have been. One factor of our Good Night Guarantee is that our receptionists stand ready day and night to respond to any problems experienced by our guests - so in the case of any disquieting noises please do not hesitate to contact a member of our team, who may be able to easily remedy the problem.

Best wishes,
Nick, Reception
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Newcastle Upon Tyne
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 December 2013

This hotel is extremely close to Kings Cross and St Pancras Stations but despite being a 'station hotel' this is a very comfortable and friendly hotel. It is quite busy but I found the reception and the bar accessible with no difficulties. The breakfast was the standard Premier Inn buffet - very good food, wide choice and great value. I recommend it for a stopover on the way to or from Kings Cross.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dbtml
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 14 December 2013
Dear Dbtml,

We would like to extend our thanks for your taking the time to write a review of our hotel; we're extremely pleased to find that you enjoyed your stay with us. Whilst it is indeed a great strength of ours that we are so conveniently located near several railway stations, it remains our primary mission that we are more than a place of convenience; that we provide the finest and most relaxing stay possible to our guests. We hope that we were able to do this for you, and look forward to welcoming you again.

Best wishes,
Nick, Reception
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Jersey, United Kingdom
Level Contributor
61 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 1 December 2013

Went to London for a weekend break last weekend with my son. Stayed at this hotel and found the location great, just around the corner from Kings Cross Station, Checkin process is VERY easy. Staff were friendly and were helpful. The bedroom was nice, beds were so comfy!. The room was clean and bathroom, whilst small, did it's purpose.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheLordW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 2 December 2013
Dear TheLordW,

We appreciate your taking the time to write a review for our hotel. We're additionally appreciative of your kind comments, and are pleased to hear that you enjoyed your stay. As you note, we do our utmost to make the check-in process as simple as possible, in order that our guests may proceed quickly and comfortably to their rooms. We look forward to welcoming you again in the future.

Best wishes,
Nick, Reception
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Horley, United Kingdom
Level Contributor
78 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 30 November 2013

I have stayed here before and gave this hotel a bad review. There must have been a full staff change because the attitude of the staff was total different they could not have been more helpfull. The room as always was clean and the bed comfortable,but would love comfotable chair to sit on and a small fridge in each room would be nice. Breakfast was excellent. You need to always check the prices once you have booked sometimes they can go down. Ours did so we cancelled and re booked. The only problem we had we had to ask for extra pillows twice.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DecerningLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 2 December 2013
Dear DecerningLondon,

Thank you very much for once again finding the time to review our hotel. We're very happy to read that this time you were able to enjoy a more positive experience. Whilst we regret that spacing concerns are one factor in the hotel not possessing in-room fridges, potential guests (especially those with medication) may care to know that customers frequently make use of both the reception and restaurant fridges to store items. As you note, it is always to check online pricing in order to make use of the best prices and package deals.

Best wishes,
Nick, Reception
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Newcastle-under-Lyme, United Kingdom
Level Contributor
139 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 29 November 2013

Everything you would expect from a Premier Inn.
Friendly welcome with helpful staff at check in rather than using the self service screens.
Bar / restaurant looked ok but we ate out.
Adjacent to Kings Cross & St. Pancras stations and 10 minutes from Euston - great location with excellent transport links.

Room Tip: Suggest you ask for a room at the back of the hotel - our room was on York Way and there was a lot o...
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 2 December 2013
Dear reviewer,

Thank you for taking the time to post your comments. We're very pleased that our staff were able to offer you a high standard of service during your stay. Visitors who are particularly sensitive to noise whilst sleeping may wish to follow the reviewer's advice and request a room away from York Way - the main road running in front of the hotel. Although all our rooms are well insulated against noise, such guests may find side-, or even inward-facing, rooms to be most comfortable. Our receptionists are more than happy to accomodate any special requests, availability permitting.

Best wishes,
Nick, Reception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Kings Cross Hotel

Property: Premier Inn London Kings Cross Hotel
Address: 26-30 York Way | Kings Cross, London N1 9AA, England
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#75 Family Hotel in London
#108 Romantic Hotel in London
#179 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Premier Inn London Kings Cross Hotel 3*
Number of rooms: 281
Official Description (provided by the hotel):
Perfectly located just 100 meters from King's Cross and St Pancras Mainline Stations and Underground with easy access to all central attractions, restaurants and shopping centres. We offer 276 en-suite bedrooms, restaurant and bar, pub, Costa coffee, meeting rooms and express check-in with 24-hour reception and free luggage storage. Kids under 16 stay and eat breakfast for free. ... more   less 
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Also Known As:
Premier Inn London King`s Cross St Pancras Hotel London
Premier Inn Kings Cross

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