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“Very disappointed with the Apex”

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Apex City of London Hotel
Ranked #76 of 1,090 Hotels in London
Certificate of Excellence
Ireland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Very disappointed with the Apex”
1 of 5 bubbles Reviewed 19 November 2008

I booked this hotel after reading the great reviews in Tripadvisor and was very much looking forward to it, however I was greatly disappointed with the customer service. We booked a king bed for 2 nights and were given two single mattresses pushed together; I consider this unacceptable for a 4 star hotel. Both the mattresses were different heights so there was an uncomfortable gap in the middle of the bed and the higher mattress would dig into your back while sleeping. Both of us found it uncomfortable to sleep during the whole stay and had completely restless nights. Our other issue concerned the cleaning service. The Apex is not a cheap hotel and the price did not include breakfast, therefore I would expect at least the rooms to be cleaned properly. When we arrived back after a day sightseeing, we discovered that the bed had not been made, all our towels had been taken and none replaced, all the (nearly full) shampoo, conditioner and shower gels had been taken and again not replaced. The toilet paper and shower cap were taken/not replaced. All in all, it appeared as though all they did was change the cups and glasses. We had to ring down for more supplies and were lucky that there was still someone there. When we checked out we nearly missed our reservation for breakfast as it took a very long time. The man at the desk had no idea how to use the credit card machine, or any of the systems. We made a complaint about the above issues and were asked to fill out a complaint form and it would be looked at. We did this but received no answer or acknowledgement. After several days I then went to the hote's website and filled out a feedback form. I gave full details and asked that we be contacted with some response. Again I have not been contacted or acknowledged at all. While this is not the worst thing that could happen in a hotel, I feel that if you book a room and it is not cleaned and you have no rest in it, it seems a complete waste of money. I would have been happy with some response or apology from the hotel, but my biggest gripe is that I have not received a single acknowledgement of my complaint. Customer service is what will bring a customer back time after time, but this hotel is sadly lacking in it.

  • Liked — Location
  • Disliked — Bed, cleaning service
  • Stayed November 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Leenie28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,582 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (379)
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English first
Hertfordshire
1 review
5 of 5 bubbles Reviewed 16 November 2008

I previously stayed here in June 2006 and thought it was one of the best hotels so I rebooked in as I thought highly of it before!
The staff attitude: nothing is to much of a bother to them. They are polite, well mannered and would go out their way to help you!

We had a deluxe king room and was bigger than what I imagined!

We paid a good rate for the hotel, we ae re booked in for 4 weeks time!

Its in a great location ... to catch tube, buses and the thames clipper which I highly recommend rather than tube as you get to see some sites of london. (which was recommended by a MET officier!)

I love this hotel... roll on 4 weeks!

  • Liked — Price/staff/comfort/ every need was catered for
  • Stayed November 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sparkle_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading, Berkshire
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 14 November 2008

Quick check in, easy to get into room. For a London hotel, in the centre, the room was a good size. The bathroom was huge for the UK, with a large shower and a separate bath. The shower was a power shower - the first in the UK? What bliss!!!

Room nicely decorated but in business neutral style, not the stuff that memories are made of. Comfy bed. Didn't like the pillows. Location a bit empty at the weekend, but easy to get to livelier places and there was an excellent Italian (no pizza) within walking distance.

Excellent, if I needed to be on that side of London, would book again immediately.

  • Liked — Easy to find, excellent comfort and cleanliness
  • Disliked — Too sterile, no character
  • Stayed November 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
Helpful?
Thank cal1409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston MA
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 13 November 2008

Had a brand new room, in the brand new wing of the hotel. The room was clean, as it should be, being it was brand new, and was quite comfortable. The TV was at kind of a strange angle to the bed, but wasn't that much of a concern. The bathtub was huge, but unfortunately could not get water hot enough for a bath - although the shower was hot. Room service was prompt and prices were reasonable. Located just steps away from Tower Bridge tube station. Great location for a business trip, but might not recommend for someone vacationing in London.

  • Stayed November 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melissambz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XIXON
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 12 November 2008

Well located, close to London Tower, a bit far from tourist center (45' walking, which in fact is nothing!).
Staff very very friendly, helping us in any moment.
The room was confortable and very clear.
It's a fair price for quality received, which is not very common in London!.

  • Stayed October 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank INDIANU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pontlliw, Wales
Level Contributor
39 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed 12 November 2008

My wife and I stayed at the Apex in October whilst visiting our daughter. At £115 per night the hotel was extremely good value by London standards. In a very pleasant location near the Tower of London and St Katharine Dock the hotel is convenient for many of the more interesting London's sights and only a short Tube trip to the West End. Our room was a good size with a very large modern bathroom, a sofa and a good quality TV/CD/DVD set up. Unusually for London there was very little traffic noise as the hotel is situated in a quiet side street. We would definitely recommend this and we have booked it again for our next visit.

  • Liked — Good quality room
  • Disliked — Restaurant is a little pricey
  • Stayed October 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Brillo51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wales
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 10 November 2008

A very nice hotel, great location, nice rooms with loads of rooms, however makesure you get a room with a view! I only stayed for one night and had to make time to see the local attactions of London Bridge and Tower of London, both within 5 minuets walk, the only let down was the price of (GBP) £230.00 per night, but you do have to pay for a good hotel in London.

Will I stay there again, probably not unless I win the lottery!

  • Liked — Location
  • Disliked — Price
  • Stayed October 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank robclifford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Apex City of London Hotel

Property: Apex City of London Hotel
Address: 1 Seething Lane, London EC3N 4AX, England
Phone Number:
Region: United Kingdom > England > London > City of London
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#53 Romantic Hotel in London
#62 Family Hotel in London
#71 Luxury Hotel in London
#84 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Apex City of London Hotel 4*
Number of rooms: 209
Official Description (provided by the hotel):
Located in the city, close to Tower Bridge, this contemporary four star deluxe hotel has 179 stylish en-suite rooms. Designed for comfort, the rooms include widescreen TV, large desk, Free Wi-Fi internet access and local calls, ground coffee and selected teas, specially blended toiletries, iron and ironing board. The stylish bathrooms offer bath with separate walk-in power showers. Hotel facilities include Addendum Bar and Restaurant, Event space for up to 70 delegates and Gym. ... more   less 
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Also Known As:
Apex City Of London Hotel London
Apex City Hotel London
Apex City London Hotel
Apex Hotel London

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