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“Great value for money, exceptionally helpful staff”

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Premier Inn London Kings Cross Hotel
Ranked #151 of 1,069 Hotels in London
Certificate of Excellence
Pontefract, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great value for money, exceptionally helpful staff”
Reviewed 6 April 2014 via mobile

We visited London as a birthday treat for our 8 year old son. The hotel is in a great central location, clean, has good facilities but the thing I was most impressed with was the super helpful and friendly staff who made our visit. Nothing was too much trouble. Not only did they help us find a birthday cake, but they lit the candles, brought it out and sang to our little boy! As a Customer Services Manager myself I would be really proud to have any of the staff I came across as part of my team. Great job! x

Stayed April 2014
Helpful?
1 Thank lboulton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 15 April 2014
Dear lboulton,

It always means an awful lot to read about our staff making a guest's experience particularly special, and so we would like to thank you for taking the time to say so. All the best to your son, and we hope to have you visit us again.

Best wishes,
Nick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,289 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Hull, England, United Kingdom
Level 3 Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 April 2014

Stayed here recently for a work trip. Was booked for me and I have to be honest it would not have been my choice to stay here in Kings Cross.

However I was very pleasantly surprised. From the moment I got there I really cannot fault the place. My welcome was outstanding - brilliantly friendly and helpful staff. All of them not just one or two seemed to go out of their way to help.

Had a double room right at the back of the hotel. Was worried it might be a bit noisy but it wasn't. Room wasn't huge but it was clean and tidy and in very good condition. Kings Cross/St Pancras is just a two minute walk away with access to the tube network so you can be in Central London in no time at all.

Had a great nights sleep. Breakfast was excellent (again great staff) its a buffet so you can help yourself to as much as you want.

Until this trip my feelings about Kings Cross were still firmly based in the 1990's when I first started visiting London. Its was a bit sleazy and run down then - its NOT like that any more.

I have already booked to come back to this hotel - highly recommended.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 15 April 2014
Dear Robert T,

We're very pleased to read that you enjoyed your recent stay with us and would like to thank you for taking the time to comment. Although we are a budget hotel our staff aim always to deliver an exceptional service above and beyond the expectations of our guests. Potential visitors who have yet to experience the reformed character of the area should be aware that King's Cross is now a clean, developed, busy area of our capital.

Best wishes,
Nick
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Level 5 Contributor
71 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 3 April 2014

Very courteous, friendly and helpful staff. Just three minutes walk from Kings Cross Station. Excellent quality breakfast and plenty of choice. Pleasant clean surroundings. Will definitely book again.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lindy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 15 April 2014
Dear Lindy S,

Thank you very much for taking the time to write a review of our hotel; we're very pleased to read that you enjoyed your recent stay with us, and hope to welcome you back again in future.

Best wishes,
Nick, Reception
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Fife.
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 April 2014

Excellent location next to Kings Cross Station. Staff are very friendly and helpful and the hotel was clean, quiet and comfortable. Traffic noise was not a problem either despite busy streets outside. The onsite bar and restaurant are both good and have a small outside seating area as well which was nice.
I will definately use this hotel again.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dougie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 8 April 2014
Dear Dougie C,

We're pleased to read that you enjoyed your recent stay with us. It is a particular blessing of ours that, although we are located close to the centre of the capital - and to two of the largest train stations servicing it - are guests are very well insulated against external disturbance. We will look forward to welcoming you during your next visit.

Best wishes,
Nick, Reception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level 5 Contributor
84 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 2 April 2014

This is the closest we've stayed to the station and it was extremely convenient. Smaller rooms than we're used to in Premier Inn but this is London after all. Clean, comfortable and quiet - I'd stay here again. Only criticism is that we were charged for WiFi without being told that the normal speed version was free - when I 'complained' on checking out we were given a refund though, no problem.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travellingscoobies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 8 April 2014
Dear Travellingscoobies,

Thank you very much for taking the time to comment on your recent stay with us; all feedback is useful insofar as it allows us to improve our guests' experiences. Whilst we're very happy to read that you enjoyed your time here, we apologise if you felt misled on the wifi. Our system only recently changed to a two-tiered system of free standard-speed/£3 per day high-speed wifi, which may have caused some confusion. We're pleased that your issue was quickly resolved, however.

Best wishes,
Nick, Reception
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Chesterfield, United Kingdom
2 reviews
Reviewed 2 April 2014

From entering this hotel we were so pleased by the warm welcome of all staff and their friendly manner. The hotel is ideally situated next to Kings Cross Train Station with plenty of pubs and restaurants nearby. We chose to eat in the hotel restaurant for evening meals and were very happy with choice and quality of food. The breakfast did not disappoint-what a fantastic choice. This was our 1st stay in Premier Inn and won't be our last. Bedrooms were very spacious and very comfortable. When we visit London again we will definitely stay here.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carol P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 8 April 2014
Dear Carol P,

Thank you very much for taking the time to write such a kind review of our hotel; we're extremely pleased to read that you enjoyed your stay. Whilst our restaurant has always been particularly popular amongst our guests, our breakfast has recently become even better - with an expanded range and improved product quality. Guests may enjoy an all-you-can-eat selection, cooked and cold, for £9.75 per adult. For children under 16 breakfast is free.

Best wishes,
Nick, Reception
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Leeds, United Kingdom
Level 4 Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 April 2014 via mobile

I was pleasantly surprised by my stay here last week.
Friendly staff, clean rooms, great, well priced food, large flat screen TV with laptop VGA and HDMI inputs.
Great location.
It's not a five star hotel, by any means, but for the price it can't be beaten.
Smashing.

Stayed March 2014, travelled on business
Helpful?
Thank Craig S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 8 April 2014
Dear Craig S,

We do our very best to ensure that we offer the best service and facilities vis-a-vis comparable hotels, so it's wonderful to hear from a guest whom we were able to serve so well. We hope to welcome you to our hotel again.

Best wishes,
Nick, Reception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Kings Cross Hotel

Property: Premier Inn London Kings Cross Hotel
Address: 26-30 York Way | Kings Cross, London N1 9AA, England
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#75 Family Hotel in London
#108 Romantic Hotel in London
#179 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Premier Inn London Kings Cross Hotel 3*
Number of rooms: 281
Official Description (provided by the hotel):
Perfectly located just 100 meters from King's Cross and St Pancras Mainline Stations and Underground with easy access to all central attractions, restaurants and shopping centres. We offer 276 en-suite bedrooms, restaurant and bar, pub, Costa coffee, meeting rooms and express check-in with 24-hour reception and free luggage storage. Kids under 16 stay and eat breakfast for free. ... more   less 
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Also Known As:
Premier Inn London King`s Cross St Pancras Hotel London
Premier Inn Kings Cross

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