We have stayed at the Apex City of London on several occasions and we have never been disappointed with our stay, this time the standard had dropped. Unfortunately prior to our arrival there had been a water leak at the hotel and we got the impression that staff were moving other guests from the affected floor elsewhere in the hotel.
For the first time ever we were not permitted an early check-in reinforcing the above, and we were given a room on the top floor which was obviously one that was not used that often, maybe the better quality rooms had been given to placate the relocated guests. The room was clean but disappointingly dark and cold, and the bed and pillows were not as comfortable as in the past, probably as a result of the room not being occupied that often. Given that the lifts had failed on the day of the leak some 48 hours plus later they were still not working, making the trip to the top floor via the stairs somewhat of a trek.
We expressed some disappointment when checking out but the response was pretty matter of fact and not the usual standard of customer care we have experienced in the past.
Not sure if we will return.
- Official Description (provided by the hotel):
- Apex City of London Hotel provides memorable stays in the heart of London. It’s known for its friendly and warm welcome from check-in right through to check-out. You’ll be well looked after during your stay with a team on hand to answer all of your questions and help plan your visit. The hotel is located in central London, close to Tower Bridge, and is just a 30-minute trip on the DLR from London City Airport. The natural light that filters through floor-to-ceiling windows in the contemporary restaurant, lounge and bar area makes this hotel a great place to meet, eat or relax. Each bedroom features a 40” LCD TV with Sky channels and complimentary high-speed Wi-Fi for all of your personal devices. You’ll also get complimentary Elemis toiletries and a hair dryer in your room meaning you can travel light. The hotel has three meeting rooms available and a Technogym featuring cardio and weights equipment making it perfect for business stays away from home. ... more less
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- Also Known As:
- Apex City Of London Hotel London
- Apex City Hotel London
- Apex City London Hotel
- Apex Hotel London