I booked this hotel after reading the great reviews in Tripadvisor and was very much looking forward to it, however I was greatly disappointed with the customer service. We booked a king bed for 2 nights and were given two single mattresses pushed together; I consider this unacceptable for a 4 star hotel. Both the mattresses were different heights so there was an uncomfortable gap in the middle of the bed and the higher mattress would dig into your back while sleeping. Both of us found it uncomfortable to sleep during the whole stay and had completely restless nights. Our other issue concerned the cleaning service. The Apex is not a cheap hotel and the price did not include breakfast, therefore I would expect at least the rooms to be cleaned properly. When we arrived back after a day sightseeing, we discovered that the bed had not been made, all our towels had been taken and none replaced, all the (nearly full) shampoo, conditioner and shower gels had been taken and again not replaced. The toilet paper and shower cap were taken/not replaced. All in all, it appeared as though all they did was change the cups and glasses. We had to ring down for more supplies and were lucky that there was still someone there. When we checked out we nearly missed our reservation for breakfast as it took a very long time. The man at the desk had no idea how to use the credit card machine, or any of the systems. We made a complaint about the above issues and were asked to fill out a complaint form and it would be looked at. We did this but received no answer or acknowledgement. After several days I then went to the hote's website and filled out a feedback form. I gave full details and asked that we be contacted with some response. Again I have not been contacted or acknowledged at all. While this is not the worst thing that could happen in a hotel, I feel that if you book a room and it is not cleaned and you have no rest in it, it seems a complete waste of money. I would have been happy with some response or apology from the hotel, but my biggest gripe is that I have not received a single acknowledgement of my complaint. Customer service is what will bring a customer back time after time, but this hotel is sadly lacking in it.
- Official Description (provided by the hotel):
- Located in the city, close to Tower Bridge, this contemporary four star deluxe hotel has 179 stylish en-suite rooms. Designed for comfort, the rooms include widescreen TV, large desk, Free Wi-Fi internet access and local calls, ground coffee and selected teas, specially blended toiletries, iron and ironing board. The stylish bathrooms offer bath with separate walk-in power showers. Hotel facilities include Addendum Bar and Restaurant, Event space for up to 70 delegates and Gym. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, DerbySoft Ltd Shanghai HQ Supplier Direct, Lastminute, Priceline, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your Apex City of London Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Apex City Of London Hotel London
- Apex City Hotel London
- Apex City London Hotel
- Apex Hotel London