We arrived at the hotel late at night and were literally just looking for a good night's sleep and a chance to freshen up before heading off the following morning.
The hotel was clean and modern and our room was immaculate but apart from that we were really disappointed.
The bed was two singles secured together and had a big ridge down the middle which woke me every time I turned over in he night. In addition to that my sleep was further disturbed by having a room right by the lift .... And the lift bings each time someone gets out on a floor!
We booked a wake up call as our phones were low on battery (must pack chargers!) but didn't get a wake up call so overslept!
The bathroom was spacious and well laid out but the water pressure in the shower was so low that I struggled to rinse the shampoo out of my relatively short hair.
Finally, when we checked out no-one asked if everything was ok with our stay and when I politely explained that we'd been disappointed and why there was no offer of a manager to speak to regarding our concerns.
Judging by the other reviews on here I think we were probably just unlucky and would have given this hotel another try, but given their reaction when things are not as they should be maybe we won't
- Official Description (provided by the hotel):
- Apex City of London Hotel provides memorable stays in the heart of London. It’s known for its friendly and warm welcome from check-in right through to check-out. You’ll be well looked after during your stay with a team on hand to answer all of your questions and help plan your visit. The hotel is located in central London, close to Tower Bridge, and is just a 30-minute trip on the DLR from London City Airport. The natural light that filters through floor-to-ceiling windows in the contemporary restaurant, lounge and bar area makes this hotel a great place to meet, eat or relax. Each bedroom features a 40” LCD TV with Sky channels and complimentary high-speed Wi-Fi for all of your personal devices. You’ll also get complimentary Elemis toiletries and a hair dryer in your room meaning you can travel light. The hotel has three meeting rooms available and a Technogym featuring cardio and weights equipment making it perfect for business stays away from home. ... more less
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- Also Known As:
- Apex City Of London Hotel London
- Apex City Hotel London
- Apex City London Hotel
- Apex Hotel London