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“Excellent Stay”

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Apex City of London Hotel
Ranked #77 of 1,067 Hotels in London
Certificate of Excellence
Wiltshire, England
Level Contributor
90 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Excellent Stay”
Reviewed 13 February 2011

The reviews for this hotel are justifably good. We had a room on the 7th floor with a view of The Gherkin to the left and Tower Bridge to the right. All staff very pleasant and room clean and spacious. Would recommend this hotel to others.

  • Stayed February 2011, travelled as a couple
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    • Service
Helpful?
Thank TTravel71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Huddersfield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 February 2011

My husband & I always stay at the Apex when in London and have recommended several friends to stay there too, which we would not do unless it was top dollar! From walking into the hotel to a warm welcome, the hotel staff are friendly, accomodating and aim to please. We have stayed in many hotels in London on business and liesure and find the rooms to be more spacious and better equipped than anywhere we have stayed at similar room rates. We have also had the pleasure of staying in deluxe, superior deluxe and in a suite and always found a consistently high standard. If there is a minor problem it is sorted out without fuss! Our last stay for Christmas and New Year was no exception, Susannah and the team made our family welcome, they upgraded the rooms for our son and daughter and our friends (foc) and nothing was too much trouble! Rooms are contemporary & modern, amenities in the rooms actually work, showers are great! As a light sleeper I usually struggle in London Hotels, due to the noise, but not this one - it's quiet, curtains actually shut properly and beds are really comfy. Looking forward to my next stay already!

  • Stayed January 2011, travelled with family
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Helpful?
Thank L0gan2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, UK
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 4 February 2011

I am a regular at the Apex, going both for work and for leisure. It used to be one of the very best hotels in London. But recently the service has been in terrible decline. The reception are now rude and inefficient, the room service slow and error-stewn, and the general atmosphere one of neglect and depression. I hope the management can get this sorted out soon and restore a once great hotel back to its previous standard.

  • Stayed February 2011, travelled as a couple
    • Value
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Helpful?
5 Thank Marc017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobertFlinter, Manager at Apex City of London Hotel, responded to this review, 9 February 2011
Dear Sir

Thank you very much for your constructive comments. I am very sorry that your stay with us did not meet your expectation set at previous stays. While I am naturally disappointed to receive such comments, I can assure you that I and my team are taking immediate action to rectify any shortfalls in service. I do hope that you wil visit us again and have your faith in our hotel restored.

Kind regards

Robert Flinter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 February 2011

Had a lovely stay here in a deluxe room. Would have liked to spend more time in the room but duty called elsewhere.

Really comfortable bar, great place to meet with colleagues. Fabulous bath, great amenities in the room, and the Elemis toiletries were a winner for me! (Not to mention the fab duck!)

Breakfast service in the morning let it down a bit. It felt like they didn't quite know what they were doing. Another slight niggle was that in mine and a colleague's room the TV systems had been disconnected (possibly during cleaning) so it prompted lots of head scratching then crawling around on the floor to plug them back in. I'm sure that the hotel staff would have sorted it but we felt a bit foolish not being able to operate the super fancy Bose systems!

Overall though I would definitely go there again, as would my colleagues!

  • Stayed December 2010, travelled on business
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Helpful?
Thank TSM2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cheshire, england
Level Contributor
65 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 3 February 2011

We stayed at the Apex for 2 nights at a weekend as part of a birthday trip to London. We booked in advance and on arrival were upgraded to a lovely spacious and well equipped room on the third floor. The large bed was extremely comfortable and we slept well. The service at reception and the concierge was excellent.

We had 1 evening meal in the restaurant which was OK but the food was served lukewarm. Also the tomato and basil side salad was bland so was left uneaten; however on clearing the table the waiting staff requested why the salad had not been eaten and when advised that it was bland they offered to remove the charge from the bill so the service was good.

We would stay here again.

  • Stayed January 2011, travelled as a couple
    • Value
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Helpful?
Thank pooCheshire_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
91 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 28 January 2011

Apex City Hotel is in a very good location, near plenty of pubs (Hung, Drawn, and Quartered had the best fish and chips in the area), Tesco Metro for supplies, Tower Hill Metro station literally around the corner and a few significant tourist attractions such as the Tower Bridge and Tower of London. The staff is efficient and friendly with many language possibilities to ensure you are understood. Room rates are typical for England, breakfast is really substantial but it's pricey. You can go many places in any direction from the hotel and find lesser priced breakfast, granted it won't be as substantial as eating in the hotel. Continental breakfast is nearly 14 pounds, adding hot items puts the cost up to around 18 pounds. The rooms are modern with nice amenities, they are the usual smaller English hotel room. Bedding is nice, high thread count linens, fluffy towels, nice toiletries. My only complaint is that the water is not really HOT, nice and warm, but not HOT. Flat screen TV and DVD are available but not too many channels are offered. It's worth noting that the concierge associates are very knowledgable and helpful. Internet is included in room price. There is a very nice fitness center as well which is under-utilized so you should have no trouble getting on a machine. There is a complete set of dumbells for use.

  • Stayed January 2011, travelled on business
    • Value
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Helpful?
Thank Mimaboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stamford, United Kingdom
1 review
Reviewed 17 January 2011

my wife and I had a lovely weekend staying at this hotel. Staff were professional while being friendly and helpful.We only have a minor complaint that is the window was very small but the room was lovely.We would definitely stay there again on our next visit to London.

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank susantee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Apex City of London Hotel

Property: Apex City of London Hotel
Address: 1 Seething Lane, London EC3N 4AX, England
Phone Number:
Region: United Kingdom > England > London > City of London
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#53 Romantic Hotel in London
#62 Family Hotel in London
#72 Luxury Hotel in London
#84 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Apex City of London Hotel 4*
Number of rooms: 209
Official Description (provided by the hotel):
Apex City of London Hotel provides memorable stays in the heart of London. It’s known for its friendly and warm welcome from check-in right through to check-out. You’ll be well looked after during your stay with a team on hand to answer all of your questions and help plan your visit. The hotel is located in central London, close to Tower Bridge, and is just a 30-minute trip on the DLR from London City Airport. The natural light that filters through floor-to-ceiling windows in the contemporary restaurant, lounge and bar area makes this hotel a great place to meet, eat or relax. Each bedroom features a 40” LCD TV with Sky channels and complimentary high-speed Wi-Fi for all of your personal devices. You’ll also get complimentary Elemis toiletries and a hair dryer in your room meaning you can travel light. The hotel has three meeting rooms available and a Technogym featuring cardio and weights equipment making it perfect for business stays away from home. ... more   less 
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Also Known As:
Apex City Of London Hotel London
Apex City Hotel London
Apex City London Hotel
Apex Hotel London

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