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“Excellent Service”

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Premier Inn London Kings Cross Hotel
Ranked #152 of 1,069 Hotels in London
Certificate of Excellence
Stockport, United Kingdom
Level 4 Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Excellent Service”
Reviewed 24 June 2014

We stayed at this hotel before journeying on Euro Star & again on our return. The check in was quick 7 efficient. We were greeted by a member of staff on each occasion who talked us through the process. On our return visit the young man recognised we were very tired after a long journey& took our luggage to our room for us. We also received efficient friendly service at breakfast. If you want a clean comfortable hotel near the euro star terminal I can recommend this hotel..

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joyce G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 5 July 2014
Dear Joyce G,

Thank you very much for your review. We hope that you will consider staying with us again.

Best wishes,
Nick, Reception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,303 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 June 2014

I have stayed here many times and I really have to hand it to this hotel - everything is laid out such that they can run it with minimal staffing, yet they still offer fine service, and everything is ok. And this for astoundingly reasonable prices. Location is also very convenient if using the underground or rail. Don't expect glamour, but do expect great value for money.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bert h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 3 July 2014
Dear Bert h,

We're happy to read that we have such a loyal customer in you, and thank you for taking the time to write this review. We'll look forward to our next meeting.

Best wishes,
Nick, Reception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kosice
Level 4 Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 June 2014

We booked this hotel for the weekend because or flight back went pretty early and didn't wanted to waste time going to the St. Pancras station. But it wasn't close only to the train station but to the city attractions (Westminster/London Eye) also, in case you don't mind a 30 minute walk :) The hotel was excellent, the staff really friendly, the bed was great also the room was fairly big for the price. So if anyone needs a good priced stay in the neighborhood of King's Cross, then this is the hotel to go to.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jozi007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 3 July 2014
Dear Jozi007,

Thank you very much for your positive review. We hope to have the opportunity to welcome you again.

Best wishes,
Nick, Reception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aldbourne, United Kingdom
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 June 2014

We needed to stay near the British Library in St Pancras. This area used not to be very salubrious but it has picked up considerably in recent years and we found it pleasant to walk out. The transport hub from Kings Cross is superb, both by bus and Tube. The hotel, whilst considerably more expensive than most Premier Inns, is reasonable for London. We asked for a quiet room and were allocated one overlooking the internal foyer. It certainly was quiet but next time I would have an exterior room overlooking the side of the hotel. There were plenty of staff available, both in the foyer and the restaurant, and they were all very friendly and helpful. Premier are improving this aspect of their offering. Initially Premier hotels were soulless places but this has changed for the better based on our two recent stays in Poole and London.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RAA620
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 3 July 2014
Dear RAA620,

If you measure salubrity by the absence of comfort women of the underworld, then the littoral of King's Cross has grown into a veritable spa town in recent years. Those visitors who, on the other hand, wish to set their hearts racing may be pleased to note - as the reviewer says - that our transport connections to London's grottier hinterland are excellent.

Best wishes,
Nick, Reception
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Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 June 2014

Premier Inn Kings Cross London cannot be beaten if you need to stay overnight or a few days if you are using Kings Cross Station or St Pancras, Eurostar etc. ease of access to these locations could hardly be better. Facilities and staff at hotel far exceed normal expectations. Food top class, a stay her is definitlely to be recommended.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 3 July 2014
Dear David F,

Thank you so much for your kind comments. We've always known that we're not to be beaten (especially by the Other Premier Inn down the road), and we're glad that we've got a pal who agrees.

Best wishes,
Nick, Reception
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Sandbach, United Kingdom
2 reviews
Reviewed 23 June 2014

Excellent hotel with very friendly, welcoming staff. Nothing was too much trouble for the staff. Lovely breakfast and served until 11:30, added bonus with teenagers in tow ............ can't go wrong!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Karen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 3 July 2014
Dear Karen G,

We're pleased to read that you enjoyed your stay, and would like to thank you for taking the time to compose your review. As the reviewer hints, party-goers and the indolent may be happy to hear that our breakfasts run until 10:30 on a weekday and 11:30 at the weekend.

Best wishes,
Nick, Reception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level 5 Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 22 June 2014

We recently stayed at two Premier Inns in London. The one at Kings Cross was newly renovated, although with the identical decor as in all Premier Inns. The reasonsI did not give it 5 stars were (1) no hand rail to get into the tub/shower, we were moved to a disabled room but that has other problems that we did not need, like a very low bed, etc. For safety I think all rooms should have a handrail in the shower, and (2) no top sheet, just a comforter (duvet) and cover. A light sheet and light cotton blanket would be much better. With a thick duvet you either freeze or boil! Otherwise the location was great, the staff were fantastic, check in and out efficient, and good value for the money. I would stay there again and I do recommend it.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dulciana77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 3 July 2014
Dear Dulciana77,

Thank you for taking the time to comment on your recent stay with us. Whilst we're pleased to read that you were, overall, happy with your time here, we would like to apologise for any inconvenience faced around the set-up of our rooms. Whilst, as you say, we do not provide top-sheets as standard (and particularly not in the weather we're experiencing now!), we would be more than happy to provide additional sheets upon a request to our reception.

Best wishes,
Nick, Reception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Kings Cross Hotel

Property: Premier Inn London Kings Cross Hotel
Address: 26-30 York Way | Kings Cross, London N1 9AA, England
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#75 Family Hotel in London
#108 Romantic Hotel in London
#179 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Premier Inn London Kings Cross Hotel 3*
Number of rooms: 281
Official Description (provided by the hotel):
Perfectly located just 100 meters from King's Cross and St Pancras Mainline Stations and Underground with easy access to all central attractions, restaurants and shopping centres. We offer 276 en-suite bedrooms, restaurant and bar, pub, Costa coffee, meeting rooms and express check-in with 24-hour reception and free luggage storage. Kids under 16 stay and eat breakfast for free. ... more   less 
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Also Known As:
Premier Inn London King`s Cross St Pancras Hotel London
Premier Inn Kings Cross

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