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“Rooms small for a family, but nice”

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Premier Inn London Kings Cross Hotel
Ranked #161 of 1,090 Hotels in London
Certificate of Excellence
San Diego, California
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Rooms small for a family, but nice”
4 of 5 bubbles Reviewed 1 September 2014

Two adults, two children ages 9 and 10 staying for a couple nights. Had a room with a queen bed plus two rollaways. I don't think there was an option to do a family style room. Hotel was clean and the help was always very friendly and pleasant. With the rollaways in there, the room was extremely tiny, barely enough space to move around. Would not recommend spending much time in there, but it was great for what it was, a comfy place to sleep.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank moonunit999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 20 October 2014
Hi moonunit999,

Thank you very much for your review, we are glad that on the whole you and your family enjoyed your stay with us. We are very sorry that you felt that the family rooms were not sufficiently large enough and did not meet your expectations on this occasion. We hope you will give us the opportunity to improve your opinion by choosing to stay with us again.

Best Wishes,
Fawad and Team.
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3,992 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (498)
Date | Rating
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  • Danish first
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  • English first
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English first
Tamworth, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 September 2014

Stayed at Kings Cross Premier Inn the night before and after our holiday to Disneyland Paris. The staff were fantastic efficient friendly and took care of our 2 little girls while we checked in.

What was fantastic was when we returned a week later and the staff all remembered that we stayed with them the week before.

To be honest this hotel is fantastic. I think those that choose others have there reasons, but if you want no somthings that does the job with fantastic staff that are happy and friendly without being false then go premier inn all the way. Well done Kings Cross.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank StephenCWong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 20 October 2014
Hi StephenCWong,

Thank you so much for taking the time to write a review of your stay with us. We pride ourselves in providing great customer service and we are really pleased to hear this was visible to you during your stay. We hope that you choose to stay with us again.

Best Wishes,
Fawad and Team.
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Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 September 2014

Good location, only less than 5 minutes away from train station. self check in and check out. big room, can fit my small family and our luggage. reasonable rate as compared to any other location nearby. but the noise level is a bit too loud.

  • Stayed October 2013, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank TengkuA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 20 October 2014
Hi TengkuA,

Thank you very much for taking the time to write a review. We are really glad you enjoyed your stay with us. We pride ourselves in being a family friendly hotel and we are glad we were able to provide a comfortable stay for your family. We are extremely sorry that you experienced higher than normal levels of noise during your stay. Please feel free to request an extra quiet internal facing room when checking in on your next stay, and if you experience any disturbance during your nights sleep please don't hesitate to contact reception, which is manned 24 hours a day, who will make every effort to rectify the issue under our Good Night Guarantee policy.

Best Wishes,
Fawad and Team.
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Corby, United Kingdom
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 1 September 2014 via mobile

Have stayed here over past 7 years when visiting London, great location & service, food good & bar service good, a bit tired now in some rooms & a pity you can't open any windows due to them being bolted shut a bit ott with the smoking ban if you ask me bolting the windows so as a result a bit stuffy but it's still a good place to stay if your in London short term. Would return.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lesley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 20 October 2014
Hi Lesley S,

Thank you very much for taking the time to post a review of your experience with us. We are really glad that on the whole you enjoy your stays with us. We value both positive and negative feedback, and as a result to improve our rooms we have replaced all our mattresses with state of the art Hypnos mattresses are planning to 'spruce-up' our rooms in November. In regards to the windows, most are kept shut because of health and safety reasons, but all rooms are fitted with air conditioning and air ventilation equipment. However, there is a selection of rooms in the rear internal courtyard with windows which we are able to allow to be opened, so please feel free to request one of these rooms when you check in.

Best Wishes,
Fawad and Team.
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Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 1 September 2014

I have stayed several times and as long as you get a refurbished room on the side street (Caledonia street) you will be fine
Rooms on the front are very noisy due to busses stopping all night
Convenient for rail, mainline and Eurostar

Room Tip: See above, must be a refurbished room facing Caledonia street
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Richard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 20 October 2014
Hi Richard K,

Thank you very much for taking the time to write a review if your stay with us. We hope that you choose to stay with Premier Inn King's Cross on your next visit to London.

Best Wishes,
Fawad and Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Egypt
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 September 2014

I absolutely love this hotel. I have been here several times and it is my favourite place to stay in London when I travel there.

The staff are the friendliest I have ever seen and are extremely helpful. The hotel is also very clean, modern and the rooms are small but comfortable. It also offers free Wi-Fi which is always a plus for me. Breakfast comes at an extra cost (and a tad too expensive IMHO) but it offers a very hearty open buffet English breakfast option.

The hotel is also very nicely located at the heart of London and right next to the train station. It is also next to a very convenient underground line that can take you to most touristic places very easily.

I highly recommend it for an affordable, nice place to stay in the heart of London

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank M_Yahia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 20 October 2014
Hi M_Yahia,

Thank you so much for taking the time to write a review of your stay with us, we are really pleased you have stayed here on several occasions and have had a great experience each time. In regards to breakfast, as well as the hot buffet option we now offer a continental buffet breakfast for £6.95, which we feel offers better value for money for guests who do not wish to have the hot English breakfast buffet. We hope you choose to stay with us again soon.

Best Wishes,
Fawad and Team.
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Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 1 September 2014

i have already written my opinion for the hotel..
http://www.tripadvisor.com/ShowUserReviews-g186338-d571109-r128729772-Premier_Inn_London_King_s_Cross-London_England.html

i just returned from another stay..really very pleased...
3 new points...
if u arrive in london by train..don t bother ..u r just two steps away...

the personnel is by far thy best!!happy, ready to help u..they really make u feel comfortable..

internet is free(pivotal)..that s very good..3 pounds for all day is not too much, but i think that nowadays internet must be free..hope that they will make it free for all.
and if u find a saver offer..that is a ...deal !!

  • Stayed August 2014, travelled with family
    • Value
    • Service
Helpful?
Thank basiliogr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManagerKingsCross, General Manager at Premier Inn London Kings Cross Hotel, responded to this review, 20 October 2014
Hi Vasilisyiaps,

We are so pleased to hear that you have stayed with us on multiple occasions and had the same great experience each time. We really hope that you choose to stay with us again soon.

Best Wishes,
Fawad and Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Kings Cross Hotel

Property: Premier Inn London Kings Cross Hotel
Address: 26-30 York Way | Kings Cross, London N1 9AA, England
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#75 Family Hotel in London
#108 Romantic Hotel in London
#179 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Premier Inn London Kings Cross Hotel 3*
Number of rooms: 281
Official Description (provided by the hotel):
Perfectly located just 100 meters from King's Cross and St Pancras Mainline Stations and Underground with easy access to all central attractions, restaurants and shopping centres. We offer 276 en-suite bedrooms, restaurant and bar, pub, Costa coffee, meeting rooms and express check-in with 24-hour reception and free luggage storage. Kids under 16 stay and eat breakfast for free. ... more   less 
Reservation Options:
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Also Known As:
Premier Inn London King`s Cross St Pancras Hotel London
Premier Inn Kings Cross

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