We arrived at the hotel at night and no one even opened the door for us or offered to help with our bags.The room felt dirty and we had to ask for fresh towels and remind them to clean our room--they didnt change the provided tea cups and plates that were on the table (even after we asked) so we had to wash them ourselves after each use.
Then, someone stole money from our suitcase--which we had put in a purse inside and covered by clothing--but even after searching the room multiple times and then talking to management, nothing got solved. The manager tried to blame us for it and didn't apologize or offer to compensate us for our stay. After we had complained about that, we basically got ignored by the staff as if we offended them.
Also, when the cab came to take us to the airport, the front desk person just gave the man our room number and sent him to get us. the cab driver even said that the front desk didnt ask for details or anything, just upon hearing our names, he sent him straight to our room. So unprofessional and unsafe!
Overall, it was THE WORST experience with a hotel ever!More
- Free Wifi