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“Fantastic breakfast”

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Premier Inn London Kings Cross Hotel
Ranked #151 of 1,069 Hotels in London
Certificate of Excellence
Wollongong, Australia
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Fantastic breakfast”
Reviewed 17 June 2014

My friend and I stayed here for one night, but we would have stayed longer if we could. It was very comfortable, the staff were lovely, and the food was fantastic! The breakfast far exceeded our expectations. Definitely recommended.

  • Stayed July 2013, travelled with friends
    • Value
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Helpful?
Thank Shell L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 26 June 2014
Dear Shell L,

Thank you very much for your generous review. Many of our regular guests consider our breakfast to be one of the strongest aspects of the hotel, and we're pleased to see that you agree with them. We hope you'll consider staying with us during your next trip to London.

Best wishes,
Nick, Reception
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oxford, uk
Level 3 Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 17 June 2014

Stayed here as it's so local to the tube. We didn't spend much time here but when we did, we slept well. Breakfast was good too. Staff helpful and the new check in system is so much better.
It's pricey but it's London so you expect her would stay again.

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
Thank oneillbex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 26 June 2014
Dear Oneillbex,

Thank you so much for your comments. We've always thought that we're one of the best, so it's nice to feel validated by such a kind guest.

For the curious, the reviewer may be referring to our Quick and Easy Check In process. Visitors who have paid in advance for their reservations may proceed to one of the several terminals spaced around our reception area; and, rather than having to follow a lengthy booking process, need only enter either name or credit card details in order to be immediately issued with a room key.

Best wishes,
Nick, Reception
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Dundee, United Kingdom
1 review
Reviewed 17 June 2014

Wonderfully helpful and cheerful staff, comfortable room, excellent breakfast and great position for King's Cross and St.Pancras International at a reasonable price. Able to leave luggage for day while we visited British Museum and Covent Garden - nothing was too much trouble. What's not to like?

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Pam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 26 June 2014
Dear Pam K,

We're so happy to read that you enjoyed your stay with us, and wish to thank you for your kind comments regarding our staff. We like you too.

Best wishes,
Nick, Reception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darlington (uk)
Level 6 Contributor
171 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed 16 June 2014

I stayed in this hotel for a few days on business and have mixed views. The location is great right opposite Kings Cross Station and the rooms up to the fairly decent Premier Inn standard although a little worn.

The breakfast is very good as always although can be busy depending on what time you go. I tried the restaurant which has average food, is quite pricy and slow.

My main two issues with this place really were 1) price over £200 per night with breakfast. Now I know whats coming people well tell me this is London and its supply and demand. Yes I understand all that but really £200 + for a Premier Inn?

Secondly when I went downstairs I noticed that the computers used by the staff are in the middle of the lobby and when coming off the lift I could see two machines unattended and see person details of individuals on the screen. Worse still when I got my receipt the whole credit card number and expiry date was printed on there. What is the problem with this, well simply put my complete credit card number is stored on systems accessible by staff which can be used for fraud and indeed this is in breach of various regulations such as PCI-DSS. This really gives me cause for concern.

Overall I dont think I would return here, unless 1) the price was more realistic and 2) the organisation starts taking care of many data many people dont care about this but I am one customer who does!

  • Stayed June 2014, travelled on business
    • Value
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Helpful?
1 Thank graemeboro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 22 June 2014
Dear Graemeboro,

Thank you for your comments. Whilst we are pleased that you enjoyed certain aspects of your stay, we are sorry to see that others were not as satisfactory.

We would like to assure you that Premier Inn takes the protection of customer personal information very seriously - for which reason we are scrupulous in our drive to be compliant with all relevant legislation. In an industry where the possibility of fraudulent transactions is a relatively large problem, we have a legitimate business interest in storing some of the card details of our customers. There are therefore cases in which our team members will have enough information to identify transactions, without the possibility of the information itself being sufficient to make a fraudulent payment. We are, however, currently in the process of investigating your claims and reviewing our on-site security proceedures.

Regards,
Nick, Reception
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Horsham, United Kingdom
Level 3 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 June 2014

Excellent staff, very helpful, pleasant, room very nice.
While we checked into our rooms the check in Girl took the trouble to check google for us to find information about the sky cable trip across the Thames.


  • Stayed June 2014, travelled as a couple
    • Value
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Helpful?
Thank Gerry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 22 June 2014
Dear Gerry G,

We're pleased to read that you enjoyed your time with us, and thank you for saying so. Our staff always stand ready to assist in any way they can - not least in helping our guests navigate London - so please never hesitate to pick their brains.

Best wishes,
Nick, Reception
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Aberdeen, United Kingdom
Level 3 Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 June 2014

Really helpful and cheerful staff. Cleanliness of hotel and room perfect. Located right next to Kings Cross and with easy access to British Museum, British Library and Euston etc. Breakfast covers most peoples requirements and also will provide special requests like porridge! Found the bacon and eggs a bit over done. Liked the bed really comfy and huge!

  • Stayed June 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank RosieWy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 22 June 2014
Dear RosieWy,

Thank you very much for your review; we're glad that you enjoyed your stay. We hope to see you again.

Best wishes,
Nick, Reception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anchorage, Alaska
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 16 June 2014

We loved the location and have stayed here before. The staff is very kind and accommodations are cozy. Easy walk from train stations and to the tube and bus stops.
The wi-fi, which we paid £10 extra for was a problem. It was hit and miss and kept locking us out. It required several trips downstairs to the front desks to get new codes via a phone call from hotel staff to the internet provider. Time consuming and irritating. Especially when we were paying for service.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Shannon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 22 June 2014
Dear Shannon B,

Thank you very much for your comments - all feedback is valuable insofar as it allows us to review areas of weakness and improve our service. Whilst we're pleased that you enjoyed most aspects of your stay, we would like to apologise if you experienced any difficulties with our normally effective wifi service.

Best wishes,
Nick, Reception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Kings Cross Hotel

Property: Premier Inn London Kings Cross Hotel
Address: 26-30 York Way | Kings Cross, London N1 9AA, England
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#75 Family Hotel in London
#108 Romantic Hotel in London
#179 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Premier Inn London Kings Cross Hotel 3*
Number of rooms: 281
Official Description (provided by the hotel):
Perfectly located just 100 meters from King's Cross and St Pancras Mainline Stations and Underground with easy access to all central attractions, restaurants and shopping centres. We offer 276 en-suite bedrooms, restaurant and bar, pub, Costa coffee, meeting rooms and express check-in with 24-hour reception and free luggage storage. Kids under 16 stay and eat breakfast for free. ... more   less 
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Also Known As:
Premier Inn London King`s Cross St Pancras Hotel London
Premier Inn Kings Cross

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